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Office 2007 passed validation but old office failed RRS feed

  • Question

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    Ran GAV after a prompt when trying to download a template. Came back green checkmark on my new Office but somehow detected old version. here are the diagnostic files:

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>664F09FEBDF0702</Val><Hash>YMZWbEo6W6umPnKELW23RZE+EoU=</Hash><Pid>54188-OEM-1790486-89217</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>664F09FEBDF0702</Val><Hash>YMZWbEo6W6umPnKELW23RZE+EoU=</Hash><Pid>54188-OEM-1790486-89217</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>664F09FEBDF0702</Val><Hash>YMZWbEo6W6umPnKELW23RZE+EoU=</Hash><Pid>54188-OEM-1790486-89217</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>664F09FEBDF0702</Val><Hash>YMZWbEo6W6umPnKELW23RZE+EoU=</Hash><Pid>54188-OEM-1790486-89217</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>664F09FEBDF0702</Val><Hash>YMZWbEo6W6umPnKELW23RZE+EoU=</Hash><Pid>54188-OEM-1790486-89217</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1_3E121E02-154-80070002_E5ECEA81-80-80070002_B4D0AA8B-865-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>664F09FEBDF0702</Val><Hash>YMZWbEo6W6umPnKELW23RZE+EoU=</Hash><Pid>54188-OEM-1790486-89217</Pid><PidType>4</PidType></Product><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Tuesday, September 4, 2007 3:10 PM

Answers

  • Hello Andy,

     

    Your old office didnt fail it isn't activated. 

     

    Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

     

    1) Start any Office program.


    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next


    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.


    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.


    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.


    5) Click “Next”.


    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Re-post here should you need further assistance. Thank you Andy and have a great day!

     

    Thank you

    Stephen Holm
    OGA Forum Manager

    Friday, September 7, 2007 3:55 AM

All replies

  • Hello Andy,

     

    Your old office didnt fail it isn't activated. 

     

    Please select the “Activate by using the telephone” option. To activate the product this way, follow these steps:

     

    1) Start any Office program.


    2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next


    3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.


    Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time.


    4) In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.


    5) Click “Next”.


    6) On the “Activation Complete” page, click “Finish”.


    Please reference the following KB Article should you have any problems http://support.microsoft.com/kb/903275/en-us.  Here you will find links for various resolutions which you may encounter.  Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851.  Re-post here should you need further assistance. Thank you Andy and have a great day!

     

    Thank you

    Stephen Holm
    OGA Forum Manager

    Friday, September 7, 2007 3:55 AM
  • Stephen:

     

    Thank you VERY much for your assistance.

     

    When I started Office and wentto the Help menu/Activate Product, it returns that its already activated. Thus I am unable to follow your remaining suggestions. I was actually puzzled about the original error in the first place since I had already registerd my new Office 2007 as soon as I installed it. I dont even want or need the old software anyway.

     

    Would it matter the hisrory behind this? Frankly, I wonder if Microsofts install program caused a bug. (Started with Office XP Small Busainess bundled with PC, then did the Office 2007 trial using download then bought it in a retail box).

    Friday, September 7, 2007 2:39 PM
  • Andy,

     

    You are welcome. Curious I noticed you installed Office 2007 trial version for testing. Did you successfully uninstall the trial version of Office prior installing your retail version?  If not please uninstall the trial version.  Should you have any problems whatsoever I would like to provide you with a knowledge based (KB) article located at: 

    http://support.microsoft.com/kb/928218/en-us

     

    Next should you need to keep Office 2003 installed please call the following number for activation: 

    Office activation (U.S. only): (888) 652-2342 

     

    If you do not require using both Suites then uninstall Office 2003. Please post back if you need further assistance.  Have a great weekend Andy.

     

     

    Stephen Holm, MS

    Friday, September 7, 2007 10:18 PM
  • For some strange reason your website is stating my office 2003 is not valid. It is. I have already previously purchased and loaded office 2007. I am trying to download a template for office 2007 and Microsoft will not let me because of a past program, that is valid, that should already have been removed when I installed 2007. Please assist.

     

    This is irritating that you have so many protection measure that you cannot even be a legitimate customer paying hundred of dollars for your software and be serviced in a timely fashion.

     

    Wendy Merritt

     

    Friday, September 7, 2007 11:16 PM
  • Hello Wendy,

     

         Thank you for posting in the WGA Forum.  We are here assist you.  Are you receiving any error codes or anything whatsoever?  You mention a past program was removed, please tell me what program and how you removed it. Have you ever installed any trial Office Programs or trial office stand alone programs? If so this may could be a possible root of your problem. 

     

         We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.

     

    Step 2 is tell us about the COA. Tell us:


    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.
    5. Please also provide a short description of the issue you are experiencing.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Thank you Wendy. Please post the results @ your earliest convience. 

     

     

    Stephen Holm, MS

    OGA Forum Manager

    Friday, September 7, 2007 11:29 PM
  • Thanks. Sounds like this lady has the exact same problem as me. Maybe you can find something from her diagnostics.

     

    OK, so I read the KB and was going into regediting but 1st just happened to check my control panel/add remove. Found Office XP-SB still in there! I had thought this was uninstalled automatically when Office 2007 came in. I tried uninstalling it via control panel and got error 1402 setup cannot obtain registry key UNKNOWN\MSOhelp\htmhelp\CLSID.

     

    And, as far as I can tell the 2007 evaluation does not currently exist on my machine thus I assume it was replaced when I installed Office 2007 retail box. I really hope i won'tt have to reinstall and re-setup all my Office 2007 again.

     

    If I have to uninstall Office XP-SB using regedit I guess I need those KB instructions.

     

    Wednesday, September 12, 2007 1:53 PM
  • Hello Andy,

     

    I think you will be able to completely remove the lingering Office now :-). Please look @ the following Knowledge Base (KB) article http://support.microsoft.com/kb/928218/en-us. Here you will find how to uninstall the 2007 Office system if you cannot uninstall it by using the "Add or Remove Programs" feature. 

     

    Now as for removing Office XP-SB please follow: 

     

    Please read and follow the guidance of Knowledge Base (KB) article http://support.microsoft.com/kb/290301. This will allow you to download the Windows Installer Cleanup Utility and explain detailed information. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     

    Important:  This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

     

    “Description of the Microsoft Windows registry”:  http://support.microsoft.com/kb/256986/

     

     

    Please let us know how this works for you situation.  Thank you,

     

     

    Stephen Holm, MS

    Wednesday, September 12, 2007 11:44 PM
  • Andy,

     

    Please run the MGA diag as I posted to another poster in this thread.

     

     

    stephen holm, MS

    Saturday, September 29, 2007 2:52 AM
  • Hello Wendy,

     

    Please run the MGA diag tool as I previouly posted in this thread.

     

     

    Stephen Holm, MS

     

    Saturday, September 29, 2007 2:53 AM
  •  

    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-W2BRG-B3XP9-YBMW3
    Windows Product Key Hash: HWv9NgCwYz2oLFMeXa/2/Qt2+iM=
    Windows Product ID: 55274-OEM-2260713-11601
    Windows Product ID Type: 3
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {E5620227-5EA7-4197-8175-B3C146AA9E02}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_77F760FE-152-80070002_7E90FEE8-175-80070002_B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E5620227-5EA7-4197-8175-B3C146AA9E02}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YBMW3</PKey><PID>55274-OEM-2260713-11601</PID><PIDType>3</PIDType><SID>S-1-5-21-1606980848-813497703-839522115</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F7</Version><SMBIOSVersion major="2" minor="3"/><Date>20051205000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>3A13365701844E66</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>BE0D0DF5708AF0E</Val><Hash>nYbUAfAMLyV1TmKYP9eDJ9X19k4=</Hash><Pid>81605-903-0921986-65407</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, September 29, 2007 1:21 PM