locked
CRM install errors RRS feed

  • Question

  • Can someone tell me how to fix the erro I'm receiving?  I have included the log below;

     

    14:29:07|   Info| === Setup bootstrap logging started 3/22/2011 2:29:07 PM ===
    14:29:07|   Info| Bootstrap version: 4.0.7333.2148.
    14:29:07|   Info| User: mcmullinr.
    14:29:07|   Info| Invoked with command line: c:\0e482b6348b093229d5edf2bd9d588\setupclient.exe
    14:29:07|   Info| Running c:\0e482b6348b093229d5edf2bd9d588\setupclient.exe
    14:29:07|   Info|  is not currently installed.
    14:29:07|   Info| System Memory: 2657325056 Bytes
    14:29:07|   Info| No reboot required
    14:29:07|   Info| Parsing client configuration file for setup parameters.
    14:29:12|   Info| Initializing COM.
    14:29:12|   Info| Initialized COM.
    14:29:12|   Info| Get the job key value BITSLocalTempDir as C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62} from the registry.

    14:29:12|   Info| The file Client.exe has not been downloaded.

    14:29:12|   Info| Connect to BITS.

    14:29:12|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    14:29:12|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    14:29:12|   Info| Get the job key value Client.exe as  from the registry.

    14:29:12|   Info| Create a new job for file Client.exe.

    14:29:12|   Info| Open the registry key value Client.exe for the download job.

    14:29:12|   Info| Set the job key value Client.exe as {785B0D00-39E3-4E80-AF5C-7A6E6E39B952}.

    14:29:12|   Info| Set the job guid {785B0D00-39E3-4E80-AF5C-7A6E6E39B952} in the registry.

    14:29:12|   Info| Add the file Client.exe to the created job.

    14:29:12|   Info| Set MinimumRetryDelay to: 60 seconds.

    14:29:12|   Info| Set NoProgressTimeout to: 60 seconds.

    14:29:12|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    14:29:12|   Info| Create the notify interface.

    14:29:12|   Info| Register notify interface.

    14:29:12|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    14:29:12|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    14:29:12|   Info| Start/resume the download job Client.exe.

    14:31:18|  Error| Error context : 5.

    14:31:18|  Error| Job Client.exe encountered the following error:
     Proxy authentication is required.


    14:31:18|  Error| Job Client.exe encountered the BG_JOB_STATE_ERROR.

    14:31:18|   Info| The file Client.exe has not been downloaded.

    14:31:18|  Error| Error on download:  0x       0
    14:31:18|   Info| Open the registry key value Client.exe for the download job.

    14:31:18|   Info| Set the job key value Client.exe as .

    14:31:18|   Info| Cancel the download job Client.exe.

    14:31:18|   Info| Clean up the BITS downloader.

    14:31:18|   Info| Uninitializing COM.
    14:31:18|   Info| Uninitialized COM.
    14:31:18|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    14:31:24|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    14:31:24|   Info| Downloaded file:  C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe
    14:31:24|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    14:31:24|  Error| Error retrieving installed exit code(error = 6) (clientsetup.cpp:CCrmClientSetup::ExtractInstaller:800).
    14:31:24|   Info| Clean up the BITS downloader.

    14:31:24|   Info| Clean up the BITS downloader.

    14:31:31|  Error| Error retrieving installed exit code, Error, OK
    14:31:31|   Info| InputResult: OK
    14:31:36|   Info| Clean up the BITS downloader.

    14:31:36|   Info| === Setup bootstrap logging ended 3/22/2011 2:31:36 PM ===
    14:38:02|   Info| === Setup bootstrap logging started 3/22/2011 2:38:02 PM ===
    14:38:02|   Info| Bootstrap version: 4.0.7333.2148.
    14:38:02|   Info| User: mcmullinr.
    14:38:02|   Info| Invoked with command line: c:\e9445f03ad745c7b0289\setupclient.exe
    14:38:02|   Info| Running c:\e9445f03ad745c7b0289\setupclient.exe
    14:38:02|   Info|  is not currently installed.
    14:38:02|   Info| System Memory: 2657325056 Bytes
    14:38:02|   Info| No reboot required
    14:38:02|   Info| Parsing client configuration file for setup parameters.
    14:38:08|   Info| Initializing COM.
    14:38:08|   Info| Initialized COM.
    14:38:08|   Info| Get the job key value BITSLocalTempDir as C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62} from the registry.

    14:38:08|   Info| The file Client.exe has not been downloaded.

    14:38:08|   Info| Connect to BITS.

    14:38:08|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    14:38:08|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    14:38:08|   Info| Get the job key value Client.exe as  from the registry.

    14:38:08|   Info| Create a new job for file Client.exe.

    14:38:08|   Info| Open the registry key value Client.exe for the download job.

    14:38:08|   Info| Set the job key value Client.exe as {DFE2B00C-F81B-4952-8768-853C95C84A81}.

    14:38:08|   Info| Set the job guid {DFE2B00C-F81B-4952-8768-853C95C84A81} in the registry.

    14:38:08|   Info| Add the file Client.exe to the created job.

    14:38:08|   Info| Set MinimumRetryDelay to: 60 seconds.

    14:38:08|   Info| Set NoProgressTimeout to: 60 seconds.

    14:38:08|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    14:38:08|   Info| Create the notify interface.

    14:38:08|   Info| Register notify interface.

    14:38:08|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    14:38:08|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    14:38:08|   Info| Start/resume the download job Client.exe.

    14:40:20|  Error| Error context : 5.

    14:40:20|  Error| Job Client.exe encountered the following error:
     Proxy authentication is required.


    14:40:20|  Error| Job Client.exe encountered the BG_JOB_STATE_ERROR.

    14:40:20|   Info| The file Client.exe has not been downloaded.

    14:40:20|  Error| Error on download:  0x       0
    14:40:20|   Info| Open the registry key value Client.exe for the download job.

    14:40:20|   Info| Set the job key value Client.exe as .

    14:40:20|   Info| Cancel the download job Client.exe.

    14:40:20|   Info| Clean up the BITS downloader.

    14:40:20|   Info| Uninitializing COM.
    14:40:20|   Info| Uninitialized COM.
    14:40:20|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    14:40:24|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    14:40:24|   Info| Downloaded file:  C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe
    14:40:24|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    14:40:24|   Info| Initializing COM.
    14:40:24|   Info| Initialized COM.
    14:40:24|   Info| The file Client.msp has not been downloaded.

    14:40:24|   Info| Connect to BITS.

    14:40:24|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    14:40:24|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    14:40:24|   Info| Get the job key value Client.msp as  from the registry.

    14:40:24|   Info| Create a new job for file Client.msp.

    14:40:24|   Info| Open the registry key value Client.msp for the download job.

    14:40:24|   Info| Set the job key value Client.msp as {BCA91915-FE40-471F-BE5C-4DFA2FA30651}.

    14:40:24|   Info| Set the job guid {BCA91915-FE40-471F-BE5C-4DFA2FA30651} in the registry.

    14:40:24|   Info| Add the file Client.msp to the created job.

    14:40:24|   Info| Set MinimumRetryDelay to: 60 seconds.

    14:40:24|   Info| Set NoProgressTimeout to: 60 seconds.

    14:40:24|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    14:40:24|   Info| Create the notify interface.

    14:40:24|   Info| Register notify interface.

    14:40:24|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    14:40:24|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    14:40:24|   Info| Start/resume the download job Client.msp.

    14:46:39|  Error| Error context : 5.

    14:46:39|  Error| Job Client.msp encountered the following error:
     Proxy authentication is required.


    14:46:39|  Error| Job Client.msp encountered the BG_JOB_STATE_ERROR.

    14:46:39|   Info| The file Client.msp has not been downloaded.

    14:46:39|  Error| Error on download:  0x       0
    14:46:39|   Info| Open the registry key value Client.msp for the download job.

    14:46:39|   Info| Set the job key value Client.msp as .

    14:46:39|   Info| Cancel the download job Client.msp.

    14:46:39|   Info| Clean up the BITS downloader.

    14:46:39|   Info| Uninitializing COM.
    14:46:39|   Info| Uninitialized COM.
    14:46:39|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    14:46:47|  Error| MsiOpenPackage(c:\e9445f03ad745c7b0289\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    14:46:47|   Info| Placeholder file found -- no patch available.
    14:46:47|  Error| MsiOpenPackage(c:\e9445f03ad745c7b0289\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    14:46:47|  Error| The update file is not valid for installation of this application.
    14:46:47|  Error| Error retrieving installed exit code(error = 6) (clientsetup.cpp:CCrmClientSetup::ExtractInstaller:800).
    14:46:47|   Info| Clean up the BITS downloader.

    14:46:47|   Info| Clean up the BITS downloader.

    14:48:17|  Error| Error retrieving installed exit code, Error, OK
    14:48:17|   Info| InputResult: OK
    14:48:30|   Info| Clean up the BITS downloader.

    14:48:30|   Info| === Setup bootstrap logging ended 3/22/2011 2:48:30 PM ===
    15:15:37|   Info| === Setup bootstrap logging started 3/22/2011 3:15:37 PM ===
    15:15:37|   Info| Bootstrap version: 4.0.7333.2148.
    15:15:37|   Info| User: mcmullinr.
    15:15:37|   Info| Invoked with command line: c:\bdd29376ab68558bdd62252639a0\setupclient.exe
    15:15:37|   Info| Running c:\bdd29376ab68558bdd62252639a0\setupclient.exe
    15:15:37|   Info|  is not currently installed.
    15:15:37|   Info| System Memory: 2657325056 Bytes
    15:15:37|   Info| No reboot required
    15:15:37|   Info| Parsing client configuration file for setup parameters.
    15:15:58|   Info| Initializing COM.
    15:15:58|   Info| Initialized COM.
    15:15:58|   Info| Get the job key value BITSLocalTempDir as C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62} from the registry.

    15:15:58|   Info| The file Client.exe has not been downloaded.

    15:15:58|   Info| Connect to BITS.

    15:15:58|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    15:15:58|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    15:15:58|   Info| Get the job key value Client.exe as  from the registry.

    15:15:58|   Info| Create a new job for file Client.exe.

    15:15:58|   Info| Open the registry key value Client.exe for the download job.

    15:15:58|   Info| Set the job key value Client.exe as {A70B12A4-4574-464B-90A8-DD84E1022D5B}.

    15:15:58|   Info| Set the job guid {A70B12A4-4574-464B-90A8-DD84E1022D5B} in the registry.

    15:15:58|   Info| Add the file Client.exe to the created job.

    15:15:58|   Info| Set MinimumRetryDelay to: 60 seconds.

    15:15:58|   Info| Set NoProgressTimeout to: 60 seconds.

    15:15:58|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    15:15:58|   Info| Create the notify interface.

    15:15:58|   Info| Register notify interface.

    15:15:58|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    15:15:58|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    15:15:58|   Info| Start/resume the download job Client.exe.

    15:18:11|  Error| Error context : 5.

    15:18:11|  Error| Job Client.exe encountered the following error:
     Proxy authentication is required.


    15:18:11|  Error| Job Client.exe encountered the BG_JOB_STATE_ERROR.

    15:18:11|   Info| The file Client.exe has not been downloaded.

    15:18:11|  Error| Error on download:  0x       0
    15:18:11|   Info| Open the registry key value Client.exe for the download job.

    15:18:11|   Info| Set the job key value Client.exe as .

    15:18:11|   Info| Cancel the download job Client.exe.

    15:18:11|   Info| Clean up the BITS downloader.

    15:18:11|   Info| Uninitializing COM.
    15:18:11|   Info| Uninitialized COM.
    15:18:11|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    15:18:17|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    15:18:17|   Info| Downloaded file:  C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe
    15:18:17|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    15:18:17|   Info| Initializing COM.
    15:18:17|   Info| Initialized COM.
    15:18:17|   Info| The file Client.msp has not been downloaded.

    15:18:17|   Info| Connect to BITS.

    15:18:17|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    15:18:17|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    15:18:17|   Info| Get the job key value Client.msp as  from the registry.

    15:18:17|   Info| Create a new job for file Client.msp.

    15:18:17|   Info| Open the registry key value Client.msp for the download job.

    15:18:17|   Info| Set the job key value Client.msp as {019894A3-C555-4B0D-8AD8-A2994FAC8C37}.

    15:18:17|   Info| Set the job guid {019894A3-C555-4B0D-8AD8-A2994FAC8C37} in the registry.

    15:18:17|   Info| Add the file Client.msp to the created job.

    15:18:17|   Info| Set MinimumRetryDelay to: 60 seconds.

    15:18:17|   Info| Set NoProgressTimeout to: 60 seconds.

    15:18:17|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    15:18:17|   Info| Create the notify interface.

    15:18:17|   Info| Register notify interface.

    15:18:17|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    15:18:17|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    15:18:17|   Info| Start/resume the download job Client.msp.

    15:24:38|  Error| Error context : 5.

    15:24:38|  Error| Job Client.msp encountered the following error:
     Proxy authentication is required.


    15:24:38|  Error| Job Client.msp encountered the BG_JOB_STATE_ERROR.

    15:24:38|   Info| The file Client.msp has not been downloaded.

    15:24:38|  Error| Error on download:  0x       0
    15:24:38|   Info| Open the registry key value Client.msp for the download job.

    15:24:38|   Info| Set the job key value Client.msp as .

    15:24:38|   Info| Cancel the download job Client.msp.

    15:24:38|   Info| Clean up the BITS downloader.

    15:24:38|   Info| Uninitializing COM.
    15:24:38|   Info| Uninitialized COM.
    15:24:38|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    15:24:47|  Error| MsiOpenPackage(c:\bdd29376ab68558bdd62252639a0\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    15:24:47|   Info| Placeholder file found -- no patch available.
    15:24:47|  Error| MsiOpenPackage(c:\bdd29376ab68558bdd62252639a0\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    15:24:47|  Error| The update file is not valid for installation of this application.
    15:24:47|  Error| Error retrieving installed exit code(error = 6) (clientsetup.cpp:CCrmClientSetup::ExtractInstaller:800).
    15:24:47|   Info| Clean up the BITS downloader.

    15:24:47|   Info| Clean up the BITS downloader.

    15:25:24|  Error| Error retrieving installed exit code, Error, OK
    15:25:24|   Info| InputResult: OK
    15:25:30|   Info| Clean up the BITS downloader.

    15:25:30|   Info| === Setup bootstrap logging ended 3/22/2011 3:25:30 PM ===
    08:30:44|   Info| === Setup bootstrap logging started 3/23/2011 8:30:44 AM ===
    08:30:44|   Info| Bootstrap version: 4.0.7333.2148.
    08:30:44|   Info| User: mcmullinr.
    08:30:44|   Info| Invoked with command line: c:\bb426dd49add4d58c8e0952c\setupclient.exe
    08:30:44|   Info| Running c:\bb426dd49add4d58c8e0952c\setupclient.exe
    08:30:44|   Info|  is not currently installed.
    08:30:44|   Info| System Memory: 2657325056 Bytes
    08:30:44|   Info| No reboot required
    08:30:45|   Info| Parsing client configuration file for setup parameters.
    08:30:49|   Info| Initializing COM.
    08:30:49|   Info| Initialized COM.
    08:30:49|   Info| Get the job key value BITSLocalTempDir as C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62} from the registry.

    08:30:49|   Info| The file Client.exe has not been downloaded.

    08:30:49|   Info| Connect to BITS.

    08:30:49|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    08:30:49|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    08:30:49|   Info| Get the job key value Client.exe as  from the registry.

    08:30:49|   Info| Create a new job for file Client.exe.

    08:30:49|   Info| Open the registry key value Client.exe for the download job.

    08:30:49|   Info| Set the job key value Client.exe as {03136AB1-6252-4927-B89C-382B742F1B66}.

    08:30:49|   Info| Set the job guid {03136AB1-6252-4927-B89C-382B742F1B66} in the registry.

    08:30:49|   Info| Add the file Client.exe to the created job.

    08:30:49|   Info| Set MinimumRetryDelay to: 60 seconds.

    08:30:49|   Info| Set NoProgressTimeout to: 60 seconds.

    08:30:49|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    08:30:49|   Info| Create the notify interface.

    08:30:49|   Info| Register notify interface.

    08:30:50|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    08:30:50|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    08:30:50|   Info| Start/resume the download job Client.exe.

    08:32:56|  Error| Error context : 5.

    08:32:56|  Error| Job Client.exe encountered the following error:
     Proxy authentication is required.


    08:32:56|  Error| Job Client.exe encountered the BG_JOB_STATE_ERROR.

    08:32:56|   Info| The file Client.exe has not been downloaded.

    08:32:56|  Error| Error on download:  0x       0
    08:32:56|   Info| Open the registry key value Client.exe for the download job.

    08:32:56|   Info| Set the job key value Client.exe as .

    08:32:56|   Info| Cancel the download job Client.exe.

    08:32:56|   Info| Clean up the BITS downloader.

    08:32:56|   Info| Uninitializing COM.
    08:32:56|   Info| Uninitialized COM.
    08:32:56|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    08:33:06|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    08:33:06|   Info| Downloaded file:  C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe
    08:33:06|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    08:33:06|   Info| Initializing COM.
    08:33:06|   Info| Initialized COM.
    08:33:06|   Info| The file Client.msp has not been downloaded.

    08:33:06|   Info| Connect to BITS.

    08:33:06|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{9DDA7C02-C911-4DBB-9C35-4621CB9D2A62}.

    08:33:06|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    08:33:06|   Info| Get the job key value Client.msp as  from the registry.

    08:33:06|   Info| Create a new job for file Client.msp.

    08:33:06|   Info| Open the registry key value Client.msp for the download job.

    08:33:06|   Info| Set the job key value Client.msp as {F938273A-13E2-452F-95EC-7192B2D96C17}.

    08:33:06|   Info| Set the job guid {F938273A-13E2-452F-95EC-7192B2D96C17} in the registry.

    08:33:06|   Info| Add the file Client.msp to the created job.

    08:33:06|   Info| Set MinimumRetryDelay to: 60 seconds.

    08:33:06|   Info| Set NoProgressTimeout to: 60 seconds.

    08:33:06|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    08:33:06|   Info| Create the notify interface.

    08:33:06|   Info| Register notify interface.

    08:33:06|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    08:33:06|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    08:33:06|   Info| Start/resume the download job Client.msp.

    08:39:10|  Error| Error context : 5.

    08:39:10|  Error| Job Client.msp encountered the following error:
     Proxy authentication is required.


    08:39:10|  Error| Job Client.msp encountered the BG_JOB_STATE_ERROR.

    08:39:10|   Info| The file Client.msp has not been downloaded.

    08:39:10|  Error| Error on download:  0x       0
    08:39:10|   Info| Open the registry key value Client.msp for the download job.

    08:39:10|   Info| Set the job key value Client.msp as .

    08:39:10|   Info| Cancel the download job Client.msp.

    08:39:10|   Info| Clean up the BITS downloader.

    08:39:10|   Info| Uninitializing COM.
    08:39:10|   Info| Uninitialized COM.
    08:39:10|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    08:39:15|  Error| MsiOpenPackage(c:\bb426dd49add4d58c8e0952c\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    08:39:15|   Info| Placeholder file found -- no patch available.
    08:39:15|  Error| MsiOpenPackage(c:\bb426dd49add4d58c8e0952c\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    08:39:15|  Error| The update file is not valid for installation of this application.
    08:39:15|  Error| Error retrieving installed exit code(error = 6) (clientsetup.cpp:CCrmClientSetup::ExtractInstaller:800).
    08:39:15|   Info| Clean up the BITS downloader.

    08:39:15|   Info| Clean up the BITS downloader.

    08:39:28|  Error| Error retrieving installed exit code, Error, OK
    08:39:28|   Info| InputResult: OK
    08:39:34|   Info| Clean up the BITS downloader.

    08:39:34|   Info| === Setup bootstrap logging ended 3/23/2011 8:39:34 AM ===
    08:43:13|   Info| === Setup bootstrap logging started 3/23/2011 8:43:13 AM ===
    08:43:13|   Info| Bootstrap version: 4.0.7333.2148.
    08:43:13|   Info| User: mcmullinr.
    08:43:13|   Info| Invoked with command line: c:\4cedab2adad7ebe5a5c2b4f6e9\setupclient.exe
    08:43:13|   Info| Running c:\4cedab2adad7ebe5a5c2b4f6e9\setupclient.exe
    08:43:13|   Info|  is not currently installed.
    08:43:13|   Info| System Memory: 2657325056 Bytes
    08:43:13|   Info| No reboot required
    08:43:13|   Info| Parsing client configuration file for setup parameters.
    08:43:17|   Info| Initializing COM.
    08:43:17|   Info| Initialized COM.
    08:43:17|   Info| Create the job key value BITSLocalTempDir in the registry.

    08:43:17|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    08:43:17|   Info| The file Client.exe has not been downloaded.

    08:43:17|   Info| Connect to BITS.

    08:43:17|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    08:43:17|   Info| Open the registry key value BITSLocalTempDir for the download job.

    08:43:17|   Info| Set the job key value BITSLocalTempDir as C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{FFB081E9-2C51-4269-973C-A471F5AB8BE6}.

    08:43:17|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{FFB081E9-2C51-4269-973C-A471F5AB8BE6}.

    08:43:17|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    08:43:17|   Info| Create the job key value Client.exe in the registry.

    08:43:17|   Info| Set the job key value Client.exe as  in the registry.

    08:43:17|   Info| Create a new job for file Client.exe.

    08:43:17|   Info| Open the registry key value Client.exe for the download job.

    08:43:17|   Info| Set the job key value Client.exe as {E73D860A-D1F3-49BF-B643-316215CEB6BF}.

    08:43:17|   Info| Set the job guid {E73D860A-D1F3-49BF-B643-316215CEB6BF} in the registry.

    08:43:17|   Info| Add the file Client.exe to the created job.

    08:43:17|   Info| Set MinimumRetryDelay to: 60 seconds.

    08:43:17|   Info| Set NoProgressTimeout to: 60 seconds.

    08:43:17|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    08:43:17|   Info| Create the notify interface.

    08:43:17|   Info| Register notify interface.

    08:43:17|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    08:43:17|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    08:43:17|   Info| Start/resume the download job Client.exe.

    08:45:20|  Error| Error context : 5.

    08:45:20|  Error| Job Client.exe encountered the following error:
     Proxy authentication is required.


    08:45:20|  Error| Job Client.exe encountered the BG_JOB_STATE_ERROR.

    08:45:20|   Info| The file Client.exe has not been downloaded.

    08:45:20|  Error| Error on download:  0x       0
    08:45:20|   Info| Open the registry key value Client.exe for the download job.

    08:45:20|   Info| Set the job key value Client.exe as .

    08:45:20|   Info| Cancel the download job Client.exe.

    08:45:20|   Info| Clean up the BITS downloader.

    08:45:20|   Info| Uninitializing COM.
    08:45:20|   Info| Uninitialized COM.
    08:45:20|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=153500&clcid=0x409
    08:45:25|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    08:45:25|   Info| Downloaded file:  C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe
    08:45:25|   Info| Error occured when checking signature of "C:\Documents and Settings\mcmullinr\Local Settings\Temporary Internet Files\Content.IE5\VW1YU3WM\CRMV4.0-i386-Client-ENU[1].exe":  File is not signed.
    08:45:25|   Info| Initializing COM.
    08:45:25|   Info| Initialized COM.
    08:45:25|   Info| The file Client.msp has not been downloaded.

    08:45:25|   Info| Connect to BITS.

    08:45:25|   Info| Find/create the local temporary directory C:\DOCUME~1\MCMULL~1\LOCALS~1\Temp\MSCRM_{FFB081E9-2C51-4269-973C-A471F5AB8BE6}.

    08:45:25|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    08:45:25|   Info| Create the job key value Client.msp in the registry.

    08:45:25|   Info| Set the job key value Client.msp as  in the registry.

    08:45:25|   Info| Create a new job for file Client.msp.

    08:45:25|   Info| Open the registry key value Client.msp for the download job.

    08:45:25|   Info| Set the job key value Client.msp as {6BFCCE1C-0E01-421E-A88C-06C6FDCB47E9}.

    08:45:25|   Info| Set the job guid {6BFCCE1C-0E01-421E-A88C-06C6FDCB47E9} in the registry.

    08:45:25|   Info| Add the file Client.msp to the created job.

    08:45:25|   Info| Set MinimumRetryDelay to: 60 seconds.

    08:45:25|   Info| Set NoProgressTimeout to: 60 seconds.

    08:45:25|   Info| Set Priority to BG_JOB_PRIORITY_FOREGROUND.

    08:45:25|   Info| Create the notify interface.

    08:45:25|   Info| Register notify interface.

    08:45:25|   Info| Set the notify flags to BG_NOTIFY_JOB_TRANSFERRED
    08:45:25|   Info|  | BG_NOTIFY_JOB_ERROR | BG_NOTIFY_JOB_MODIFICATION.

    08:45:25|   Info| Start/resume the download job Client.msp.

    08:51:29|  Error| Error context : 5.

    08:51:29|  Error| Job Client.msp encountered the following error:
     Proxy authentication is required.


    08:51:29|  Error| Job Client.msp encountered the BG_JOB_STATE_ERROR.

    08:51:29|   Info| The file Client.msp has not been downloaded.

    08:51:29|  Error| Error on download:  0x       0
    08:51:29|   Info| Open the registry key value Client.msp for the download job.

    08:51:29|   Info| Set the job key value Client.msp as .

    08:51:29|   Info| Cancel the download job Client.msp.

    08:51:29|   Info| Clean up the BITS downloader.

    08:51:29|   Info| Uninitializing COM.
    08:51:29|   Info| Uninitialized COM.
    08:51:29|   Info| Starting download from http://go.microsoft.com/fwlink/?LinkId=164811&clcid=0x409
    08:51:33|  Error| MsiOpenPackage(c:\4cedab2adad7ebe5a5c2b4f6e9\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    08:51:33|   Info| Placeholder file found -- no patch available.
    08:51:33|  Error| MsiOpenPackage(c:\4cedab2adad7ebe5a5c2b4f6e9\Client.msi) failed.(error = 2) (msiutility.cpp:CMsiUtility::GetProductProperty:172).
    08:51:33|  Error| The update file is not valid for installation of this application.
    08:51:33|  Error| Error retrieving installed exit code(error = 6) (clientsetup.cpp:CCrmClientSetup::ExtractInstaller:800).
    08:51:33|   Info| Clean up the BITS downloader.

    08:51:33|   Info| Clean up the BITS downloader.

    08:55:34|  Error| Error retrieving installed exit code, Error, OK
    08:55:34|   Info| InputResult: OK
    08:55:40|   Info| Clean up the BITS downloader.

    08:55:40|   Info| === Setup bootstrap logging ended 3/23/2011 8:55:40 AM ===

    Thursday, March 24, 2011 1:08 PM

All replies

  • Is this a CRM server or CRM Outlook Client install.  A few errors in the file that might point to the issue:

    Error| Job Client.msp encountered the following error: Proxy authentication is required.

    08:39:15| Error| The update file is not valid for installation of this application.

    08:45:20| Error| Job Client.exe encountered the BG_JOB_STATE_ERROR.  08:45:20| Info| The file Client.exe has not been downloaded.

    Can you ensure you are downloading the latest file of whatever you are trying to install and that there are no proxy issues interferring with the download. 


    Regards, Donna

    Thursday, March 24, 2011 1:36 PM
  • It seems that you are trying to download and install the 32 bit CRM 4.0 outlook client to a PC

    As per the logs, it is not able to download the exact file maybe the exact version on to your computer or the computer does not meet the minimum requirements

    Steps to try,

    • Check to see if there is any instance of CRM outlook client installed in the machine, if yes, do a clean un-install by unistalling from the control panel and manually deleting the relevant folders under program files.
    • Try to download the most recent update of the client from here and try installing .
    • Before installing , ensure you have atleast UR7 installed

    Let us know with the results!


    Cheers, Edwin
    Thursday, March 24, 2011 1:38 PM