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Replaced Hard Drive, Windows No Longer Genuine RRS feed

  • Question

  • I have a Toshiba laptop that comes preinstalled with Windows 7.

    I recently got a new bigger hard drive from NewEgg since I'm running out of space, so I backed up the entire old factory installed hard drive with a Paragon Backup and Recovery, and restored it to the new hard drive, since I have too many things to lose. Now I'm running into a problem. A window keeps popping up saying my Windows isn't genuine. I ran slui.exe and it told me activation was successful; I looked at system properties, and it says my Windows was activated O_O

    I can even download genuine softwares off of Microsoft's website when I copy the code from the genuine code generator I downloaded from Microsoft.

    You may see some tampered files below, but I've heard that installing service pack 1 may do that.

    Here's a side-by-side view of this odd situation, you can see that it tells me that my Windows is not genuine on the left, but on the right it says activation was successful.

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {C13CBE52-A1D9-4255-BC40-6B6624F21159}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: N/A, hr = 0x800b0100
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C13CBE52-A1D9-4255-BC40-6B6624F21159}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2057147058-3110209422-1586654842</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20100831000000.000000+000</Date></BIOS><HWID>C4843F07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-2052-7600.0000-1082010
    Installation ID: 008253444334966156730903032723373470231826189304314906
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 7/18/2011 3:17:09 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 7:18:2011 15:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: PgAAAAEABAABAAIAAAABAAAABwABAAEAonYSCv6vCJ8EM55ijmhUsgi2Wic8VJwb6KOyc9JcdmZyir5BdlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            TOSINV        TOSINV00
      FACP            TOSINV        TOSINV00
      HPET            TOSINV        TOSINV00
      BOOT            TOSINV        TOSINV00
      MCFG            TOSINV        TOSINV00
      WDAT            INTEL         Calpella
      ASF!            TOSINV        TOSINV00
      SLIC            TOSINV        TOSINV00
      SSDT            INTEL         SataAhci
      ASPT            INTEL         Calpella
      SSDT            INTEL         SataAhci









    • Changed type dennis96411 Monday, July 18, 2011 7:51 PM
    • Edited by dennis96411 Wednesday, July 20, 2011 1:58 AM
    Monday, July 18, 2011 7:23 PM

Answers

  • No, there is no way to downgrade.  You can, however, reinstall Windows.  The copy you have does not qualify you to use upgrade pricing for any edition of Windows 7.  Because of the motherboard change another copy of the original software from the manufacturer will not help either.  You need to purchase a full license retail copy.  In any case, there is no chance that this copy was obtained through Anytime Upgrade.  More likely it was downloaded from a pirate website along with a "loader".
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, July 18, 2011 11:18 PM
    • Unmarked as answer by dennis96411 Tuesday, July 19, 2011 2:45 AM
    • Marked as answer by Darin Smith MS Tuesday, July 19, 2011 10:07 PM
    Monday, July 18, 2011 10:23 PM
    Answerer
  • Then can someone point me to where I can get a recovery disc from Toshiba?

    I believe this is the correct place to order a Toshiba recovery disk:L https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp.  There is also information on how to access the hidden recovery partition on your Toshiba PC.

     

    Thank you,


    Darin MS
    Tuesday, July 19, 2011 10:06 PM

All replies

  • "dennis96411" wrote in message news:3fa94a1a-60ac-4fa8-bb69-85766a6175f7...

    I have a Toshiba laptop that comes preinstalled with Windows 7.

    I recently got a new bigger hard drive from NewEgg since I'm running out of space, so I backed up the entire old factory installed hard drive with a Paragon Backup and Recovery, and restored it to the new hard drive, since I have too many things to lose. Now I'm running into a problem. A window keeps popping up saying my Windows isn't genuine. I ran slui.exe and it told me activation was successful; I looked at system properties, and it says my Windows was activated O_O

    I can even download genuine softwares off of Microsoft's website when I copy the code from the genuine code generator I downloaded from Microsoft.

    You may see some tampered files below, but I've heard that installing service pack 1 may do that.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001


    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite A505</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20100831000000.000000+000</Date></BIOS

     




    Actually, it's usually installing SP1 that *fixes* that :)
    But that's not your major problem anyhow - you have a non-genuine version of Windows installed.
    Your Product Key is that of an Acer machine, while yours is a Toshiba.
    For what version and edition of Windows is your computer licensed, according to the COA sticker on the case? I would guess at it being Win 7 Home Premium, rather than Ultimate.
    If that's the case, you either need to purchase a legal license pack for Win 7 Ultimate (Full Retail) or revert back to the original install using the manufacturer's recovery system or disks.
    Either way, it would appear that whatever disk you used to install Ultimate was a counterfeit, and the install should be treated with suspicion as a result.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 18, 2011 8:54 PM
    Moderator
  • Adding to Noel's comments, changing a motherboard invalidates preinstalled Windows unless the mobo is the manufacturer's repair replacement part.  If this mobo is an upgrade replacement your copy

    Windows Product ID Type: 2
    Windows License Type: OEM SLP

    would not be valid regardless of whether this copy is from Acer or Toshiba.  You would need to purchase a full license copy of Windows.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, July 18, 2011 9:23 PM
    Answerer
  • Hm, come to think of it one of my friend did come over one day and told me about Anytime upgrade to Ultimate. He used some code, which I'm now guessing is pirated. Is there anyway to downgrade from Ultimate to Home Premium, my default version? I have the COA sticker under my laptop, but Toshiba doesn't give me a system recovery disc.
    Monday, July 18, 2011 9:58 PM
  • No, there is no way to downgrade.  You can, however, reinstall Windows.  The copy you have does not qualify you to use upgrade pricing for any edition of Windows 7.  Because of the motherboard change another copy of the original software from the manufacturer will not help either.  You need to purchase a full license retail copy.  In any case, there is no chance that this copy was obtained through Anytime Upgrade.  More likely it was downloaded from a pirate website along with a "loader".
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    • Marked as answer by Darin Smith MS Monday, July 18, 2011 11:18 PM
    • Unmarked as answer by dennis96411 Tuesday, July 19, 2011 2:45 AM
    • Marked as answer by Darin Smith MS Tuesday, July 19, 2011 10:07 PM
    Monday, July 18, 2011 10:23 PM
    Answerer
  • No, there is no way to downgrade.  You can, however, reinstall Windows.  The copy you have does not qualify you to use upgrade pricing for any edition of Windows 7.  Because of the motherboard change another copy of the original software from the manufacturer will not help either.  You need to purchase a full license retail copy.  In any case, there is no chance that this copy was obtained through Anytime Upgrade.  More likely it was downloaded from a pirate website along with a "loader".
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

    Uh, no, I didn't change my motherboard, I changed my hard drive. I think he found the code somewhere on YouTube, and I don't think he used a loader, because when I boot I don't see any odd commands running. You can look on YouTube and find a bunch of Anytime upgrade codes.

    Looking from here: http://www.mydigitallife.info/hack-to-in-place-downgrade-from-windows-7-ultimate-or-professional-to-less-premium-editions/

    I think I can "downgrade"

    Monday, July 18, 2011 10:37 PM
  •  "http://www.mydigitallife.info/hack-to-in-place-downgrade..."

     

      I don't mean to be a killjoy, but hacking Windows is what got you into this problem in the first place.

      If you do some sort of downgrade hack and further mess up Windows, you will just be back here, with more Non-Genuine errors (or worse), asking for help to fix it again and the fix will still be the reinstall that Cbarnhort recommended. Why not save time and just avoid the whole 'hack-downgrade' step altogether and go straight to the reinstall and be done with it.

     

    Thank you,

     


    Darin MS
    Monday, July 18, 2011 11:18 PM
  • BUT, I have a genuine sticker with Windows 7 Home Premium key on the bottom of my laptop, never used. Plus, I'll make a backup of my stuff before I do that. So if it asks me for a key, I have one.

    And I can't reinstall because no system restore disc came with my laptop, and I don't have the money to waste on a new copy of Windows when I can already use the key on the sticker under my laptop.

    Tuesday, July 19, 2011 12:13 AM
  • "dennis96411" wrote in message news:edf08fc9-9751-4264-85ac-17a5fedc055e...

    BUT, I have a genuine sticker with Windows 7 Home Premium key on the bottom of my laptop, never used. Plus, I'll make a backup of my stuff before I do that. So if it asks me for a key, I have one.

    And I can't reinstall because no system restore disc came with my laptop, and I don't have the money to waste on a new copy of Windows when I can already use the key on the sticker under my laptop.


    You can get a set of Recovery disks from the manufacturer for less than $50
    Since you still apparently have the original installation, you should try reading the manual for instructions on how to create your own set of backup disks, or use the inbuilt Recovery system to get back to a factory-fresh conation.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 9:31 AM
    Moderator

  • I know HP has recovery disks, so does Toshiba

     

     



    All OEMs are required to include (with the PC) some way to reinstall the Windows that come pre-installed on that PC.

    Large OEMs include Recovery Software, usually included on a partition on the PC's Hard Drive (and most will also provide replacement software in the form of Disks if something happens to the included software) and the smaller OEM include the OEM System Builder install disk.


    Darin MS
    Tuesday, July 19, 2011 4:09 PM
  • "Vegan Fanatic" wrote in message news:7f74ec75-03e6-4389-b5fa-a6cdd68546ec...

    I am suprised at the number of people who do not make recovery disks. Its a recipe for disaster.

     

    No - it is a problem with the way that systems are provided.
    I've recently come across systems that even provide the DVD's to create the backups - and the users have either not taken advantage of the facility, or used the DVDs for something else.
     
    One cannot legislate for user-competence.
     
    NO-ONE reads the manual - and unfortunately most OEMs don't care, so long as they shift the boxes.

     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, July 19, 2011 7:15 PM
    Moderator
  • Then can someone point me to where I can get a recovery disc from Toshiba?
    Tuesday, July 19, 2011 7:36 PM
  • Toshiba, of course.  Also third parties like Recovery-Disks.com.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, July 19, 2011 7:53 PM
    Answerer
  • Then can someone point me to where I can get a recovery disc from Toshiba?

    I believe this is the correct place to order a Toshiba recovery disk:L https://www.csd.toshiba.com/cgi-bin/tais/support/jsp/serviceUnitVerification.jsp.  There is also information on how to access the hidden recovery partition on your Toshiba PC.

     

    Thank you,


    Darin MS
    Tuesday, July 19, 2011 10:06 PM
  • LOL recovery partition he says, I deleted that thing as soon as I got my laptop. Yes, I still have my old hard drive.

    I just ordered the recovery disc from Toshiba's website, yay!

    Tuesday, July 19, 2011 11:33 PM
  • I could probably find them in my archive of OEM disks.

    I would need a photo of the license sticker so I can match it to the correct set if I have it.

    Go to my IT site and email me the image, do not post it here.

     


    Windows MVP, paid Remote Assistance is available for XP, Vista and Windows 7.

    My page on Video Card Problems is now my most popular landing page. See my gaming site for game reviews etc.

    Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews


    So, you want me to give you my product key?
    Wednesday, July 20, 2011 1:49 AM
  • If I give you a pic of my COA sticker, you'll send me a disc?
    Wednesday, July 20, 2011 9:29 PM
  • "dennis96411" wrote in message news:ffec6f61-255f-469f-8691-da0bf9d30fcc...
    If I give you a pic of my COA sticker, you'll send me a disc?

    Accepting software over the internet is like a three-year-old accepting sweeties form a strange man in a dirty brown overcoat - no matter who it's from!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, July 20, 2011 9:47 PM
    Moderator
  • You miss Noel's point.  Skip it.  In any case, offering Windows in this forum is a violation of the terms of use.  At the very least this sort of thing ought to be done by private email if at all.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, July 21, 2011 1:06 AM
    Answerer