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Invalid Product Key after installing SP3 for Office Professional Edition 2003 RRS feed

  • Question

  • Dear WGA,

    I purchased 2 boxed Office Professional Edition 2003 packages through the mail directly from Microsoft using my employee discount from CSC back in 2003. I have confirmed that they are both genuine by using your website's examples. I recently upgraded both my computers to SP3 for Office 2003. One computer is running XP Pro and the other is running Vista Home Premium. The Xp computer now gets "Invalid Product Key" 0x80180114 when running the GOA office validation tool. The Vista computer reports "Genuine"

    I ran the diag on the XP computer and got this report:

    I assume blocked "114 VLK 2" refers to a blocked volume license, but these are not volume licensed products. Office works normally and has had automatic updates performed since it was installed back in 2003. I thinking I'm the victim of somebody's typo. As I have not  worked for CSC for 2 years now, How do I get this corrected?

     

    Regards,

     

    Tom Monson

     

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-38J73-BW638-7CK2V
    Windows Product Key Hash: 93x094vITcWJXzI8AT5kX5kAp6A=
    Windows Product ID: 55276-011-6520186-22206
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {DEA9232D-7D0A-40C7-995D-415922493ADA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.7
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DEA9232D-7D0A-40C7-995D-415922493ADA}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-7CK2V</PKey><PID>55276-011-6520186-22206</PID><PIDType>5</PIDType><SID>S-1-5-21-1078081533-1993962763-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation      </Manufacturer><Model>XPS1000                        </Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20010329000000.000000+000</Date></BIOS><HWID>562D366F01847856</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57657</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Thursday, June 26, 2008 5:20 PM

Answers

All replies

  • DisneySpirit,

     

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install the Office Professional 2003  is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

    (This product key is Microsoft's corporate key and has therefore been blocked from use. If this key is being used, you will need to contact your internal IT department to obtain the correct product key assigned to their corporation.)

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum.

     

    You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

     

    Lori MS
    Friday, June 27, 2008 11:11 PM
  • Lori MS,

     

    Thank you for the quick reply.

    I still have the original boxes and CDs that I purchased through a program offered by my then employer, CSC (Computer Sciences Corporation) which were shipped directly to me from Microsoft. They are not upgrades, but the full install packages. As I am not employeed by CSC anymore, I now have no access to the employee purchase program portal or CSC contacts for any reimbursement. Hence, I cannot visit the retailer where I purchased the software.

    Looking at the COA on the boxes I have sequential numbers 99994-510-622-047 and 99994-510-622-048.

    The first number is installed on my Windows Vista system and validates fine. The second number is installed on my XP Pro system and gets the Invalid Product Key. Since they were bought from the same source at the same time, and are sequential, why wouldn't they both pass or fail? It makes no sense. They should either both be pirated or counterfeit discs or genuine. Also, It was installing all updates and add ons as genuine prior to the SP3 Office 2003 update. Is there anyone I can call and give them the 25 digit Alpha Numeric Product Keys from my discs cases for them to check and see if posibly the derived key created when I registered are correct? BTW, Office 2003 is still working fine, I just can't install any new add ons.

     

    DisneySpirit

    I

     

    Saturday, June 28, 2008 3:20 AM
  • Contact a Volume License Specialist: http://www.microsoft.com/licensing/contact/default.mspx

    Saturday, June 28, 2008 3:53 AM