locked
onecare live reinstallation RRS feed

  • Question

  •  

    Hello I recently had to reinstall my OP system and am trying to reinstall onecare live on my pc I have to copies of onecare and dont know which product key is good but the onecare web site is telling me that I cant use it anyway because it was already registered but it still cant get this software reactivated any help would be appreciated
    Friday, May 23, 2008 1:40 AM

Answers

  • If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    If the activation dialog already contains a LiveID from a prior attempt or one used in trial mode, but this is not the one you need to activate with to associate it with your subscription, see this post for how to reset this - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2776450&SiteID=2

     

    -steve

     

    Friday, May 23, 2008 1:41 AM
    Moderator