none
Windows 7 Suddenly not genuine RRS feed

  • Question

  • My copy of windows has been working fine up until a few weeks ago when the message popped up claiming my version was not valid. I've tried a number of fixes that haven't helped such as the KB3024777 silver bullet. Below is a copy of my MGADiag any help would be appreciated.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-GP6G2-CGDCH-YB7JY
    Windows Product Key Hash: F4EjQ+HQJUlpM3K1DucQbJixxAw=
    Windows Product ID: 00359-OEM-9827603-64234
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {DEDBE58C-DF7B-46E5-AF08-08ACA3123361}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\launcher.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEDBE58C-DF7B-46E5-AF08-08ACA3123361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YB7JY</PKey><PID>00359-OEM-9827603-64234</PID><PIDType>8</PIDType><SID>S-1-5-21-3993183570-745885002-1524501138</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7821</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>933E3907018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-276-064234-02-2057-7601.0000-1522015
    Installation ID: 009815274342411252226775346693389536373791283835651350
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YB7JY
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 01/06/2015 12:12:03

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:1:2015 11:37
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAIAAQADAAAAAwABAAEAln1AJCB1dZPCGwDKGjxynlJsF/JO+6DhejkkpQ667srI9g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      FPDT ALASKA A M I
      ASF! INTEL HCG
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      DMAR INTEL HSW 
      SSDT PmRef CpuPm

    Monday, June 1, 2015 11:54 AM

Answers

  • This is confusing - The Key type here is again COA_SLP, indicating that it's from a major OEM manufacturer, rather than direct from MS. As such I would have to say that this appears to me to be a counterfeit.

    I would suggest that you telephone your local MS Activation Centre and ask them to check the Key - if necessary, ask to speak to a supervisor, since this is not the sort of situation normally encountered at first-level support.

    You should ask them specifically about the Key - whether it's been activated more than once (and when, if so), and Whether COA_SLP Keys are now available to System Builders.

    Do not let them fob you off with anything less than facts!

    https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx will give you the number to ring.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, June 6, 2015 6:20 AM
    Moderator

All replies

  • This install is coming up as a Blocked Key, and therefore must be considered counterfeit.  Where did you get the installation media from?  

    Please do not read this sentence. Please ignore the previous sentence.

    Monday, June 1, 2015 4:19 PM
  • The Product Type is showing as a COA_SLP - which is only valid on machines which were pre-installed by the manufacturer with Windows 7 - your motherboard appears to be a retail one, and cannot therefore have been pre-installed in such a manner.

    Is there a COA sticker on the case?

    From where did you purchase this machine or the Windows installation media?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, June 1, 2015 8:57 PM
    Moderator
  • Thanks guys for the input. The key was purchased as an OEM CD from Amazon. The computer itself is one that I've built myself about a year ago. It was working fine until this issue cropped up.
    Monday, June 1, 2015 10:38 PM
  • OEM CD

    and

    The computer itself is one that I've built myself.

    This is the problem.  OEM is meant only to be installed by a major manufacturer, and the activation information stored in the BIOS SLIC Table.  For computers built by yourself, you need either a Retail or more easily located, an OEM System Builder license.  You will need to purchase one of these two, format your drive and reinstall.  Be sure to back up your data first.  Also, whomever sold you an OEM install disc did so fraudulently, I would demand an immediate refund.

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, June 2, 2015 2:49 PM
  • Thank you Kamin for the reply, would you happen to know why the operating system was working fine for 9 months before giving this error?
    Tuesday, June 2, 2015 9:17 PM
  • sorry not 9 months it has been working fine for over a year
    Tuesday, June 2, 2015 9:33 PM
  • MS only block Keys when they discover abuse - this takes time if the vendor is canny enough.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, June 3, 2015 5:08 AM
    Moderator
  • Thanks for the information guys, so that I don't get conned again could you advise if this is the correct licence I need. http://www.amazon.co.uk/gp/product/B004Q0PT3I?psc=1&redirect=true&ref_=oh_aui_detailpage_o09_s00
    Thursday, June 4, 2015 7:40 AM
  • That should do it - I would advise that once you've swapped the Key in and activated it, you post a new MGADiag report so we can confirm it's correct.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, June 4, 2015 2:07 PM
    Moderator
  • Noel and Kamin I would like to thank you both for your help and patience. As requested this is the new MGADiag. Decided to treat myself to a professional edition in readiness for Windows 10 :D.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-BYRYR-Y8M6D-6BGBR
    Windows Product Key Hash: 2kLNBVcXZjV70lpAAJGPvj2Nclg=
    Windows Product ID: 00371-OEM-9322221-45417
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {DEDBE58C-DF7B-46E5-AF08-08ACA3123361}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150316-1654
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Opera\launcher.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEDBE58C-DF7B-46E5-AF08-08ACA3123361}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6BGBR</PKey><PID>00371-OEM-9322221-45417</PID><PIDType>8</PIDType><SID>S-1-5-21-3993183570-745885002-1524501138</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7821</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2</Version><SMBIOSVersion major="2" minor="7"/><Date>20130517000000.000000+000</Date></BIOS><HWID>933E3907018400F4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: da22eadd-46dc-4056-a287-f5041c852470
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00186-222-245417-02-2057-7601.0000-1562015
    Installation ID: 000241389493851705919604362233562476170803830000305056
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6BGBR
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 05/06/2015 21:43:34

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 6:5:2015 21:42
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OgAAAAIAAgABAAIAAQADAAAAAwABAAEAln1AJCB1dZPCGwDKGjxynlJsF/JO+6DhejkkpQ667srI9g==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ALASKA A M I
      FACP ALASKA A M I
      HPET ALASKA A M I
      MCFG ALASKA A M I
      FPDT ALASKA A M I
      ASF! INTEL HCG
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      DMAR INTEL HSW 
      SSDT PmRef CpuPm

    Friday, June 5, 2015 8:45 PM
  • This is confusing - The Key type here is again COA_SLP, indicating that it's from a major OEM manufacturer, rather than direct from MS. As such I would have to say that this appears to me to be a counterfeit.

    I would suggest that you telephone your local MS Activation Centre and ask them to check the Key - if necessary, ask to speak to a supervisor, since this is not the sort of situation normally encountered at first-level support.

    You should ask them specifically about the Key - whether it's been activated more than once (and when, if so), and Whether COA_SLP Keys are now available to System Builders.

    Do not let them fob you off with anything less than facts!

    https://www.microsoft.com/licensing/existing-customers/activation-centers.aspx will give you the number to ring.


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, June 6, 2015 6:20 AM
    Moderator