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Vista validation fails after malware problem

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Hi-

I had some "AV Care" malware on my system, I tried system restore (it kept failing with all restore points, reporting a disk problem), now Windows will not start because validation doesn't work, which is a bit worse than the malware itself..

I ran the diag check and here is the result:

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Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50

Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-4JJQP-TP64Y-RPFFV
Windows Product Key Hash: W7I5PeTN2iJuvTTU9QmIXc6iQqY=
Windows Product ID: 89578-OEM-7332157-00043
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {E62CBAC1-F816-45B8-82A4-3F313A358093}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.090302-1506
TTS Error: M:20090728093618932-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E62CBAC1-F816-45B8-82A4-3F313A358093}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPFFV</PKey><PID>89578-OEM-7332157-00043</PID><PIDType>2</PIDType><SID>S-1-5-21-2411665239-4114460592-1115498814</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>M70Vm               </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>206.000</Version><SMBIOSVersion major="2" minor="5"/><Date>20080707000000.000000+000</Date></BIOS><HWID>00323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>640A8377293828</Val><Hash>Dzih6q8fdOKPWBsZc2tQ6dz6UbQ=</Hash><Pid>89451-OEM-6602043-49715</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 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

Licensing Data-->
Software Licensing service is not running.

HWID Data-->
HWID Hash Current: OAAAAAEABAABAAEAAQACAAAAAwABAAEAeqiQWcJR6E5+Y9wv8icKM6bO8vTWm4TakzzG0axWRso=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            070708        APIC2021
FACP            070708        FACP2021
DBGP            070708        DBGP2021
HPET            070708        OEMHPET
BOOT            070708        BOOT2021
MCFG            070708        OEMMCFG
SLIC            _ASUS_        Notebook
ECDT            070708        OEMECDT
OEMB            070708        OEMB2021
ATKG            070708        OEMATKG
SSDT            PmRef        CpuPm

-------------------------------------------------

I read that malware can cause the "Auth-Mod" errors, I ran the One Care Online scan, it found several items to fix, but won't fix them because Windows is not validated...

I have the Windows certificate of authenticity and product key, etc., but I can't find the original CD that came with my laptop (if there even was one), otherwise I would wipe it out and do a clean install (so I'm definitely stuck on the validation issue with few other options at this point)..

I'm ready for any suggestions, I've gone through most of the info on the site and ready to try whatever else..

Tuesday, July 28, 2009 7:58 PM

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Hello FuzzyMonkeyMan,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS

Fuzzball136:One issue per thread please. Please create your own thread, post a Diagnostic Report and a description of the issue.
- Marked as answer by Darin Smith MS Wednesday, July 29, 2009 8:37 PM
Wednesday, July 29, 2009 8:37 PM

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I have the exact same problem. I just get the option to open an internet browser. The rest of windows won't run.

Wednesday, July 29, 2009 12:34 PM
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Hello FuzzyMonkeyMan,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch an Internet Browser

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS

Fuzzball136:One issue per thread please. Please create your own thread, post a Diagnostic Report and a description of the issue.
- Marked as answer by Darin Smith MS Wednesday, July 29, 2009 8:37 PM
Wednesday, July 29, 2009 8:37 PM
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Yeah, I did a system restore and it worked.

Wednesday, July 29, 2009 8:39 PM

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Vista validation fails after malware problem

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