Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Problems installing fixit - invalid certificate RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I'm having problems installing fixit on one of my Windows 7 64-bit systems.  It works fine on another Windows 7 64-bit system.  I've tried rebooting, disabling the firewall, and downloading different fixit modules.

    The install fails with the following popup while it is "Verifying the signature of matsengine_Win7-en-us.cab.."

     

    Click here to view full size

    Any ideas?

    Thanks,

    Tim

     

     

     

    Wednesday, December 15, 2010 5:18 PM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Tim, 

        Thank you for taking an interest in Microsoft Fix it Center (Beta). Based on your issue first we need verify your matsengine certificate in your computer is exist and check expiration date.

    Could you please refer below steps and provide us the result?  

       1. Start -> Run -> type "mmc" click Ok.

       2. Menu "File" -> "Add or Remove Snap-ins" ->At list "Available snap-ins" select item "Certificates" ->click button "Add" -> Choose radio button  "Computer account" and click "Finish" -> Choose radio button "Local Computer".

       3. At list "Selected snap-ins" select item "Certificates" -> click button "Ok".

       4. In dialog "ConsoleX" -> "Root Console" -> "Certificates(local computer)" -> "Trusted Root Certification Authorities" ->select node "Certificates". 

       5.  In right view please verify certificate named "Microsoft Root Certificate Authority" is exists. 

       6. If exists check the expiration date.

     

    Looking forward to your reply. Thanks! 

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Thursday, December 16, 2010 6:15 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Thanks for your reply.

    The  Microsoft Root Certificate Authority cert doesn't expire till 2021.

    Tim

    Tim
    Thursday, December 16, 2010 2:31 PM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Tim,

          Thanks for your feedback and provide your certificates informations.  Secondly could you please check the certificate is not invalid? Please refer below steps. 

        1.  Right click "matsengine_Win7-en-us.cab" or "Mats_Run.XXX.exe" select "Properties". 

        2.  Select Tab "Digital Signatures".    

        3.  At below "Signature list" select list item "Microsoft Corporation" and click button "Details".

        4.  On new pop-up dialog click button "View Certificate ". 

        5.  Then new dialog pop-up and select tab "Certification path"

        6.  Check three certificates status is "This certificate is OK" in the tree list. 

    Thanks.

     

    Please Mark as Answered If this is helpful Or Un-Mark as Answered if it is not helpful.

    Best Regards,
    Yan Jun

    Friday, December 17, 2010 9:39 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi Yan,

    I have the same problem. I have tried all the things you have suggested and still not working.

    Friday, February 18, 2011 10:32 PM