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  • Question

  • I paid 49.95 to subscribe to windows live one and I cannot activate my account. why?

    Thursday, January 10, 2008 9:13 PM

Answers

  • Did you pay online via the activation wizard? If so, go to http://billing.microsoft.com and sign in with the LiveID you used when you paid. Do you see an active account? Is there an activate/subscribe link within OneCare? What happens when you click this? What happens when you click "check for updates" within OneCare?

    Activation is two parts - the signin and payment or providing of the retail PIN *and* the "entitlement" message from the server back to OneCare on your PC to complete activation.

    You can contact support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Friday, January 11, 2008 12:13 PM
    Moderator