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CRM 4 - Error installing Update Rollup 1 RRS feed

  • Question

  • CRM 4.0 installation Windows 2003R2 - Remote SQL server

    08:12:18|   Info| === Managed setup logging started: 16.12.2008 08:12:18 ===
    08:12:18|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    08:12:18|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    08:12:18|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize
    08:12:18|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize
    08:12:18|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run
    08:12:18|Warning| The specified /config file config.xml won't be used
    08:12:21|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run
    08:12:21|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run
    08:12:21|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    08:12:21|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled
    08:12:22|   Info| Window Left: 200
    08:12:22|   Info| Window Top: 200
    08:12:28|   Info| InstallInfo.AdminTargetFolder: 
    08:12:28|   Info| InstallInfo.AllowRun: True
    08:12:28|   Info| InstallInfo.CleanupRequired: False
    08:12:28|   Info| InstallInfo.ConfigFile: config.xml
    08:12:28|   Info| InstallInfo.CreateDatabase: True
    08:12:28|   Info| InstallInfo.CurrentFolder: c:\7677825ec474eca7a867cfc853a77c
    08:12:28|   Info| InstallInfo.InstallAlways: False
    08:12:28|   Info| InstallInfo.InstallingPackage: c:\7677825ec474eca7a867cfc853a77c\Server_i386.msp
    08:12:28|   Info| InstallInfo.InstallType: Install
    08:12:28|   Info| InstallInfo.LocalPackage: 
    08:12:28|   Info| InstallInfo.LogFile: C:\Documents and Settings\Administrator\Application Data\Microsoft\MSCRM\Logs\KB952858.log
    08:12:28|   Info| InstallInfo.PackageName: Server_i386.msp
    08:12:28|   Info| InstallInfo.RebootRequired: False
    08:12:28|   Info| InstallInfo.SharedInstall: False
    08:12:28|   Info| InstallInfo.SourceFolder: c:\7677825ec474eca7a867cfc853a77c
    08:12:28|   Info| InstallInfo.SuppressReboot: False
    08:12:28|   Info| InstallInfo.TargetFolder: C:\WINDOWS\$CrmUninstallKB952858_Server$
    08:12:28|   Info| InstallInfo.UIMode: Full
    08:12:28|   Info| InstallInfo.UserCancel: False
    08:12:28|   Info| IpcInfo.NoLock: True
    08:12:28|   Info| ProductInfo.ExistingLanguage: 1033
    08:12:28|   Info| ProductInfo.ExistingProductCode: 59e60d5c-1763-49e9-bdd7-4019be02e522
    08:12:28|   Info| ProductInfo.ExistingVersion: 4.0.7333.3
    08:12:28|   Info| ProductInfo.InstallState: Local
    08:12:28|   Info| UpdateInstallInfo.Auto: False
    08:12:28|   Info| UpdateInstallInfo.Component: Server
    08:12:28|   Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.UpdateWrapper.ServerInfo
    08:12:28|   Info| UpdateInstallInfo.DbHotfix: True
    08:12:28|   Info| UpdateInstallInfo.KBNumber: KB952858
    08:12:28|   Info| UpdateInstallInfo.PatchID: {11B94BFF-9365-4DD0-BFD8-3903B3D0B30F}
    08:12:28|   Info| UpdateInstallInfo.PublishReports: None
    08:12:28|   Info| UpdateInstallInfo.ReleaseType: Update Rollup 1
    08:12:28|   Info| UpdateInstallInfo.Revision: 1113
    08:12:28|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable
    08:12:28|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install
    08:12:28|   Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
    08:12:28|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    08:12:40|   Info| InputResult: Retry
    08:12:40|   Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
    08:12:40|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    08:14:48|   Info| InputResult: Retry
    08:14:48|   Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
    08:14:48|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    08:14:49|   Info| InputResult: Retry
    08:14:49|   Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
    08:14:49|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    08:16:40|   Info| InputResult: Cancel
    08:16:40|   Info| Could not find a part of the path 'C:\WINDOWS\$CrmUninstall\HotfixList.xml'.
    08:16:40|   Info| Could not find a part of the path 'C:\WINDOWS\$CrmUninstall\HotfixList.xml'.
    08:16:40|   Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
    08:16:40|  Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Uninstall(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBRemoveAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---, Error, RetryCancel, Option1
    08:16:42|   Info| InputResult: Cancel
    08:16:42|  Error| Configuration exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Uninstall(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBRemoveAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
    08:16:42|Verbose| Update Rollup 1 (KB952858) Was Not Completed Successfully.
    08:16:42|   Info| Microsoft Dynamics CRM Server update was not completed successfully because of the following problems:
        

    Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed.
    The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.

    08:16:43|  Error| System.Configuration.Install.InstallException ---> System.Exception: Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()
       at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Uninstall(Int32 Revision, String KBNumber)
       at Microsoft.Crm.UpdateWrapper.DBRemoveAction.Do(IDictionary parameters)
       at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       --- End of inner exception stack trace ---
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()
       at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)





    Tuesday, December 16, 2008 8:49 AM

Answers

  • Problem was running 32 bit update rollup on a 64 bit installation.

    The warning could have been more meaningfull? Wink
    Tuesday, December 16, 2008 8:57 AM

All replies

  • Problem was running 32 bit update rollup on a 64 bit installation.

    The warning could have been more meaningfull? Wink
    Tuesday, December 16, 2008 8:57 AM
  •  Thanks for the tip. I had the same issues with this problem
    Friday, February 6, 2009 10:21 PM
  • Hi

    I had same issue, and also others like "Microsoft Dynamics CRM is not found on this server" Its all solved, do as follows:

    Environment: 4 Servers Windows 2008 RS, IIS 7 Web Server Role (iis 6 bw), Application Server role, File Services (indexing services)

    Installed CRM 4 (64) Server on all, 

    Installed 2 language packs

    Applied Rollup 7 (32bit) for both LanguagePacks

    applied Rollup 11 (64) for both Languapacks

    Applied Rollup 11 (64) Server

    Then everything run smooth, no errors:)

    Next task, set up ARR for IIS7

     

    Wednesday, June 16, 2010 11:32 AM