Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
What is my recourse RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote
    I purchased my copy of Microsoft Office Pro fron Amazon on March 3, 09. It was only a week ago that a pop-up informed me that my copy was not genuine. It is too late to return the product to Amazon. What recourse do I have? I am willing to pursue criminal charges if necessary and providing I will get support from microsoft. I just want to be able to use the product. I am 75 years old and not as sharp as I used to be.
    flipper1934
    • Moved by Carey FrischMVP Thursday, September 17, 2009 1:55 AM Moved to relevant category (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Wednesday, September 16, 2009 11:32 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello flipper1934,

    Please refer to this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Right now your computer has a Volume Licensing installation of Office 2007 Enterprise, and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    Office 2007 Enterprise is a Volume Licensing only edition of Office 2007, should never be sold as a consumer product, and is quite often marketed by software pirates as the consumer license for Office 2007 Professional.

    I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 that you paid for, or a full refund, regardless of how much time has elapsed.  If you paid with a credit card, please contact your credit card company to see if they can offer support.

    You can also view the Office Genuine Offer FAQ to see if you qualify for the discounted or complimentary replacement of your nongenuine Office:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Carey FrischMVP Thursday, September 17, 2009 12:14 PM
    Thursday, September 17, 2009 4:43 AM

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    To help us analyze and troubleshoot the issue you are experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool.  Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post.  Thank you!

    Carey Frisch
    Thursday, September 17, 2009 1:54 AM
  • Question
    Sign in to vote
    0
    Sign in to vote

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {2F071E96-A191-4B8B-8510-10A6E5E8F91B}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2F071E96-A191-4B8B-8510-10A6E5E8F91B}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-3284368223-934501749-838118091</SID><SYSTEM><Manufacturer>Compaq-Presario</Manufacturer><Model>KJ389AA-ABA SR5433WM</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>5.07</Version><SMBIOSVersion major="2" minor="5"/><Date>20080422000000.000000+000</Date></BIOS><HWID>E3303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-CPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>238CC4ED960D86</Val><Hash>eEqxvaRKxEx7v7Wn77aeKyJQu/A=</Hash><Pid>89388-707-5753985-65500</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-1902009
    Installation ID: 020581373823072232166935571685355293573606871932716286
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAQACAAAAAgABAAEAJJTQ4jrywBKqdgILOrDy9Fa+9cE0+6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  SLIC-CPC
      FACP   HPQOEM  SLIC-CPC
      HPET   HPQOEM  SLIC-CPC
      MCFG   HPQOEM  SLIC-CPC
      SLIC   HPQOEM  SLIC-CPC
      SSDT   HPQOEM  SLIC-CPC

     

    Thursday, September 17, 2009 3:49 AM
  • Question
    Sign in to vote
    0
    Sign in to vote
    Hello flipper1934,

    Please refer to this snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Right now your computer has a Volume Licensing installation of Office 2007 Enterprise, and that installation was done with an Invalid Volume Licensing Key (VLK).  An Invalid product key means that the key was made with a pirating program known as a Key Generator and was never issued by Microsoft.

    Office 2007 Enterprise is a Volume Licensing only edition of Office 2007, should never be sold as a consumer product, and is quite often marketed by software pirates as the consumer license for Office 2007 Professional.

    I would encourage you to contact the seller of this software to demand that you receive the full retail license for Office 2007 that you paid for, or a full refund, regardless of how much time has elapsed.  If you paid with a credit card, please contact your credit card company to see if they can offer support.

    You can also view the Office Genuine Offer FAQ to see if you qualify for the discounted or complimentary replacement of your nongenuine Office:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Carey FrischMVP Thursday, September 17, 2009 12:14 PM
    Thursday, September 17, 2009 4:43 AM