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how will i get old subscription on new harddrive RRS feed

  • Question

  •  

    Hi Guys,

     

    Can somebody help me with this, I have upgraded my Laptop because old drive wasn't working properly, and we cannot get any datafrom it , I need to get a Windows onecare install for my old subscription with i purchased a month ago.

     

    Tuesday, November 20, 2007 10:08 PM

Answers

  • You don't need to get OneCare from that old drive, you simply need to activate OneCare after the reinstall on the new drive with your subscription LiveID.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

    -steve

     

    Thursday, November 22, 2007 3:21 AM
    Moderator

All replies

  • You don't need to get OneCare from that old drive, you simply need to activate OneCare after the reinstall on the new drive with your subscription LiveID.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the reinstall.

    -steve

     

    Thursday, November 22, 2007 3:21 AM
    Moderator
  • Stephen,

     

    I have a problem with OneCare, I created a new Windows Live ID when I uploaded the software and followed the process for install. The on line part of the registration requested my Windows Live ID to activate the subscription, I was not aware what a windows live ID was so I created a new one to facilitate the process, the problem is that I inadvertantly had an existing Windows Live ID (I understood them as MSN passport IDbut I m not UTS on the new name) I hadn't used the old ID for for a year or so.

     

    Then the OneCare GUI shows activate subscription with a run out of 15 days, I click on this and it states that I have not opened the subscription, the fundamental problem is that the software is trying to activate the subscription under my old Windows Live ID (because it took that ID when creating the install and has populated the subscription ID field with that ID.)

     

    MIcrosoft server took the activation of the software OneCare against the new Live ID I created, but the software on my Laptop is registered to the old ID.

    Now when I try and activate the subscription, the two entities are out of synch. I have asked microsoft to fix the problem but it is all smoke and mirrors.

    Is there any way to change the software subscription ID on my laptop to match the microsoft server ID so I can activate the subscription? Or vice versa and get microsoft to change the activation Live ID to match the software ID subscription ID?    

     

    Regards

    Garth

    Thursday, November 22, 2007 4:09 AM
  • To the best of my knowledge, there is no way to change the association of the LiveID and the OneCare subscription at this time.

    As I understand your problem, you have an existing subscription under the old LiveID that is about to expire. You purchased the beta tester deal offered at a discount, but used a different LiveID to purchase that subscription, but then proceeded to activate with the old LiveID - yes? If so, you will need to uninstall 2.0 (that you just installed) and reinstall from the regular path - http://onecare.live.com - and activate the trial version with your new LiveID.

    -steve

     

    Thursday, November 22, 2007 4:37 AM
    Moderator
  • Steve,

    Many thanks I will give it a go and see.

     

    Rgds

    G

     

    Wednesday, November 28, 2007 11:47 PM
  • I am confused by this response.  When I sign in at billing there is an Acct ID but nothing that says LiveID.  When I go to WLOC help/about, there is no LiveID but rather a Product ID.  Please tell me what ID to use to get WLOC on my replacement computer.

     

    Thursday, November 29, 2007 3:18 PM
  • One more question that I can't find answered at the WLOC help center.  I have three computers on WLOC.  One computer crashed, and I now have a replacement.  When I go to install WLOC on the replacement, what do I need to do to avoid paying for a new subscription for the replacement computer?  In order words, how do I delete the crashed computer and add the new computer for a total of three computers?

     

    Thursday, November 29, 2007 3:33 PM
  • Yah I forgot my last ID that I used to activate live one care and I went to support but no help they just tell me to go to my live one care and go to help then to about live one care, and that my old ID should show up but nothing does can you pleas help me or is there some number I can call or email someone.

    Thursday, November 29, 2007 5:44 PM
  •  h55 wrote:
    One more question that I can't find answered at the WLOC help center.  I have three computers on WLOC.  One computer crashed, and I now have a replacement.  When I go to install WLOC on the replacement, what do I need to do to avoid paying for a new subscription for the replacement computer?  In order words, how do I delete the crashed computer and add the new computer for a total of three computers?

     

    If you make one of your computers a "hub" in a OneCare circle, you can remove the PC from your subscription if all of the PCs are/were using version 2.0.

    You actually don't need to do anything, though. Simply install on the new PC and activate with the same LiveID and you are still within the terms of your license for 3 PCs.

    -steve

    Thursday, November 29, 2007 5:48 PM
    Moderator