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CRM 4 - Error installing Update Rollup 1

Question
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CRM 4.0 installation Windows 2003R2 - Remote SQL server08:12:18| Info| === Managed setup logging started: 16.12.2008 08:12:18 ===08:12:18|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize08:12:18|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Initialize08:12:18|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Initialize08:12:18|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.Initialize08:12:18|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Run08:12:18|Warning| The specified /config file config.xml won't be used08:12:21|Verbose| Method entry: Microsoft.Crm.Setup.Common.SetupBase.Run08:12:21|Verbose| Method exit: Microsoft.Crm.Setup.Common.SetupBase.Run08:12:21|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled08:12:21|Verbose| Method exit: Microsoft.Crm.UpdateWrapper.UpdateSetup.VerifyRequiredKBsAreInstalled08:12:22| Info| Window Left: 20008:12:22| Info| Window Top: 20008:12:28| Info| InstallInfo.AdminTargetFolder:08:12:28| Info| InstallInfo.AllowRun: True08:12:28| Info| InstallInfo.CleanupRequired: False08:12:28| Info| InstallInfo.ConfigFile: config.xml08:12:28| Info| InstallInfo.CreateDatabase: True08:12:28| Info| InstallInfo.CurrentFolder: c:\7677825ec474eca7a867cfc853a77c08:12:28| Info| InstallInfo.InstallAlways: False08:12:28| Info| InstallInfo.InstallingPackage: c:\7677825ec474eca7a867cfc853a77c\Server_i386.msp08:12:28| Info| InstallInfo.InstallType: Install08:12:28| Info| InstallInfo.LocalPackage:08:12:28| Info| InstallInfo.LogFile: C:\Documents and Settings\Administrator\Application Data\Microsoft\MSCRM\Logs\KB952858.log08:12:28| Info| InstallInfo.PackageName: Server_i386.msp08:12:28| Info| InstallInfo.RebootRequired: False08:12:28| Info| InstallInfo.SharedInstall: False08:12:28| Info| InstallInfo.SourceFolder: c:\7677825ec474eca7a867cfc853a77c08:12:28| Info| InstallInfo.SuppressReboot: False08:12:28| Info| InstallInfo.TargetFolder: C:\WINDOWS\$CrmUninstallKB952858_Server$08:12:28| Info| InstallInfo.UIMode: Full08:12:28| Info| InstallInfo.UserCancel: False08:12:28| Info| IpcInfo.NoLock: True08:12:28| Info| ProductInfo.ExistingLanguage: 103308:12:28| Info| ProductInfo.ExistingProductCode: 59e60d5c-1763-49e9-bdd7-4019be02e52208:12:28| Info| ProductInfo.ExistingVersion: 4.0.7333.308:12:28| Info| ProductInfo.InstallState: Local08:12:28| Info| UpdateInstallInfo.Auto: False08:12:28| Info| UpdateInstallInfo.Component: Server08:12:28| Info| UpdateInstallInfo.ComponentInfo: Microsoft.Crm.UpdateWrapper.ServerInfo08:12:28| Info| UpdateInstallInfo.DbHotfix: True08:12:28| Info| UpdateInstallInfo.KBNumber: KB95285808:12:28| Info| UpdateInstallInfo.PatchID: {11B94BFF-9365-4DD0-BFD8-3903B3D0B30F}08:12:28| Info| UpdateInstallInfo.PublishReports: None08:12:28| Info| UpdateInstallInfo.ReleaseType: Update Rollup 108:12:28| Info| UpdateInstallInfo.Revision: 111308:12:28|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.UpdateSetup.Install| System.Collections.Hashtable08:12:28|Verbose| Method entry: Microsoft.Crm.UpdateWrapper.HotfixMspInstaller.Install08:12:28| Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.08:12:28| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---, Error, RetryCancel, Option108:12:40| Info| InputResult: Retry08:12:40| Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.08:12:40| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---, Error, RetryCancel, Option108:14:48| Info| InputResult: Retry08:14:48| Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.08:14:48| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---, Error, RetryCancel, Option108:14:49| Info| InputResult: Retry08:14:49| Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.08:14:49| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBUpdateAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Install(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBUpdateAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---, Error, RetryCancel, Option108:16:40| Info| InputResult: Cancel08:16:40| Info| Could not find a part of the path 'C:\WINDOWS\$CrmUninstall\HotfixList.xml'.08:16:40| Info| Could not find a part of the path 'C:\WINDOWS\$CrmUninstall\HotfixList.xml'.08:16:40| Info| InstallerException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.08:16:40| Error| System.Exception: Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Uninstall(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBRemoveAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---, Error, RetryCancel, Option108:16:42| Info| InputResult: Cancel08:16:42| Error| Configuration exception.System.Exception: Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Uninstall(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBRemoveAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()08:16:42|Verbose| Update Rollup 1 (KB952858) Was Not Completed Successfully.08:16:42| Info| Microsoft Dynamics CRM Server update was not completed successfully because of the following problems:Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed.The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.08:16:43| Error| System.Configuration.Install.InstallException ---> System.Exception: Action Microsoft.Crm.UpdateWrapper.DBRemoveAction failed. ---> Microsoft.Crm.Setup.Common.SetupException: The following registry key cannot be opened: SOFTWARE\Microsoft\MSCRM\.at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetConfigDatabaseConnection()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.GetOrganizationIds()at Microsoft.Crm.UpdateWrapper.DBUpdateDatabaseInstaller.Uninstall(Int32 Revision, String KBNumber)at Microsoft.Crm.UpdateWrapper.DBRemoveAction.Do(IDictionary parameters)at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo)--- End of inner exception stack trace ---at Microsoft.Crm.UpdateWrapper.UpdateSetup.Install(IDictionary data)at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()--- End of inner exception stack trace ---at Microsoft.Crm.UpdateWrapper.UpdateSetup.Run()at Microsoft.Crm.UpdateWrapper.UpdateSetup.InternalMain(String[] args)Tuesday, December 16, 2008 8:49 AM
Answers
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Problem was running 32 bit update rollup on a 64 bit installation.The warning could have been more meaningfull?Tuesday, December 16, 2008 8:57 AM
All replies
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Problem was running 32 bit update rollup on a 64 bit installation.The warning could have been more meaningfull?Tuesday, December 16, 2008 8:57 AM
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Thanks for the tip. I had the same issues with this problemFriday, February 6, 2009 10:21 PM
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Hi
I had same issue, and also others like "Microsoft Dynamics CRM is not found on this server" Its all solved, do as follows:
Environment: 4 Servers Windows 2008 RS, IIS 7 Web Server Role (iis 6 bw), Application Server role, File Services (indexing services)
Installed CRM 4 (64) Server on all,
Installed 2 language packs
Applied Rollup 7 (32bit) for both LanguagePacks
applied Rollup 11 (64) for both Languapacks
Applied Rollup 11 (64) Server
Then everything run smooth, no errors:)
Next task, set up ARR for IIS7
Wednesday, June 16, 2010 11:32 AM