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Importing Customizations Error RRS feed

  • Question

  • The past two times I have attempted to import customizations I have received the following error:

    "A record with these values already exists. A duplicate record cannot be created. Select one or more unique values and try again".

     

    I only receive this error when I attempt to import the Case object. Does anyone have any idea why I am getting this?

     

    Thanks.

     

    Monday, December 1, 2008 5:23 PM

Answers

  • I checked all custom fields on the object in question and all data types were the same between our test environment and production environment. I did however, find this Hotfix that seems to fix the issue in question. Have you or anyone else ever seen or implemented this Hotfix?

     

    KB Article: 932664

     

    http://support.microsoft.com/kb/932664

     

     

     

     

    Wednesday, December 10, 2008 9:16 PM

All replies

  • The most likely casue is if the import xml refers to a field that has the same schema name as an existing field, but a different datatype

    Tuesday, December 2, 2008 10:18 AM
    Moderator
  • I checked all custom fields on the object in question and all data types were the same between our test environment and production environment. I did however, find this Hotfix that seems to fix the issue in question. Have you or anyone else ever seen or implemented this Hotfix?

     

    KB Article: 932664

     

    http://support.microsoft.com/kb/932664

     

     

     

     

    Wednesday, December 10, 2008 9:16 PM