windows live onecare cannot continue RRS feed

  • Question

  • hi, everytime i try to start up windows live onecare i receive a message saying ;


    the windows live onecare service is not working or has been stopped. to correct ths problem, try restarting your computer. if the problem continues click below to get help.


    when i click help i follow the instructions for the problem which tells me to 'make sure that onecare is runnng and that it's set to automatically start' i follow all the instuctions whch are

    a. in windows xp, click start, click run, type services.msc, and then press enter.

    b. in the list of services, right click windows live onecare, and then click properties.

    c. next to startup type, make sure that automatic is selected.

    d. next to service status, make sure that started appears. if started doesn't appear, click start.

    e. click ok, and then close the services window.


    but when i do step d it won't start and gives me the error code-1075 - the dependency service does not exist or has been marked for deletion.


    please help i've been trying all day to sort this problem out and it's starting to bug me.


    please help, thank you.



    Thursday, November 27, 2008 3:18 PM


All replies

  • Hello Mikey30, open the Services Console again, scroll down to Terminal Services, and if Terminal Services is not started, start the service and set the startup type to Automatic. Then start the One Care Service. If this does not resolve the issue please contact support. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2


    Thursday, November 27, 2008 4:19 PM
  • i can't actually find terminal services in the service menu, could it be located elsewhere or even not installed on my computer.

    Thursday, November 27, 2008 4:55 PM
  • Hello mikey30, Terminal Services should be listed in the Services Console. You can try the System File Checker ( Start>Run>sfc /scannow ) which will try to reinstall missing or corrupt system files but contacting support may be the best solution.

    Thursday, November 27, 2008 5:17 PM