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hotmail issues RRS feed

  • Question

  • hay guys was just wondering if anyone could help? for a couple of weeks now ive been having issues logging into my hotmail account, once i ive put in all my password and and hotmail account in it loads then flickers on for about a second and the goes blank and it also looks like the page is trying to refresh but get me nothing than just a blank page would anyone know the problem and how i could fix it to regain access to my account plz ?
    • Moved by Mike Kinsman Tuesday, April 15, 2014 5:17 PM off topic
    Monday, April 14, 2014 5:04 AM

Answers

  • The first step in any troubleshooting is to clear the browser cache/cookies.  (you need to clear ALL cookies)

    *For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now

    (other browsers are similar)

    ***

    BTW Your question is best addressed at Microsoft Community / Outlook.com


    Advice offered in good faith. It is your decision to implement same. Wanikiya and Dyami - Team ZigZag


    Tuesday, April 15, 2014 6:40 AM
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

    For Technical issues with Microsoft products that you might have as an IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at http://social.technet.microsoft.com/forums/en-us, and search for your product name.

    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.

    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 

    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks, Mike

    MSDN and TechNet Subscriptions Support

    • Marked as answer by ZigZag3143x Wednesday, April 16, 2014 1:46 AM
    Tuesday, April 15, 2014 5:17 PM

All replies

  • Hi,

    Here's a list of troubleshooting steps and tips:

    http://windows.microsoft.com/en-us/windows/outlook-help

    If those don't answer your question, check the 'Need more help?' section at the bottom of the page.

    This forum is meant for feedback on the TechNet website/subscriptions, so you probably won't get many meaningful responses here.

    Good luck.


    Don't retire TechNet! - (Don't give up yet - 12,830+ strong and growing)

    Monday, April 14, 2014 1:35 PM
  • The first step in any troubleshooting is to clear the browser cache/cookies.  (you need to clear ALL cookies)

    *For Internet Explorer browser & MSN Butterfly: Press CTRL+SHIFT+DEL simultaneously and click Delete
    *For Google Chrome: Press CTRL+SHIFT+DEL simultaneously and click Clear Browsing Data
    *For Firefox: Press CTRL+SHIFT+DEL simultaneously and click Clear Now

    (other browsers are similar)

    ***

    BTW Your question is best addressed at Microsoft Community / Outlook.com


    Advice offered in good faith. It is your decision to implement same. Wanikiya and Dyami - Team ZigZag


    Tuesday, April 15, 2014 6:40 AM
  • Unfortunately your post is off topic here, in the TechNet Site Feedback forum, because it is not Feedback about the TechNet Website or Subscription.  This is a standard response I’ve written up in advance to help many people (thousands, really.) who post their question in this forum in error, but please don’t ignore it.  The links I share below I’ve collected to help you get right where you need to go with your issue.

    For technical issues with Microsoft products that you would run into as an end user of those products, one great source of info and help is http://answers.microsoft.com, which has sections for Windows, Hotmail, Office, IE, and other products. Office related forums are also here: http://office.microsoft.com/en-us/support/contact-us-FX103894077.aspx

    For Technical issues with Microsoft products that you might have as an IT professional (like technical installation issues, or other IT issues), you should head to the TechNet Discussion forums at http://social.technet.microsoft.com/forums/en-us, and search for your product name.

    For issues with products you might have as a Developer (like how to talk to APIs, what version of software do what, or other developer issues), you should head to the MSDN discussion forums at http://social.msdn.microsoft.com/forums/en-us, and search for your product or issue.

    If you’re asking a question particularly about one of the Microsoft Dynamics products, a great place to start is here: http://community.dynamics.com/

    If you really think your issue is related to the subscription or the TechNet Website, and I screwed up, I apologize!  Please repost your question to the discussion forum and include much more detail about your problem, that could include screenshots of the issue (do not include subscription information or product keys in your screenshots!), and/or links to the problem you’re seeing. 

    If you really had no idea where to post this question but you still posted it here, you still shouldn’t have because we have a forum just for you!  It’s called the Where is the forum for…? forum and it’s here: http://social.msdn.microsoft.com/forums/en-us/whatforum/

    Moving to off topic. 

    Thanks, Mike

    MSDN and TechNet Subscriptions Support

    • Marked as answer by ZigZag3143x Wednesday, April 16, 2014 1:46 AM
    Tuesday, April 15, 2014 5:17 PM