Unable to 'Download Template for Import' through Outlook client with Outlook 2010 for MS CRM 2011 RRS feed

  • Question

  • When I click select the "Download Template for Import" option on the Import Data ribbon tool within Outlook 2010 nothing happens i.e. no download begins. It supposed to open an IE prompt asking me to Save or Cancel the download.

    This works fine in the same instance when accessed through IE.

    And also, when I configure other organization in the same Outlook Client, it works totally fine. So I believe there is no issue with the outlook client. Is there any System Setting in the org I should take care of? 

    I've searched for the issue and possible solutions but can't find anything. Please help me with this.


    Tuesday, April 7, 2015 10:19 AM

All replies

  • I seen this before in different scenarios.

    Did you check that the CRM url is a trusted website in your Internet Explorer?

    Its allmost allways the problem.

    Rune Daub Senior Consultant - Dynateam CRM http://www.dynateam.dk

    • Proposed as answer by RuneDaub Tuesday, April 7, 2015 1:38 PM
    Tuesday, April 7, 2015 1:38 PM
  • Thank you for the reply.

    Yes I checked in my Internet Explorer and CRM Url is in Trusted Websites. But still not working.

    Please let me know if I could try any other things. 

    Thursday, April 9, 2015 1:13 PM