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Why am I getting Subscribtion will expire in 15 days? RRS feed

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    Why am I informed my Windows Live OneCare will expire in 15 days when I've purchased my copy of Windows LiveOneCare @ a store?  The product was purchased in Best Buy on 12/04/07.   I was able to install The product on my Dell Desk top computer with no problems, then I installed it on my HP Pavillion 6305us notebook Windows Vista Basic Home windows I'm either getting the message, the subscription has expired, or is no longer valid, or will expire in 15 days.  

    Friday, December 28, 2007 3:37 AM

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    Susan and UTCSTOM, please check your computer date and time. If it is a future date, that would explain the expiration.

    You can also verify the status of your subscription by signing in with your LiveID at http://billing.microsoft.com - the LiveID for your subscription is under Help/About in OneCare, listed as Subscription ID.

    If your subscription is current on the Billing site, and the PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Note also, that there was a problem with subscriptions that were renewed using a retail key, if the original subscription was created with a retail key. That was resolved as of 12/21/07 and appeared on 12/18. If your subscription fits this description, then please open OneCare and click Check for Updates to force a subscription check along with a signature check.

     

    -steve

     

    Friday, December 28, 2007 1:42 PM
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    I'm getting the same message, but mine was 13 days.  I also bought my copy of One Care at Best Buy in December.

    Friday, December 28, 2007 8:05 AM
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    Susan and UTCSTOM, please check your computer date and time. If it is a future date, that would explain the expiration.

    You can also verify the status of your subscription by signing in with your LiveID at http://billing.microsoft.com - the LiveID for your subscription is under Help/About in OneCare, listed as Subscription ID.

    If your subscription is current on the Billing site, and the PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Note also, that there was a problem with subscriptions that were renewed using a retail key, if the original subscription was created with a retail key. That was resolved as of 12/21/07 and appeared on 12/18. If your subscription fits this description, then please open OneCare and click Check for Updates to force a subscription check along with a signature check.

     

    -steve

     

    Friday, December 28, 2007 1:42 PM
    Moderator