Answered by:
Windows 7 Suddenly not genuine

Question
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My copy of windows has been working fine up until a few weeks ago when the message popped up claiming my version was not valid. I've tried a number of fixes that haven't helped such as the KB3024777 silver bullet. Below is a copy of my MGADiag any help would be appreciated.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0xc004c4a2
Windows Product Key: *****-*****-GP6G2-CGDCH-YB7JY
Windows Product Key Hash: F4EjQ+HQJUlpM3K1DucQbJixxAw=
Windows Product ID: 00359-OEM-9827603-64234
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {DEDBE58C-DF7B-46E5-AF08-08ACA3123361}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DEDBE58C-DF7B-46E5-AF08-08ACA3123361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YB7JY</PKey><PID>00359-OEM-9827603-64234</PID><PIDType>8</PIDType><SID>S-1-5-21-3993183570-745885002-1524501138</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7821</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>933E3907018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00196-276-064234-02-2057-7601.0000-1522015
Installation ID: 009815274342411252226775346693389536373791283835651350
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YB7JY
License Status: Notification
Notification Reason: 0xC004F200 (non-genuine).
Remaining Windows rearm count: 4
Trusted time: 01/06/2015 12:12:03
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C4A2
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:1:2015 11:37
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAIAAgABAAIAAQADAAAAAwABAAEAln1AJCB1dZPCGwDKGjxynlJsF/JO+6DhejkkpQ667srI9g==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
ASF! INTEL HCG
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
DMAR INTEL HSW
SSDT PmRef CpuPm
Monday, June 1, 2015 11:54 AM
Answers
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This is confusing - The Key type here is again COA_SLP, indicating that it's from a major OEM manufacturer, rather than direct from MS. As such I would have to say that this appears to me to be a counterfeit.
I would suggest that you telephone your local MS Activation Centre and ask them to check the Key - if necessary, ask to speak to a supervisor, since this is not the sort of situation normally encountered at first-level support.
You should ask them specifically about the Key - whether it's been activated more than once (and when, if so), and Whether COA_SLP Keys are now available to System Builders.
Do not let them fob you off with anything less than facts!
https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx will give you the number to ring.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, June 13, 2015 7:00 AM
- Marked as answer by Noel D PatonModerator Saturday, June 20, 2015 7:04 AM
Saturday, June 6, 2015 6:20 AMModerator
All replies
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This install is coming up as a Blocked Key, and therefore must be considered counterfeit. Where did you get the installation media from?
Please do not read this sentence. Please ignore the previous sentence.
Monday, June 1, 2015 4:19 PM -
The Product Type is showing as a COA_SLP - which is only valid on machines which were pre-installed by the manufacturer with Windows 7 - your motherboard appears to be a retail one, and cannot therefore have been pre-installed in such a manner.
Is there a COA sticker on the case?
From where did you purchase this machine or the Windows installation media?
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, June 13, 2015 6:59 AM
Monday, June 1, 2015 8:57 PMModerator -
Thanks guys for the input. The key was purchased as an OEM CD from Amazon. The computer itself is one that I've built myself about a year ago. It was working fine until this issue cropped up.Monday, June 1, 2015 10:38 PM
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OEM CD
and
The computer itself is one that I've built myself.
Please do not read this sentence. Please ignore the previous sentence.
Tuesday, June 2, 2015 2:49 PM -
Thank you Kamin for the reply, would you happen to know why the operating system was working fine for 9 months before giving this error?Tuesday, June 2, 2015 9:17 PM
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sorry not 9 months it has been working fine for over a yearTuesday, June 2, 2015 9:33 PM
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MS only block Keys when they discover abuse - this takes time if the vendor is canny enough.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Wednesday, June 3, 2015 5:08 AMModerator -
Thanks for the information guys, so that I don't get conned again could you advise if this is the correct licence I need. http://www.amazon.co.uk/gp/product/B004Q0PT3I?psc=1&redirect=true&ref_=oh_aui_detailpage_o09_s00Thursday, June 4, 2015 7:40 AM
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That should do it - I would advise that once you've swapped the Key in and activated it, you post a new MGADiag report so we can confirm it's correct.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. Thursday, June 4, 2015 2:07 PMModerator -
Noel and Kamin I would like to thank you both for your help and patience. As requested this is the new MGADiag. Decided to treat myself to a professional edition in readiness for Windows 10 :D.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BYRYR-Y8M6D-6BGBR
Windows Product Key Hash: 2kLNBVcXZjV70lpAAJGPvj2Nclg=
Windows Product ID: 00371-OEM-9322221-45417
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DEDBE58C-DF7B-46E5-AF08-08ACA3123361}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150316-1654
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Opera\launcher.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DEDBE58C-DF7B-46E5-AF08-08ACA3123361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6BGBR</PKey><PID>00371-OEM-9322221-45417</PID><PIDType>8</PIDType><SID>S-1-5-21-3993183570-745885002-1524501138</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7821</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>933E3907018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
Activation ID: da22eadd-46dc-4056-a287-f5041c852470
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00186-222-245417-02-2057-7601.0000-1562015
Installation ID: 000241389493851705919604362233562476170803830000305056
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 6BGBR
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 05/06/2015 21:43:34
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:5:2015 21:42
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OgAAAAIAAgABAAIAAQADAAAAAwABAAEAln1AJCB1dZPCGwDKGjxynlJsF/JO+6DhejkkpQ667srI9g==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
ASF! INTEL HCG
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPm
DMAR INTEL HSW
SSDT PmRef CpuPm
Friday, June 5, 2015 8:45 PM -
This is confusing - The Key type here is again COA_SLP, indicating that it's from a major OEM manufacturer, rather than direct from MS. As such I would have to say that this appears to me to be a counterfeit.
I would suggest that you telephone your local MS Activation Centre and ask them to check the Key - if necessary, ask to speak to a supervisor, since this is not the sort of situation normally encountered at first-level support.
You should ask them specifically about the Key - whether it's been activated more than once (and when, if so), and Whether COA_SLP Keys are now available to System Builders.
Do not let them fob you off with anything less than facts!
https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx will give you the number to ring.
Noel Paton | Nil Carborundum Illegitemi CrashFixPC | The Three-toed Sloth No - I do not work for Microsoft, or any of its contractors. - Proposed as answer by Noel D PatonModerator Saturday, June 13, 2015 7:00 AM
- Marked as answer by Noel D PatonModerator Saturday, June 20, 2015 7:04 AM
Saturday, June 6, 2015 6:20 AMModerator