Answered by:
Activex not working for Office Validation
Question
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I have a computer on my domain that won't download new office updates. It only broke recently.
The following updates were not installed:
Security Update for Microsoft Office 2003 (KB951535)
Security Update for Microsoft Office 2007 (KB951550)
Security Update for Microsoft Office Excel 2003 (KB958436)
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB958620)
Security Update for Microsoft Office Word 2003 (KB956357)
Security Update for the 2007 Microsoft Office System (KB956828)
Security Update for the 2007 Microsoft Office System (KB958439)***** Office 2007 is not installed, except for the compatibility pack. *****
I do not know why it is tryying to download updates for 2007 when I dont have it installed.
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Computer info:
Windows XP SP3
Office 2003 Professional
Both are genuine.
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When i go here: http://www.microsoft.com/genuine, Windows will vaildate using ActiveX, but office wont load the ActiveX. I have it set up to always trust and automatically install ActiveX componets signed by microsoft, so I avoid that damn toolbar popup.
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The legitcheck.hta file gives this info:
Validation Incomplete
Validation Not Completed: ActiveX Error
There are several reasons why validation may not have succeeded.
The Microsoft Genuine Advantage Tool requires the user account to have administrative privileges on the computer.
The Microsoft Genuine Advantage Tool requires access and is unable to communicate with the Microsoft validation servers. Please click here to learn more about troubleshooting your antivirus, antispyware, Internet Explorer and firewall settings.
Error Code: [0x80080296]
I am running under an admin account.
I have no firewall, no antivirus, and no antispyware on this machine as it is a workstation in an office.
trying to diagnose it give me this:
Microsoft Genuine Advantage Diagnostic ResultsPassed Active scripting allowed Passed Display images enabled Passed Computer time and date correct Passed Cookies enabled Passed ActiveX enabled Passed Windows validation ActiveX loaded Failed Office validation ActiveX loaded Passed Validation Self-help ActiveX loaded
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Diagnostic Report (1.7.0110.1):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: N/A
Cached Validation Code: N/A
Windows Product Key: *****-*****-BXRB8-M9PB2-4J8BJ
Windows Product Key Hash: TGdiH6fLSeQHc6/VfOCfuBybKHI=
Windows Product ID: 55274-770-2821796-22675
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010100.3.0.pro
ID: {FC9C1A76-0CDE-44D6-A464-8BFDC3AA62C7}(3)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.8.31.9
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A
Version: N/AWGA Notifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.8.31.9
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
WGATray.exe Signed By: Microsoft
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 100 Genuine
Microsoft Office Professional Edition 2003 - 100 Genuine
OGA Version: N/A, 0x80070714
Signed By: N/A, hr = 0x80070005
Office Diagnostics: 025D1FF3-171-1_3E121E02-115-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007eBrowser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FC9C1A76-0CDE-44D6-A464-8BFDC3AA62C7}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4J8BJ</PKey><PID>55274-770-2821796-22675</PID><PIDType>5</PIDType><SID>S-1-5-21-796845957-854245398-725345543</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D845EBG2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>PT84520A.86A.0011.P06.0209201643</Version><SMBIOSVersion major="2" minor="3"/><Date>20020920000000.000000+000</Date></BIOS><HWID>7A8C3F8F0184206E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>A6AD692996185D4</Val><Hash>A9jfLW1Glk8oqXZ2C7NReUpC6c0=</Hash><Pid>70145-746-1540056-57275</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults>Licensing Data-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 1A5F4:GENUINE C&C INC
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/A
- Changed type Stephen Holm Monday, December 29, 2008 11:24 PM
Tuesday, December 16, 2008 11:42 PM
Answers
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Morlok,
Curious I noticed the version of Office submitted is a retail version verses a volume licensing key (VLK). Are all of your systems running retail versions which are ridding on the domain? Usually VLKs are used for large numbers of computers. The problem seems to be with the Active X Controls. Below I have provided steps for you to follow to attempt resolving this issue.
Step 1: OGA Manual ActiveX Installation
Click the Start button, then Click Run
Type: iexplore http://go.microsoft.com/fwlink/?LinkID=58813 then Click OK
You will be prompted to download “OGAControl.cab”
Choose Open
Once this completes, a window will open showing two files. “OGACheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.
Click the Start button, then Click Run
Once this completes, a window will open showing two files, OGACheckControl.dll and OGAControl.inf. Leave this window open for now.
Click the Start button, then click “Run”
Type: system32, then Click OK
(If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)
Drag the “OGACheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)
Click the Start button, then Click Run
Type “regsvr32 OGACheckControl.dll”, and then click ‘OK’.
You should see a dialog saying “DllRegisterServer in OGACheckControl.dll succeeded.”
After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:
http://www.microsoft.com/genuine
Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?
Should you have additional problems please review the Knowledge Base (KB) articles.
KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product
http://support.microsoft.com/kb/903275/en-us
KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product (Method 2)
http://support.microsoft.com/kb/919895.
Restart the computer and contact the Microsoft Activation Center to re-activate Office should there be problems should you need assistance. The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time.
Thank you for visiting the OGA program forum.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, December 29, 2008 11:24 PM
Monday, December 29, 2008 11:20 PM
All replies
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oh, and in case i forgot to mention, the 7 downloads that always fail, are all office downloads, and were automatically downloaded to the computer using automatic updates.
they are the following:
Microsoft Office 2003
Security Update for Microsoft Office 2003 (KB951535)
Security Update for Microsoft Office Excel 2003 (KB958436)
Update for Microsoft Office Outlook 2003 Junk Email Filter (KB958620)
Security Update for Microsoft Office Word 2003 (KB956357)
Microsoft Office 2007
Security Update for Microsoft Office 2007 (KB951550)
Security Update for the 2007 Microsoft Office System (KB956828)
Security Update for the 2007 Microsoft Office System (KB958439)
The funny thing is that i dont have 2007 installed on this computer, except for that compatibility update, so that might explain it.
all 7 give the same Error Code: 0x80070005
here is the latest excerpt from my Windowsupdate.log:
Dont worry about the D:/Windows/... The D:/ drive is the correct drive.
2008-12-16 18:54:11:801 1608 bb8 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0800) =========== 2008-12-16 18:54:11:801 1608 bb8 Misc = Process: D:\Program Files\Internet Explorer\iexplore.exe 2008-12-16 18:54:11:801 1608 bb8 Misc = Module: D:\WINDOWS\system32\wuapi.dll 2008-12-16 18:54:11:801 1608 bb8 COMAPI ----------- COMAPI: IUpdateServiceManager::AddService ----------- 2008-12-16 18:54:11:801 1608 bb8 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d} 2008-12-16 18:54:11:801 1608 bb8 COMAPI - AuthorizationCabPath = D:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab 2008-12-16 18:54:11:817 1064 da0 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab: 2008-12-16 18:54:11:817 1064 da0 Misc Microsoft signed: Yes 2008-12-16 18:54:11:832 2232 8f0 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0800) =========== 2008-12-16 18:54:11:832 2232 8f0 Misc = Process: D:\WINDOWS\system32\wuauclt.exe 2008-12-16 18:54:11:832 2232 8f0 Misc = Module: D:\WINDOWS\system32\wuaueng.dll 2008-12-16 18:54:11:832 2232 8f0 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-12-16 18:54:11:848 1608 bb8 COMAPI - Added service, URL = http://update.microsoft.com/microsoftupdate/ 2008-12-16 18:54:11:848 1608 bb8 COMAPI ----------- COMAPI: IUpdateServiceManager::RegisterServiceWithAU ----------- 2008-12-16 18:54:11:848 1608 bb8 COMAPI - ServiceId = {7971f918-a847-4430-9279-4a52d1efe18d} 2008-12-16 18:54:11:879 1608 bb8 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0800) =========== 2008-12-16 18:54:11:879 1608 bb8 Misc = Process: D:\Program Files\Internet Explorer\iexplore.exe 2008-12-16 18:54:11:879 1608 bb8 Misc = Module: D:\WINDOWS\system32\muweb.dll 2008-12-16 18:54:11:879 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab: 2008-12-16 18:54:11:895 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:12:051 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab: 2008-12-16 18:54:12:051 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:12:067 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab: 2008-12-16 18:54:12:067 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:12:098 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab: 2008-12-16 18:54:12:114 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:285 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab: 2008-12-16 18:54:15:285 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:301 1608 bb8 Setup *********** Setup: Checking whether self-update is required *********** 2008-12-16 18:54:15:301 1608 bb8 Setup * Inf file: D:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf 2008-12-16 18:54:15:301 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuweb.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:301 1608 bb8 Setup * IsUpdateRequired = No 2008-12-16 18:54:15:301 1608 bb8 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0800) =========== 2008-12-16 18:54:15:301 1608 bb8 Misc = Process: D:\Program Files\Internet Explorer\iexplore.exe 2008-12-16 18:54:15:301 1608 bb8 Misc = Module: D:\WINDOWS\system32\wuweb.dll 2008-12-16 18:54:15:301 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab: 2008-12-16 18:54:15:317 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:426 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab: 2008-12-16 18:54:15:442 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:442 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab: 2008-12-16 18:54:15:457 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:723 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab: 2008-12-16 18:54:15:723 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:738 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab: 2008-12-16 18:54:15:738 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:895 1608 bb8 Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab: 2008-12-16 18:54:15:895 1608 bb8 Misc Microsoft signed: Yes 2008-12-16 18:54:15:895 1608 bb8 Setup *********** Setup: Checking whether self-update is required *********** 2008-12-16 18:54:15:895 1608 bb8 Setup * Inf file: D:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup Update NOT required for D:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required version = 7.2.6001.788 2008-12-16 18:54:15:910 1608 bb8 Setup * IsUpdateRequired = No 2008-12-16 18:54:21:004 1608 bb8 COMAPI ------------- 2008-12-16 18:54:21:004 1608 bb8 COMAPI -- START -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:54:21:004 1608 bb8 COMAPI --------- 2008-12-16 18:54:21:020 1608 bb8 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:54:21:020 1064 cdc Agent ************* 2008-12-16 18:54:21:020 1064 cdc Agent ** START ** Agent: Finding updates [CallerId = MicrosoftUpdate] 2008-12-16 18:54:21:020 1064 cdc Agent ********* 2008-12-16 18:54:21:020 1064 cdc Agent * Online = Yes; Ignore download priority = No 2008-12-16 18:54:21:035 1064 cdc Agent * Criteria = "IsInstalled=0 and IsHidden=0" 2008-12-16 18:54:21:035 1064 cdc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-12-16 18:54:21:035 1064 cdc Agent * Search Scope = {Machine} 2008-12-16 18:54:21:051 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab: 2008-12-16 18:54:21:051 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:21:098 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab: 2008-12-16 18:54:21:098 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:21:113 1064 cdc Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://update.microsoft.com/v8/microsoftupdate/redir/MUAuth.cab 2008-12-16 18:54:21:113 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab: 2008-12-16 18:54:21:129 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:21:410 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab: 2008-12-16 18:54:21:426 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:21:426 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\AuthCabs\authcab.cab: 2008-12-16 18:54:21:441 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:21:441 2232 8f0 DtaStor Update service properties: service registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-12-16 18:54:36:191 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab: 2008-12-16 18:54:36:207 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:36:254 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab: 2008-12-16 18:54:36:269 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:54:36:285 1064 cdc PT +++++++++++ PT: Synchronizing server updates +++++++++++ 2008-12-16 18:54:36:285 1064 cdc PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx 2008-12-16 18:57:15:642 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab: 2008-12-16 18:57:15:673 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:57:15:782 1064 cdc Misc Validating signature for D:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv3muredir.cab: 2008-12-16 18:57:15:814 1064 cdc Misc Microsoft signed: Yes 2008-12-16 18:57:15:829 1064 cdc PT +++++++++++ PT: Synchronizing extended update info +++++++++++ 2008-12-16 18:57:15:829 1064 cdc PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://update.microsoft.com/v6/ClientWebService/client.asmx 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {CA67A850-6126-4597-B94B-C17DB71506AC}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {94D1CE7E-B5B0-49AB-A127-BD7E684AF2D4}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent Update {D2DE7330-D49E-4B50-8311-0BAA1D83B8F9}.101 is pruned out due to potential supersedence 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {F41A20CF-18D5-454F-B0DE-85928536541E}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {A375524D-14B8-4BB8-9EE8-A32DBE36B00D}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {B8BED4B1-922A-4AFC-A072-E6E3BE492A21}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {19EBF906-DF85-4DDA-8818-E25B53AF20C0}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent * Added update {AE8DAFF6-1ADC-4E55-A0C1-3E2E0B0C0058}.100 to search result 2008-12-16 18:58:25:578 1064 cdc Agent * Found 7 updates and 45 categories in search; evaluated appl. rules of 706 out of 1265 deployed entities 2008-12-16 18:58:26:219 1064 cdc Agent ********* 2008-12-16 18:58:26:219 1064 cdc Agent ** END ** Agent: Finding updates [CallerId = MicrosoftUpdate] 2008-12-16 18:58:26:219 1064 cdc Agent ************* 2008-12-16 18:58:26:250 1608 6f4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:58:26:344 1608 6f4 COMAPI - Updates found = 7 2008-12-16 18:58:26:344 1608 6f4 COMAPI --------- 2008-12-16 18:58:26:344 1608 6f4 COMAPI -- END -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:58:26:344 1608 6f4 COMAPI ------------- 2008-12-16 18:58:26:360 1608 bb8 COMAPI ------------- 2008-12-16 18:58:26:360 1608 bb8 COMAPI -- START -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:58:26:360 1608 bb8 COMAPI --------- 2008-12-16 18:58:26:375 1064 cdc Agent ************* 2008-12-16 18:58:26:375 1064 cdc Agent ** START ** Agent: Finding updates [CallerId = MicrosoftUpdate] 2008-12-16 18:58:26:375 1064 cdc Agent ********* 2008-12-16 18:58:26:375 1064 cdc Agent * Online = No; Ignore download priority = No 2008-12-16 18:58:26:375 1064 cdc Agent * Criteria = "IsInstalled = 0 and IsHidden = 1" 2008-12-16 18:58:26:375 1064 cdc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-12-16 18:58:26:375 1064 cdc Agent * Search Scope = {Machine} 2008-12-16 18:58:26:391 1608 bb8 COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:58:29:375 1064 cdc Agent * Added update {F1B1A591-BB75-4B1C-9FBD-03EEDB00CC9D}.103 to search result 2008-12-16 18:58:29:375 1064 cdc Agent * Found 1 updates and 45 categories in search; evaluated appl. rules of 116 out of 1265 deployed entities 2008-12-16 18:58:29:375 1064 cdc Agent ********* 2008-12-16 18:58:29:375 1064 cdc Agent ** END ** Agent: Finding updates [CallerId = MicrosoftUpdate] 2008-12-16 18:58:29:375 1064 cdc Agent ************* 2008-12-16 18:58:29:422 1608 6f4 COMAPI >>-- RESUMED -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:58:29:422 1608 6f4 COMAPI - Updates found = 1 2008-12-16 18:58:29:422 1608 6f4 COMAPI --------- 2008-12-16 18:58:29:422 1608 6f4 COMAPI -- END -- COMAPI: Search [ClientId = MicrosoftUpdate] 2008-12-16 18:58:29:422 1608 6f4 COMAPI ------------- 2008-12-16 18:58:31:250 1064 cdc Report REPORT EVENT: {0C9ED9C5-D277-47B0-AB99-FCB2BE633FD4} 2008-12-16 18:58:26:219-0800 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 MicrosoftUpdate Success Software Synchronization Windows Update Client successfully detected 7 updates. 2008-12-16 18:58:44:719 1608 bb8 COMAPI ------------- 2008-12-16 18:58:44:719 1608 bb8 COMAPI -- START -- COMAPI: Install [ClientId = MicrosoftUpdate] 2008-12-16 18:58:44:719 1608 bb8 COMAPI --------- 2008-12-16 18:58:44:719 1608 bb8 COMAPI - Allow source prompts: Yes; Forced: No; Force quiet: No 2008-12-16 18:58:44:719 1608 bb8 COMAPI - Updates in request: 7 2008-12-16 18:58:44:719 1608 bb8 COMAPI - ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-12-16 18:58:44:734 1608 bb8 COMAPI - Updates to install = 7 2008-12-16 18:58:44:734 1608 bb8 COMAPI <<-- SUBMITTED -- COMAPI: Install [ClientId = MicrosoftUpdate] 2008-12-16 18:58:44:734 1064 43c Agent ************* 2008-12-16 18:58:44:734 1064 43c Agent ** START ** Agent: Installing updates [CallerId = MicrosoftUpdate] 2008-12-16 18:58:44:734 1064 43c Agent ********* 2008-12-16 18:58:44:734 1064 43c Agent * Updates to install = 7 2008-12-16 18:58:44:750 1064 43c Agent * Title = Security Update for Microsoft Office 2003 (KB951535) 2008-12-16 18:58:44:750 1064 43c Agent * UpdateId = {CA67A850-6126-4597-B94B-C17DB71506AC}.100 2008-12-16 18:58:44:750 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:750 1064 43c Agent * {C36CBA7E-1265-47CF-8DA2-AD0F8A486080}.100 2008-12-16 18:58:44:766 1064 43c Agent * Title = Security Update for Microsoft Office 2007 (KB951550) 2008-12-16 18:58:44:781 1064 43c Agent * UpdateId = {94D1CE7E-B5B0-49AB-A127-BD7E684AF2D4}.100 2008-12-16 18:58:44:781 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:781 1064 43c Agent * {17A58D80-11D0-4D6E-9215-12E633AEEC23}.100 2008-12-16 18:58:44:781 1064 43c Agent * Title = Security Update for Microsoft Office Excel 2003 (KB958436) 2008-12-16 18:58:44:781 1064 43c Agent * UpdateId = {F41A20CF-18D5-454F-B0DE-85928536541E}.100 2008-12-16 18:58:44:781 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:781 1064 43c Agent * {3FC0F70C-5FA3-4A93-B1DC-394916AEF0CD}.100 2008-12-16 18:58:44:781 1064 43c Agent * Title = Update for Microsoft Office Outlook 2003 Junk Email Filter (KB958620) 2008-12-16 18:58:44:781 1064 43c Agent * UpdateId = {A375524D-14B8-4BB8-9EE8-A32DBE36B00D}.100 2008-12-16 18:58:44:781 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:781 1064 43c Agent * {5FE2DDDB-CB81-4F72-940A-A261E0E0C84F}.100 2008-12-16 18:58:44:781 1064 43c Agent * Title = Security Update for Microsoft Office Word 2003 (KB956357) 2008-12-16 18:58:44:781 1064 43c Agent * UpdateId = {B8BED4B1-922A-4AFC-A072-E6E3BE492A21}.100 2008-12-16 18:58:44:781 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:781 1064 43c Agent * {32E4DD06-3CC6-4491-8EBA-CB565635760F}.100 2008-12-16 18:58:44:781 1064 43c Agent * Title = Security Update for the 2007 Microsoft Office System (KB956828) 2008-12-16 18:58:44:781 1064 43c Agent * UpdateId = {19EBF906-DF85-4DDA-8818-E25B53AF20C0}.100 2008-12-16 18:58:44:781 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:781 1064 43c Agent * {F591538A-2C8F-4DC4-8B17-8B07C9A851CA}.100 2008-12-16 18:58:44:781 1064 43c Agent * Title = Security Update for the 2007 Microsoft Office System (KB958439) 2008-12-16 18:58:44:781 1064 43c Agent * UpdateId = {AE8DAFF6-1ADC-4E55-A0C1-3E2E0B0C0058}.100 2008-12-16 18:58:44:781 1064 43c Agent * Bundles 1 updates: 2008-12-16 18:58:44:781 1064 43c Agent * {9A65ECE6-F529-4EC7-928F-89FFBE56A9BA}.100 2008-12-16 18:59:24:437 1064 43c Handler Attempting to create remote handler process as NWRAIL\tech in session 0 2008-12-16 18:59:24:749 1064 43c DnldMgr Preparing update for install, updateId = {C36CBA7E-1265-47CF-8DA2-AD0F8A486080}.100. 2008-12-16 18:59:24:765 3252 ba0 Misc =========== Logging initialized (build: 7.2.6001.788, tz: -0800) =========== 2008-12-16 18:59:24:765 3252 ba0 Misc = Process: D:\WINDOWS\system32\wuauclt.exe 2008-12-16 18:59:24:765 3252 ba0 Misc = Module: D:\WINDOWS\system32\wuaueng.dll 2008-12-16 18:59:24:765 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:24:765 3252 ba0 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:24:765 3252 ba0 Handler ::::::::: 2008-12-16 18:59:24:765 3252 ba0 Handler : Updates to install = 1 2008-12-16 18:59:24:765 3252 ba0 Handler Extracting MSP file stored in CAB MSXML5.CAB 2008-12-16 18:59:24:765 3252 ba0 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\0be534aa916890421fc70b13306a2ae5\img. Error=5 2008-12-16 18:59:24:968 3252 ba0 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:24:968 3252 ba0 Handler ::::::::: 2008-12-16 18:59:24:968 3252 ba0 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:24:984 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:296 1064 43c DnldMgr Preparing update for install, updateId = {17A58D80-11D0-4D6E-9215-12E633AEEC23}.100. 2008-12-16 18:59:25:312 3252 bd8 Handler ::::::::::::: 2008-12-16 18:59:25:312 3252 bd8 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:25:312 3252 bd8 Handler ::::::::: 2008-12-16 18:59:25:312 3252 bd8 Handler : Updates to install = 1 2008-12-16 18:59:25:312 3252 bd8 Handler Extracting MSP file stored in CAB msxml5.cab 2008-12-16 18:59:25:328 3252 bd8 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\82776e4786c59f2ac85a0e40ed106a6c\img. Error=5 2008-12-16 18:59:25:328 3252 bd8 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:25:328 3252 bd8 Handler ::::::::: 2008-12-16 18:59:25:328 3252 bd8 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:25:328 3252 bd8 Handler ::::::::::::: 2008-12-16 18:59:25:328 1064 43c DnldMgr Preparing update for install, updateId = {3FC0F70C-5FA3-4A93-B1DC-394916AEF0CD}.100. 2008-12-16 18:59:25:343 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:343 3252 ba0 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:25:343 3252 ba0 Handler ::::::::: 2008-12-16 18:59:25:343 3252 ba0 Handler : Updates to install = 1 2008-12-16 18:59:25:359 3252 ba0 Handler Extracting MSP file stored in CAB EXCEL.CAB 2008-12-16 18:59:25:359 3252 ba0 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\660d00debb801796749ff8583a5c9060\img. Error=5 2008-12-16 18:59:25:359 3252 ba0 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:25:359 3252 ba0 Handler ::::::::: 2008-12-16 18:59:25:359 3252 ba0 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:25:359 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:359 1064 43c DnldMgr Preparing update for install, updateId = {5FE2DDDB-CB81-4F72-940A-A261E0E0C84F}.100. 2008-12-16 18:59:25:374 3252 bd8 Handler ::::::::::::: 2008-12-16 18:59:25:374 3252 bd8 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:25:374 3252 bd8 Handler ::::::::: 2008-12-16 18:59:25:374 3252 bd8 Handler : Updates to install = 1 2008-12-16 18:59:25:374 3252 bd8 Handler Extracting MSP file stored in CAB OUTLFLTR.CAB 2008-12-16 18:59:25:374 3252 bd8 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\3e844bb502c16cd06f69ebd9da837f98\img. Error=5 2008-12-16 18:59:25:390 3252 bd8 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:25:390 3252 bd8 Handler ::::::::: 2008-12-16 18:59:25:390 3252 bd8 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:25:390 3252 bd8 Handler ::::::::::::: 2008-12-16 18:59:25:390 1064 43c DnldMgr Preparing update for install, updateId = {32E4DD06-3CC6-4491-8EBA-CB565635760F}.100. 2008-12-16 18:59:25:406 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:406 3252 ba0 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:25:406 3252 ba0 Handler ::::::::: 2008-12-16 18:59:25:406 3252 ba0 Handler : Updates to install = 1 2008-12-16 18:59:25:406 3252 ba0 Handler Extracting MSP file stored in CAB WINWORD.CAB 2008-12-16 18:59:25:406 3252 ba0 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\d739eb2338c8905a669532302290696f\img. Error=5 2008-12-16 18:59:25:406 3252 ba0 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:25:406 3252 ba0 Handler ::::::::: 2008-12-16 18:59:25:406 3252 ba0 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:25:406 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:437 1064 43c DnldMgr Preparing update for install, updateId = {F591538A-2C8F-4DC4-8B17-8B07C9A851CA}.100. 2008-12-16 18:59:25:437 3252 bd8 Handler ::::::::::::: 2008-12-16 18:59:25:437 3252 bd8 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:25:437 3252 bd8 Handler ::::::::: 2008-12-16 18:59:25:437 3252 bd8 Handler : Updates to install = 1 2008-12-16 18:59:25:437 3252 bd8 Handler Extracting MSP file stored in CAB wordconv.cab 2008-12-16 18:59:25:437 3252 bd8 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\7b81be2cb5bdc959eb17423f13bb15e6\img. Error=5 2008-12-16 18:59:25:437 3252 bd8 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:25:437 3252 bd8 Handler ::::::::: 2008-12-16 18:59:25:437 3252 bd8 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:25:437 3252 bd8 Handler ::::::::::::: 2008-12-16 18:59:25:453 1064 43c DnldMgr Preparing update for install, updateId = {9A65ECE6-F529-4EC7-928F-89FFBE56A9BA}.100. 2008-12-16 18:59:25:468 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:468 3252 ba0 Handler :: START :: Handler: MSI Install 2008-12-16 18:59:25:468 3252 ba0 Handler ::::::::: 2008-12-16 18:59:25:468 3252 ba0 Handler : Updates to install = 1 2008-12-16 18:59:25:468 3252 ba0 Handler Extracting MSP file stored in CAB xlconv.cab 2008-12-16 18:59:25:468 3252 ba0 Handler FATAL: Unable to create MSP image path D:\WINDOWS\SoftwareDistribution\Download\32c9cd68d55dc3e81f9d6b8c74f638c2\img. Error=5 2008-12-16 18:59:25:468 3252 ba0 Handler : WARNING: Operation failed at update 0, Exit code = 0x80070005 2008-12-16 18:59:25:468 3252 ba0 Handler ::::::::: 2008-12-16 18:59:25:468 3252 ba0 Handler :: END :: Handler: MSI Install 2008-12-16 18:59:25:468 3252 ba0 Handler ::::::::::::: 2008-12-16 18:59:25:484 1064 150 AU Triggering Offline detection (non-interactive) 2008-12-16 18:59:25:484 1064 150 AU ############# 2008-12-16 18:59:25:484 1064 150 AU ## START ## AU: Search for updates 2008-12-16 18:59:25:484 1064 150 AU ######### 2008-12-16 18:59:25:484 1064 150 AU <<## SUBMITTED ## AU: Search for updates [CallId = {B665AE9B-819B-40F2-9C9F-924E0FC72700}] 2008-12-16 18:59:25:484 1064 43c Agent ********* 2008-12-16 18:59:25:484 1064 43c Agent ** END ** Agent: Installing updates [CallerId = MicrosoftUpdate] 2008-12-16 18:59:25:484 1608 fa4 COMAPI >>-- RESUMED -- COMAPI: Install [ClientId = MicrosoftUpdate] 2008-12-16 18:59:25:484 1608 fa4 COMAPI - Install call complete (succeeded = 0, succeeded with errors = 0, failed = 7, unaccounted = 0) 2008-12-16 18:59:25:484 1608 fa4 COMAPI - Reboot required = No 2008-12-16 18:59:25:484 1608 fa4 COMAPI - WARNING: Exit code = 0x00000000; Call error code = 0x80240022 2008-12-16 18:59:25:484 1608 fa4 COMAPI --------- 2008-12-16 18:59:25:484 1608 fa4 COMAPI -- END -- COMAPI: Install [ClientId = MicrosoftUpdate] 2008-12-16 18:59:25:484 1608 fa4 COMAPI ------------- 2008-12-16 18:59:25:484 1064 43c Agent ************* 2008-12-16 18:59:25:499 1064 cdc Agent ************* 2008-12-16 18:59:25:499 1064 cdc Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates] 2008-12-16 18:59:25:499 1064 cdc Agent ********* 2008-12-16 18:59:25:499 1064 cdc Agent * Online = No; Ignore download priority = No 2008-12-16 18:59:25:499 1064 cdc Agent * Criteria = "IsHidden=0 and IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and IsAssigned=1 or IsHidden=0 and IsInstalled=1 and DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and IsAssigned=1 and RebootRequired=1" 2008-12-16 18:59:25:499 1064 cdc Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} 2008-12-16 18:59:25:499 1064 cdc Agent * Search Scope = {Machine} Wednesday, December 17, 2008 3:11 AM -
I found the manual update files for my updates.
office2003-KB958436-FullFile-ENU.exe - "update successful"
office2003-KB958620-FullFile-ENU.exe - "update successful"
office2003-KB956357-FullFile-ENU.exe - "update successful"
office2007-kb958439-fullfile-x86-glb.exe - "installation complete"
office2007-kb956828-fullfile-x86-glb.exe - "installation complete"
While running the manual update files fixed the problem for the previous updates, it didnt fix the systemic problem.
The remaining 2 updates still fail with microsoft update.
I have downloaded the manual updates for them, and I can install them, but i'm hoping that there is a systemic fix, so that I can install them using Microsoft Update, instead of manually every time there is a new update.
Here are the files i havent installed yet (and would prefer a different fix):
office2003-KB951535-FullFile-ENU.exe
office2007-kb951550-fullfile-x86-glb.exe
I'll check back on this thread later to see if anybody has any ideas on how to fix the root problem of my ActiveX office update not working.
Things i have tried:
Deleting the office update file out of D:\WINDOWS\Downloaded Program Files (it said it was damaged)
Deleting the OGAcheckcontrol.dll file
Used the detect and repair tool in Office 2003
I do not have OGAaddin.dll, and i think that might be an issue.
Cleared temp internet files and history, etc.
Install Windows Script 5.6 ........see below...
Things i have not tried yet:
Deleting authzax.dll
Deleting muweb.dll
After I installed windows script 5.6, I got a new update: "Update for Windows XP (KB951978)" which also failed: Error Code: 0x80070005
I downloaded the manual file, WindowsXP-KB951978-x86-ENU.exe
it also failed, and said "Access is denied".
*sigh* That's enough problems for the night. I'm going home.Wednesday, December 17, 2008 4:59 AM -
*bump*anyone?no answers?sigh...Monday, December 29, 2008 10:33 PM
-
Morlok,
Curious I noticed the version of Office submitted is a retail version verses a volume licensing key (VLK). Are all of your systems running retail versions which are ridding on the domain? Usually VLKs are used for large numbers of computers. The problem seems to be with the Active X Controls. Below I have provided steps for you to follow to attempt resolving this issue.
Step 1: OGA Manual ActiveX Installation
Click the Start button, then Click Run
Type: iexplore http://go.microsoft.com/fwlink/?LinkID=58813 then Click OK
You will be prompted to download “OGAControl.cab”
Choose Open
Once this completes, a window will open showing two files. “OGACheckControl.dll” and “LegitCheckControl.inf” Leave this window open for now.
Click the Start button, then Click Run
Once this completes, a window will open showing two files, OGACheckControl.dll and OGAControl.inf. Leave this window open for now.
Click the Start button, then click “Run”
Type: system32, then Click OK
(If you are running Windows XP, you may need to click Show Files to allow access to this system directory.)
Drag the “OGACheckControl.dll” file from the window that was open into the “system32” directory folder. If you are prompted to overwrite a file, choose Yes, to overwrite any existing file. (If you are running Vista, you may be prompted to provide administrator permission to complete the action. If so, Press Continue, and allow it.)
Click the Start button, then Click Run
Type “regsvr32 OGACheckControl.dll”, and then click ‘OK’.
You should see a dialog saying “DllRegisterServer in OGACheckControl.dll succeeded.”
After you finish the above steps please restart the computer and try to validate Windows XP again. Here is the link:
http://www.microsoft.com/genuine
Please locate the “Validate Windows” button in the upper right hand corner. Double click on the button and follow the guidance. Were you able to pass Windows Validation successfully?
Should you have additional problems please review the Knowledge Base (KB) articles.
KB903275 - How to troubleshoot problems that you may experience when you try to activate an Office product
http://support.microsoft.com/kb/903275/en-us
KB919895 - How to troubleshoot problems that you may experience when you try to activate a 2007 Office product (Method 2)
http://support.microsoft.com/kb/919895.
Restart the computer and contact the Microsoft Activation Center to re-activate Office should there be problems should you need assistance. The Office Activation Center can be reached at (888) 652-2342 from 8:00 AM to 10:00 PM Pacific Time.
Thank you for visiting the OGA program forum.
Stephen Holm, MS
WGA Forum Manager
Stephen Holm- Marked as answer by Stephen Holm Monday, December 29, 2008 11:24 PM
Monday, December 29, 2008 11:20 PM
