Remove From My Forums

Vista don't start . "An unauthorized change was made to windows"

Question
0

Sign in to vote

Please help me . I even can't start task manager , no command prompt , i only can use mozilla nothing more .
I don't know what to do . before it was like every other windows . I've had vista for 1 year now . Never had problems like this .

Diagnostic Report (1.9.0006.1):
-----------------------------------------
WGA Data-->
Validation Status: Invalid License
Validation Code: 50
Online Validation Code: 0x80070426
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-JJ8RM-X6KKR-KXR8V
Windows Product Key Hash: azbCweg8ltP7hkUDcg7TgARBGp4=
Windows Product ID: 89578-OEM-7248842-13519
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {00CE3E03-9D67-4861-8C37-2BFCEE8A409A}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6001.vistasp1_gdr.080917-1612
TTS Error: M:20090415155537977-
Validation Diagnostic:
Resolution Status: N/A

WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398

WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00CE3E03-9D67-4861-8C37-2BFCEE8A409A}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KXR8V</PKey><PID>89578-OEM-7248842-13519</PID><PIDType>8</PIDType><SID>S-1-5-21-2160607185-2234145704-1999290477</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6500 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.07    </Version><SMBIOSVersion major="2" minor="4"/><Date>20070809000000.000000+000</Date></BIOS><HWID>B2323507018400FE</HWID><UserLCID>0425</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>FLE Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65494</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: U1BMRwEAAAAAAQAABAAAAI8eAAAAAAAAYWECAARgtZbX45Rwyb3JAdArSr9MLECc5R83cvYPeMxOhnKNOdwqaRgZ/bh4SAjAq6Tkr5ZCsgpQxIfGZN4BFBzlbKaVHBjD6SE/4CKjeOtIkL/6H9WY8HC1PsaSRvbA27OKLWTN3/xFyngmD3afWQd5BWut+vD3FqOkH5qwY3ocJhXL4B/SulRPmkRSV6oPP9KSju/t9vu9LXUgneZO8JuQnPomGb9VupAJaZo25SIJxGN5hPlYXq2AFDshBm86M5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

Licensing Data-->
Software Licensing service is not running.

HWID Data-->
HWID Hash Current: SAAAAAMABwABAAEAAgACAAAABQABAAEAJJRAlMwiHTWpv6SoomIgvoAEiMzyLOJLVE6G743v8vTqWoYo79/0/EQurFYy/Xiq

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name    OEMID Value    OEMTableID Value
APIC            HP                APIC
FACP            NVIDIA        MCP65-E
SRAT            AMD           HAMMER
HPET            PTLTD         HPETTBL
BOOT            HP        $SBFTBL$
MCFG            HP            MCFG
WDAT            PTLTD         WDATTBL
SSDT            PTLTD         POWERNOW
SLIC            HPQOEM        SLIC-MPC

Wednesday, April 15, 2009 5:53 PM

Answers

0

Sign in to vote
Hello lauritsas,

The core of your issue centers on the line in your Diagnostic Report that reads:

File Scan Data-->
File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6001.18000]

This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

First try repairing Windows using System Restore:

1)    Reboot Vista into Safe Mode

2)    Go to Control Panel

3)    On the left hand side of the Control Panel window, Click on "Classic View"

4)    Double-click "Backup and Restore Center"

5)    On the left hand side of the window, click "Repair Windows using system restore"

6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

7)    Click the "Next" button.

8)    Reboot back into Normal mode

9)    Vista should no longer be in Reduced Functionality mode

If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

1)    Login to Vista in Normal Mode (not safe mode)

2)    Launch a internet browser (in your case mozilla)

3)    Type: %windir%\system32\ in the browser's address field

4)    Scroll down till you find the file cmd.exe

5)    Right-click the file and select 'Run as Administrator'

6)    In the CMD window, type: sfc /scannow

7)    Reboot twice and see if that resolves the issue.

If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.

Thank you,
Darin MS
Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful. This will help us showcase the threads that best help our customers.
- Marked as answer by Darin Smith MS Wednesday, April 15, 2009 10:01 PM
Wednesday, April 15, 2009 10:01 PM

Answered by:

Vista don't start . "An unauthorized change was made to windows"

Question

Answers