Windows 7 Suddenly not genuine

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  This install is coming up as a Blocked Key, and therefore must be considered counterfeit.  Where did you get the installation media from?  

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  Please do not read this sentence. Please ignore the previous sentence.

  Monday, June 1, 2015 4:19 PM
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  The Product Type is showing as a COA_SLP - which is only valid on machines which were pre-installed by the manufacturer with Windows 7 - your motherboard appears to be a retail one, and cannot therefore have been pre-installed in such a manner.

  Is there a COA sticker on the case?

  From where did you purchase this machine or the Windows installation media?

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Saturday, June 13, 2015 6:59 AM

  Monday, June 1, 2015 8:57 PM

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  Thanks guys for the input. The key was purchased as an OEM CD from Amazon. The computer itself is one that I've built myself about a year ago. It was working fine until this issue cropped up.

  Monday, June 1, 2015 10:38 PM
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  OEM CD

  and

  The computer itself is one that I've built myself.

  This is the problem.  OEM is meant only to be installed by a major manufacturer, and the activation information stored in the BIOS SLIC Table.  For computers built by yourself, you need either a Retail or more easily located, an OEM System Builder license.  You will need to purchase one of these two, format your drive and reinstall.  Be sure to back up your data first.  Also, whomever sold you an OEM install disc did so fraudulently, I would demand an immediate refund.

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  Tuesday, June 2, 2015 2:49 PM
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  Thank you Kamin for the reply, would you happen to know why the operating system was working fine for 9 months before giving this error?

  Tuesday, June 2, 2015 9:17 PM
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  sorry not 9 months it has been working fine for over a year

  Tuesday, June 2, 2015 9:33 PM
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  MS only block Keys when they discover abuse - this takes time if the vendor is canny enough.

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Wednesday, June 3, 2015 5:08 AM

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  Thanks for the information guys, so that I don't get conned again could you advise if this is the correct licence I need. http://www.amazon.co.uk/gp/product/B004Q0PT3I?psc=1&redirect=true&ref_=oh_aui_detailpage_o09_s00

  Thursday, June 4, 2015 7:40 AM
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  That should do it - I would advise that once you've swapped the Key in and activated it, you post a new MGADiag report so we can confirm it's correct.

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  Thursday, June 4, 2015 2:07 PM

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  Noel and Kamin I would like to thank you both for your help and patience. As requested this is the new MGADiag. Decided to treat myself to a professional edition in readiness for Windows 10 :D.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-BYRYR-Y8M6D-6BGBR
  Windows Product Key Hash: 2kLNBVcXZjV70lpAAJGPvj2Nclg=
  Windows Product ID: 00371-OEM-9322221-45417
  Windows Product ID Type: 8
  Windows License Type: COA SLP
  Windows OS version: 6.1.7601.2.00010100.1.0.048
  ID: {DEDBE58C-DF7B-46E5-AF08-08ACA3123361}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Professional
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.150316-1654
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Opera\launcher.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{DEDBE58C-DF7B-46E5-AF08-08ACA3123361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6BGBR</PKey><PID>00371-OEM-9322221-45417</PID><PIDType>8</PIDType><SID>S-1-5-21-3993183570-745885002-1524501138</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7821</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>933E3907018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, Professional edition
  Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
  Activation ID: da22eadd-46dc-4056-a287-f5041c852470
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00371-00186-222-245417-02-2057-7601.0000-1562015
  Installation ID: 000241389493851705919604362233562476170803830000305056
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 6BGBR
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 05/06/2015 21:43:34
  
  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 6:5:2015 21:42
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  
  
  HWID Data-->
  HWID Hash Current: OgAAAAIAAgABAAIAAQADAAAAAwABAAEAln1AJCB1dZPCGwDKGjxynlJsF/JO+6DhejkkpQ667srI9g==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID Consistent: N/A
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ALASKA A M I
    FACP ALASKA A M I
    HPET ALASKA A M I
    MCFG ALASKA A M I
    FPDT ALASKA A M I
    ASF! INTEL HCG
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    SSDT PmRef CpuPm
    DMAR INTEL HSW 
    SSDT PmRef CpuPm
  
  

  Friday, June 5, 2015 8:45 PM
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  This is confusing - The Key type here is again COA_SLP, indicating that it's from a major OEM manufacturer, rather than direct from MS. As such I would have to say that this appears to me to be a counterfeit.

  I would suggest that you telephone your local MS Activation Centre and ask them to check the Key - if necessary, ask to speak to a supervisor, since this is not the sort of situation normally encountered at first-level support.

  You should ask them specifically about the Key - whether it's been activated more than once (and when, if so), and Whether COA_SLP Keys are now available to System Builders.

  Do not let them fob you off with anything less than facts!

  https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx will give you the number to ring.

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  Noel Paton | Nil Carborundum Illegitemi

  CrashFixPC | The Three-toed Sloth

  No - I do not work for Microsoft, or any of its contractors.

  • Proposed as answer by Noel D PatonModerator Saturday, June 13, 2015 7:00 AM
  • Marked as answer by Noel D PatonModerator Saturday, June 20, 2015 7:04 AM

  Saturday, June 6, 2015 6:20 AM

  Moderator