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windows 7 ultimate is genuine but my computer is now telling me it isnt RRS feed

  • Question

  • my windows 7 ultimate is genuine and has been for the past 2-3 years i also have the disk with the original key so why is it my computer is now telling me it isnt genuine?
    Tuesday, June 3, 2014 5:30 PM

Answers

  • You are running an OEM SLP version of Windows on a Retail motherboard.  OEM SLP versions are only licensed for the motherboard on which they were originally installed at the factory.  You will need to purchase a Retail (or OEM System Builder) version, format your drive and reinstall.  Be sure to back up your data first.

    Please do not read this sentence. Please ignore the previous sentence.


    Tuesday, June 3, 2014 8:25 PM

All replies

  • MGA Diagnostic Report:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop -http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    One Issue Per Thread:

    Most Activation and Validation issues look the same, on the surface, but can have many different causes and fixes. This is why we ask for a diagnostic report and this is also why we ask that you create your own thread for your issue (in other words, don't post your issue in another person's thread). 

    It just becomes too complicated to try to troubleshoot multiple different issues in the same thread.

    New to the Forums?

    Note that if you are new to these forums, you may find that you are unable to post due to a restriction on the inclusion of links and pictures.
    Simply delete the only lines that contain links -  this will allow the remainder of the report to upload (and those lines are not generally critical to the report anyhow)


    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, June 3, 2014 7:08 PM
  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {F266825F-8289-4990-AC6E-96FD4F880162}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.140303-2144
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F266825F-8289-4990-AC6E-96FD4F880162}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-348414220-3769852719-2127689646</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0404   </Version><SMBIOSVersion major="2" minor="5"/><Date>20110302000000.000000+000</Date></BIOS><HWID>DA2C0400018400FE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-2057-7600.0000-2002011
    Installation ID: 000573786366289466984504512495887105239805028315397380
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 4
    Trusted time: 03/06/2014 21:09:17

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:3:2014 20:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: NAAAAAAABQABAAEAAAADAAAAAQABAAEACra6HgiFWkt0fhiwahjI6NpUaGh6wyuTKsjqgg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            030211        APIC1137
      FACP            030211        FACP1137
      HPET            030211        OEMHPET
      MCFG            030211        OEMMCFG
      OEMB            030211        OEMB1137
      OSFR            030211        OEMOSFR
      SSDT            DpgPmm        CpuPm

    Tuesday, June 3, 2014 8:10 PM
  • You are running an OEM SLP version of Windows on a Retail motherboard.  OEM SLP versions are only licensed for the motherboard on which they were originally installed at the factory.  You will need to purchase a Retail (or OEM System Builder) version, format your drive and reinstall.  Be sure to back up your data first.

    Please do not read this sentence. Please ignore the previous sentence.


    Tuesday, June 3, 2014 8:25 PM
  • this is a custom build all parts where purchased brand new, seperatly, from the high street including Windows 7 ultimate..  there has never been any other OS installed on any of the hardware.. i shouldnt have to purchase anything else because i know this is an original licence.. any other ideas would be greatly appreciated
    Tuesday, June 3, 2014 8:45 PM
  • The installed Product Key is an OEM_SLP Key - which CANNOT have come from/with a legal Retail Windows disk

    Does the part of the Key in the report agree with what you see on your Proof of License label/COA sticker?

    If so, then you were sold a counterfeit.

    If not, then you need to change the Product Key to the one on the COA sticker or Proof of License,  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.  


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Tuesday, June 3, 2014 8:54 PM
    Moderator
  • this is a custom build all parts where purchased brand new, seperatly, from the high street including Windows 7 ultimate..  there has never been any other OS installed on any of the hardware.. i shouldnt have to purchase anything else because i know this is an original licence.. any other ideas would be greatly appreciated

         The installed OEM SLP Windows 7 Ultimate product key belongs to an Acer PC.  You do not have an Acer PC.

    Carey Frisch

    Wednesday, June 4, 2014 1:11 AM
    Moderator