trying to reinstall OneCare RRS feed

  • Question

  • I am trying to reinstall Windows Live OneCare on the same computer I originally installed it on.  I want to know why when I enter my Windows Live ID, it tells me that I need a new subscription?  I tried entering the product key that came with OneCare.   Need some help. Thanks, Alex

    Thursday, December 27, 2007 3:29 AM



    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.


    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.



    Thursday, December 27, 2007 4:00 PM