Hi Rawa Noori:
One of my friends did got the same problem, I suggested him to take the screen shot of the email, describe your problem and send the email to Microsoft support. He got lucky and the mail was replied in few hours. He received his MC ID. Try it! And please
try this in working days. If you didn't get a reply in a week email them again. Do see this part of the mail and do it correctly "If you have comments
or questions or need help, please contact your Regional Service Center".