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Subscription expired bought new version from store, intstalled new and still says expired RRS feed

  • Question

  • My subscription expired on 6/23 and went to a store and bought a new copy of Onecare. I installed the new version and it says I still have to renew my subscritption. How can I fix this?

    Thursday, June 26, 2008 6:39 PM

Answers

  • You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve
    Thursday, June 26, 2008 6:52 PM
    Moderator
  •  

    You need to activate your new product key

     

    try this

     

    To activate Windows Live OneCare, follow these steps:

    1. Open Windows Live OneCare, and then click Activate or Renew.
    2. In the Computer Name box, type your computer name, and then click Next.
    3. If you have a Windows Live ID, click Yes, and then click Next. If do not have a Windows Live ID, click No, and then click Next to create a Windows Live ID.
    4. In the Windows Live OneCare Activation wizard, type your Windows Live ID and password, and then click Sign in.
    5. Click Continue online, click one of the following options, and then follow the prompts:
    Subscribe Now
    Click this option if you downloaded and installed the 90-day trial version.
    Activate a token
    Click this option if you purchased Windows Live OneCare at a store. When you are prompted for the prepaid PIN, use the 25-character product key. The product key is listed on a sticker on the back of the disc holder inside the Windows Live OneCare box.
    6. After you set up your account in the Windows Live OneCare Activation wizard, click Next, and then click Finish.

    Thursday, June 26, 2008 6:53 PM

All replies

  • You did not need to uninstall/reinstall. You simply needed to renew with the retail key.

    Now that you reinstalled, by activating with the same LiveID, the new install inherited the subscription status of the existing subscription and you were not prompted for payment or a retail PIN/Key.

     

    Go to http://billing.microsoft.com and sign in with your subscription LiveID. (Open OneCare and click help/about to view the subscription LiveID)

    Select the OneCare subscription and click on the renew link.

    Choose the option to renew with a prepaid PIN or token which is the retail product key.

    Enter the 25 character key and proceed.

    It can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

    If you encounter any problems, contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve
    Thursday, June 26, 2008 6:52 PM
    Moderator
  •  

    You need to activate your new product key

     

    try this

     

    To activate Windows Live OneCare, follow these steps:

    1. Open Windows Live OneCare, and then click Activate or Renew.
    2. In the Computer Name box, type your computer name, and then click Next.
    3. If you have a Windows Live ID, click Yes, and then click Next. If do not have a Windows Live ID, click No, and then click Next to create a Windows Live ID.
    4. In the Windows Live OneCare Activation wizard, type your Windows Live ID and password, and then click Sign in.
    5. Click Continue online, click one of the following options, and then follow the prompts:
    Subscribe Now
    Click this option if you downloaded and installed the 90-day trial version.
    Activate a token
    Click this option if you purchased Windows Live OneCare at a store. When you are prompted for the prepaid PIN, use the 25-character product key. The product key is listed on a sticker on the back of the disc holder inside the Windows Live OneCare box.
    6. After you set up your account in the Windows Live OneCare Activation wizard, click Next, and then click Finish.

    Thursday, June 26, 2008 6:53 PM
  • Hi, danzig.

    The problem is that his copy of OneCare *was* activated by signing in with the LiveID for the expiring subscription.

    -steve

    Thursday, June 26, 2008 7:05 PM
    Moderator
  • This worked. Thanks for the quick responses.

    Thursday, June 26, 2008 7:07 PM
  • Glad to hear it and you're welcome.

    Activation and renewal is a much more painful process than it should be, so I'm glad that we were able to help.

    -steve

     

    Thursday, June 26, 2008 7:16 PM
    Moderator