locked
Can't reload one care back on crashed and reloaded laptop that got an intruder on who locked it up RRS feed

  • Question

  • Cleaned out infected laptop and can't reload one care back on. I got product ID. and Subscription id. but it says I don't? It's running on my home computer?
    Friday, April 17, 2009 3:34 AM

Answers

  • To activate One Care on your laptop open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your subscription and One Care will activate. If you don't recall the Live ID go to your desktop, open One Care>Help>About Windows Live One Care, and you will see the Live ID associated with your subscription.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, April 17, 2009 4:03 AM
    Moderator

All replies

  • To activate One Care on your laptop open One Care, select "Subscribe" and when asked for a Live ID enter the Live ID and password associated with your subscription and One Care will activate. If you don't recall the Live ID go to your desktop, open One Care>Help>About Windows Live One Care, and you will see the Live ID associated with your subscription.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Friday, April 17, 2009 4:03 AM
    Moderator
  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b

    For more information see Instant Help - http://help.live.com/help.aspx?project=onecarev2&mkt=en-us&querytype=topic&query=OneCare_PROC_FindLiveIDHelp.htm

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Friday, April 17, 2009 1:21 PM
    Moderator