Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Problem with Office 2003 Professional validation and can not login RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hi,

    Recently my Lenove X60 laptop shown up a sign says, "My windows did not pass the vaildation and it may a counterfeit product." and have the "result now", "result later" screen.  So, I ran the WGA diagnostic tool and it shows my Windows XP (Simplifiy Chinese Edition) is genuine.  However, the Office 2003 Professional (Simplifiy Chinese Edition) did not pass and it status is 103 Block VLK.  I am 100% sure the office is genuine, because is given from my Head Office.  The problem is now I can not login to my desktop (safe mode okey).  When ever I click on my login account and it have an error message something like "A problem stopping windows to check the windows's certificate.  Error 0x80070005.".   Why this happened?  Is it because this laptop was purchased in China and the geographic problem causing it (I do the Windows update here, NY).  Thanks for your help in advance.


    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY
    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=
    Windows Product ID: 76481-640-8834005-23632
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {4FE250BC-D595-4D95-9186-45B37A9EBC95}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1_E2AD56EA-761-d003_E2AD56EA-762-0_E2AD56EA-134-80004005_E2AD56EA-761-8009_E2AD56EA-762-2ee7_E2AD56EA-148-80004005_16E0B333-89-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Professional Edition 2003 - 103 Blocked VLK
    OGA Version: Registered, 1.6.18.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1_FCEE394C-2821-80004005_B4D0AA8B-1086-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5500D262-3EA9-4A00-A799-C5F878933077}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>76481-640-8834005-23632</PID><PIDType>1</PIDType><SID>S-1-5-21-1078081533-436374069-682003330</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1709A33</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7BETC2WW (2.03 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20061016000000.000000+000</Date></BIOS><HWID>15020000018400CE</HWID><UserLCID>0804</UserLCID><SystemLCID>0804</SystemLCID><TimeZone>陲窒梓袧奀潔(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>楓豪埶 Windows 釬炵蹈</name><model>http://www.tomatolei.com</model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>103</Result><Products><Product GUID="{90110804-6000-11D3-8CFE-0150048383C9}"><LegitResult>103</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73941-640-0000106-57884</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="103"/><App Id="16" Version="11" Result="103"/><App Id="18" Version="11" Result="103"/><App Id="19" Version="11" Result="103"/><App Id="1A" Version="11" Result="103"/><App Id="1B" Version="11" Result="103"/><App Id="44" Version="11" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E1C:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    QLQ

    Tuesday, January 6, 2009 8:38 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    QLQ,

    Thank you for visiting the Office Genuine Advantage (OGA) program forum. I understand that in most cases, customers have no idea their copies of MS Office Suites were not legitimately provided.   This is because some resellers try to cut costs by providing unauthorized copies, but still charge the customer for a copy of Windows and MS Office Suite.  This may not have happened in your case, but it does happen.  Also, we appreciate your concern that you’ve been using your copy of Windows for a long time. People often wonder, how is it that all of a sudden my copy turns out to be counterfeit.  This is because Microsoft is continually investigating piracy reports, and identifying Product Keys that are being used improperly.  It is possible for a Product Key to be used over a course of time, which may or may not be your case, but is then found to be a source of counterfeit software and therefore blocked from validating.

    May I suggest a couple of links to follow this up?

    To further diagnose your system and look for a fix, please visit this site:

    http://www.microsoft.com/genuine/selfhelp/support.aspx

    To learn more about WGA, the piracy problem, what Microsoft is doing, and how you can help, please visit this site: 

    http://www.microsoft.com/genuine/downloads/WhyValidate.aspx 


    Your copy of Office 2003 Professional was activated with a blocked Volume License Key. Please contact your IT person to further diagnose the issue. They will have resources and support for Volume license editions of Microsoft Products.

    I hope this will prove helpful. Thank you for contacting the OGA program forum.

    Rick

    • Marked as answer by RickImAPC Wednesday, January 7, 2009 4:19 PM
    Wednesday, January 7, 2009 4:18 PM