Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Windows vista 32bit activation error RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I have just updated my vista service pack 2. After a few minutes that I was working on it it restarted automaticly and told me about activation error. Base SKU code 0xC004F055.
    I found some answers on the forum but could not work. Please can someone help me
    Monday, October 26, 2009 10:17 AM

Answers

  • Question
    Sign in to vote
    1
    Sign in to vote
    Hi Rullu,


        At this point we are attempting to repair part of Vista and that requires full Admin permissions. Any type of troubleshooting I could recommend would need you to have Admin permissions.

      My only advise would be to either find the persion that does have an Admin permissioned account or reinstall Vista.  You could also contact Vista Support at http://support.microsoft.com but I don't believe they could do anything positive without admin permissions either.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:29 PM
    Tuesday, October 27, 2009 9:28 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Rullu,

      Have you tried Activating by Phone?

    Thank you,
    Darin MS
    Monday, October 26, 2009 9:42 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    cannot activate by phone because there is know selection. its a black screen with just that small box telling activation error.
    when i try to run a file, there isn't the option to run as administrator.
    could not run in safe mode or doning a system restore.
    it is very strange to do like this because i did not do anything than updating from microsoft

    Clint
    Monday, October 26, 2009 10:16 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key:
    Windows Product Key Hash:
    Windows Product ID:
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID:
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{860BB56F-F953-407B-9533-CC4FA15756C8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-29BG9</PKey><PID>89580-434-7311844-71754</PID><PIDType>5</PIDType><SID>S-1-5-21-3560057155-1231673369-2883135905</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>D9313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>437005356259D86</Val><Hash>G5Qjl2nuHEjAmcG9TDdU8SHIOkc=</Hash><Pid>89405-707-0356806-63735</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BA4E7E39FF04F73</Val><Hash>MTusrWsahPfWpiLntED86wGm8m4=</Hash><Pid>81599-953-0003936-65815</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    HWID Data-->
    HWID Hash Current: QAAAAAEABAABAAEAAwACAAAABQABAAEAJJRul5orygSqsoj9ZP5YGyRYje8ijvL0InGJ2IqDyosyC6xWjtLMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   IntelR  AWRDACPI
      FACP   IntelR  AWRDACPI
      MCFG   IntelR  AWRDACPI
      SSDT   PmRef  CpuPm
      SLIC   _ASUS_  Notebook

     

    Tuesday, October 27, 2009 6:04 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I tryed to run the cmd.exe and it says system error 5 has occurred, access is denied.

    can please some one HELP ME.
    Tuesday, October 27, 2009 6:14 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Rullu,

      Have you tried Activating by Phone?

    Thank you,
    Darin MS

    I can not select it
    Tuesday, October 27, 2009 7:50 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Rullu

    Please post the full Diagnostic Report.  Please do not remove the information next to "Windows Product Key:" "Windows Product Key Hash:" and "Windows Product ID:".

    Thank you,
    Drain MS
    Tuesday, October 27, 2009 8:17 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello Rullu

    Please post the full Diagnostic Report.  Please do not remove the information next to "Windows Product Key:" "Windows Product Key Hash:" and "Windows Product ID:".

    Thank you,
    Drain MS

    Remind me how to do  the diagnostic report because i could not find how please and many thanks
    Tuesday, October 27, 2009 8:25 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-6XTKD-C2YFY-29BG9
    Windows Product Key Hash: jtcl5iNZJiBoAUfFR26x1kdQcDg=
    Windows Product ID: 89580-434-7311844-71754
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010100.1.0.001
    ID: {860BB56F-F953-407B-9533-CC4FA15756C8}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18152

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Visio Professional 2007 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{860BB56F-F953-407B-9533-CC4FA15756C8}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-29BG9</PKey><PID>89580-434-7311844-71754</PID><PIDType>5</PIDType><SID>S-1-5-21-3560057155-1231673369-2883135905</SID><SYSTEM><Manufacturer>OEM</Manufacturer><Model>OEM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20070906000000.000000+000</Date></BIOS><HWID>D9313507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>437005356259D86</Val><Hash>G5Qjl2nuHEjAmcG9TDdU8SHIOkc=</Hash><Pid>89405-707-0356806-63735</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BA4E7E39FF04F73</Val><Hash>MTusrWsahPfWpiLntED86wGm8m4=</Hash><Pid>81599-953-0003936-65815</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="53" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000

    HWID Data-->
    HWID Hash Current: QAAAAAEABAABAAEAAwACAAAABQABAAEAJJRul5orygSqsoj9ZP5YGyRYje8ijvL0InGJ2IqDyosyC6xWjtLMMQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   IntelR  AWRDACPI
      FACP   IntelR  AWRDACPI
      MCFG   IntelR  AWRDACPI
      SSDT   PmRef  CpuPm
      SLIC   _ASUS_  Notebook

     

    Tuesday, October 27, 2009 8:29 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    i did so because i though of security
    Tuesday, October 27, 2009 8:30 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi Rullu,

      Because there are some contradictions in the licensing information in the Report. (Validation Status shows "Invalid License" yet the Cached Validation Code shows "0x0", which means Genuine) and because the "Licensing Data-->" section only shows "Software licensing service version: 6.0.6001.18000"  (it should normally show around 6 to 8 lines of information) I believe Vista's Licensing Store is corrupt or only partially readable by Vista.

      Try the below set of steps to recreate the Licensing Store and tell us if it fixes the issue:

    1) Open an Internet Browser

    2) Type %windir%\system32 into the browser address bar.

    3) Find the file CMD.exe

    4) Right-Click on CMD.exe and select 'Run as Administrator'

    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)

    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing

    7) Type: rename tokens.dat tokens.bar

    8) Type: cd %windir%\system32

    9) Type net start slsvc

    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)

    11) Reboot Twice

    12) You will likely be asked to re-enter the Product Key and/or to re-activate


    Thank you,
    Darin MS

      

    • Proposed as answer by Darin Smith MS Tuesday, October 27, 2009 8:44 PM
    Tuesday, October 27, 2009 8:42 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    I can not run the CMD.exe as administrator. I tryed before because I was surfing the same problem for different users. Than because i do not run as administrator it tells me after step 5 system error 5 has occurred, access is denied.

    what shall i do
    Tuesday, October 27, 2009 8:56 PM
  • Question
    Sign in to vote
    1
    Sign in to vote
    Hi Rullu,


        At this point we are attempting to repair part of Vista and that requires full Admin permissions. Any type of troubleshooting I could recommend would need you to have Admin permissions.

      My only advise would be to either find the persion that does have an Admin permissioned account or reinstall Vista.  You could also contact Vista Support at http://support.microsoft.com but I don't believe they could do anything positive without admin permissions either.

    Thank you,
    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, October 27, 2009 9:29 PM
    Tuesday, October 27, 2009 9:28 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Only myself uses the computer and I am the admin. How can I change to admin ?

    Tuesday, October 27, 2009 9:30 PM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Problem solved with my fine tuneing.
    I made a shortcut of the CMD.exe on my daesktop and than from the properties of this desktop i managed to run as administrator. Finaly had the right to do as you explaind and problem solved. thanks alot
    Wednesday, October 28, 2009 7:03 PM