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"The Windows Vista Home Premium Product Key entered is invalid for activation" after 2 years of use on a Lenovo Laptop. RRS feed

  • Question

  • Hi,

    I have been using my Lenovo Ideapad Laptop for the past 2 years. It came pre-installed with Vista Home Premium, and has the 'One Touch Recovery' software, by which I re-installed Vista only last year.

    It was working absolutely fine until last week when it asked me to "Activate" windows with my product key. I entered the product key given on the sticker underneath my laptop, and Windows got activated.

    But then, 2 days earlier, the same message prompt appeared again. When I entered my product key, it said that "This key is already in use"?!

    How is that even possible? I havent installed Vista on any other machine with this key whatsoever. Then how is it possible that "Its already in use".

    So now, everytime I boot my pc, it gives me 3 options:

    1.Use automated phone system.

    2.Buy new key online.

    3.Type a different product key.

    I tried the automated phone system option, and even when I typed the Confirmation id given by the phone system, my machine says:"This installation id does not correspond to your confirmation id". In short, it doesnt even accept the Confirmation id!

    Whatever I do, Windows just doesn't get activated, even when the OS installed and the product key is 100% genuine. Please help me to fix this problem.

    Regards,

    Akshay.

     

    Here's my Diagnostic Report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FJ4YY-8CQ7M-6DY34
    Windows Product Key Hash: 9O9QUEqot9+R+8UC0VxZ9C+w56I=
    Windows Product ID: 89578-OEM-7409967-21888
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {C1627950-E719-44C4-9323-3C4EEA5D1EC7}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error: T:20100512215424744-
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1627950-E719-44C4-9323-3C4EEA5D1EC7}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6DY34</PKey><PID>89578-OEM-7409967-21888</PID><PIDType>8</PIDType><SID>S-1-5-21-2327227354-1641832842-1606931187</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>INVALID   </Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>06CN27WW</Version><SMBIOSVersion major="2" minor="4"/><Date>20080303000000.000000+000</Date></BIOS><HWID>E9323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-79   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65205</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00148-099-621888-02-1033-6002.0000-1342010
    Installation ID: 011784268526711313254921010035465540237413464513558440
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6DY34
    License Status: Unlicensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: QgAAAAIABgABAAIAAgABAAAABAABAAEAeqiwDa5mr7IOBgQUSlEMjcqxRoN4v6zzUjON7/L02kqG4uAHrFbeNSqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            LENOVO        OEMAPIC
      FACP            LENOVO        CB-01  
      HPET            LENOVO        OEMHPET
      BOOT            LENOVO        OEMBOOT
      MCFG            LENOVO        OEMMCFG
      SLIC            LENOVO        TP-79  
      ECDT            LENOVO        OEMECDT
      OEMB            LENOVO        AMI_OEM
      GSCI            LENOVO        GMCHSCI
      ATKG            A_M_I_        OEMATKG
      SSDT            PmRef        CpuPm


    Friday, May 14, 2010 5:39 PM

Answers

  • Hi Akshay,

    1) Once I have diagnoses an issue, I don't hold back on providing all possble solutions.  I provided all the solutions that have been known to fix this type of issue, in the past.

    The set of steps you reference are unlikely to resolve the issue.  The issue you have is with the Trusted Store but the steps that you list are to recreates the Licensing Store.  These are two different systems.  However, if you would like to try those steps, they shouldn't cause you any adverse effects.

    I also said that you could create a support request at http://support.microsoft.com/gp/contactwga It's possible that they may be able to help, but it's likely they will supply the same solutions that I have.

    Note: The fact that you don't have any System Restore Points strongly suggests Malware Infection. Restore Points are created every time you install an update and many times one is created when a Program is install (not to mention the periodic automatic ones that are created) so unless you manually disabled System Restore, there should be many many restore points available.  Often times, malware will atteck System Restore, first, and delete all the restore points so the user can't restore to a point before the infection.

    2) The issue Should be resolved after recovering.  Recovery returns Windows back to the way it was from the factory. So unless this issue was happening at the factory (unlikely) or if the issue is hardware based, such as an error on the hard drive or a ram issue (possible but fairly rare) the issue will be resolved.

    I can't, however, guarantee that this (or another Non-Genuine) issue won't return.  It's highly unlikley but not a 100% sure thing.

    3) It is unlikely that have been trained in Non-Genuine issues.  They will probably refer you back to Microsoft.

    I hope this helps,


    Darin MS
    Monday, May 17, 2010 8:43 PM

All replies

  • Hello Akshay Awasthi,

    "TTS Error: T:20100512215424744-"

     Your Diagnostic Report is telling me that you Vista is suffering from a Trusted Store Tamper. 

     There are files, in Windows, that have, what is known as, a Digital Signature. A Digital Signature is an industry standard that ensures that a file is, in fact, from the specified source.

    Example: lets say you get a Printer Driver that is Digitally Signed from HP. Since the Digital Signature was created by a Trusted Source, a Certificate is created within Window's Trusted Store. The Digital Signature is dependent on the file's Hash (think fingerprint) so if the file is changed in any way it's Digital Signature then becomes invalid.  So lets say that after you installed it, the HP Driver got modified by some sort of Malware or became corrupt for some reason. The File's Hash would no longer match the hash listed in the Digitally Signature (or the Signature may not even be readable at that point). The Digital Signature become invalid because windows now don't know what has been done to that file, so the file can no longer be trusted. This in turn invalidates the corresponding Certificate within the Trusted Store.

      What I have described in the above example is basically what is happening with your Vista.  Some Digitally Signed file has been modified in some way (replaced, rewritten or just become corrupt) and the Certificate within Windows's Trusted Store has become invalid (i.e. no longer trusted) and that is what has triggered the Non-Genuine messaging.

      Unfortunatly, none of my tools are able to pinpoint which file/signature/certificate is causing the problem. However there are a few thing you can try that may correct the issue.


      1) First off not all Digitally Signed files are Drivers, but from experience we have found that this issue seems to occure the most with Drivers.  So my first suggestion is to confirm that all your hardware drivers are up to date. Note: Figuring out id a Driver is up to date and/or replacing a driver with a more current one can sometimes take semi-advanced computer knowledge and me explaining the process is outside the scope of this forum. If you do not know how to work with Drivers seak assistance or skip down to #2 or #3 below

      2) Restore Windows back to a past System Restore Point.

    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to a date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode

      3) Repair Windows using the 'sfc /scannow' command

    The Scan Now will look for any bad Windows files and attempt to repair them, if possible (it isn't always able to)

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If none of my suggestions resolves the issue, then the only other thing I can suggest is to either create a (no cost) support request at http://support.microsoft.com/gp/contactwga or reinstall Vista.

    Thank you,


    Darin MS
    Friday, May 14, 2010 8:33 PM
  • Hi Darin,

    Many thanks for your prompt reply. I tried all three of your mentioned solutions:

    1.) I got a software called Driver Genius Pro. installed. It scanned all my existing drivers and found that 24 of them were outdated. So, it updated them all and installed the new updates. Then I rebooted my PC, yet the Activation prompt didn't go away.

    2.) I went into safe mode->System Restore, and guess what, it says "There's no date available for Restore" with a red cross!

    3.)I tried that solution too, rebooted twice, yet the Activation prompt won't go away.

    4.)Also, I pressed f8 and chose the option "Disable Driver Signature Enforcement", and yet, the Activation prompt refused to go away.

    Also, surprisingly after I tried all these methods, I tried to Activate by Phone, once again. And this time, the screen showed a different Installation Id than the one which had been appearing previously. I entered the Confirmation id provided by the Customer service agent(not the robot), and yet again, it gave an error.

     

    So, what I would like to know is,

    1.) Are there ANY other possible solutions to this? Like this one which you have been mentioning in other topics (

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc   (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure to use the Product Key from the sticker on the side or botton of the PC and to Activate by Phone.)

    2.) If I do the 'One Touch Recovery' and re-install Vista, is this Activation problem SURE to go away for good?

    3.) Will Lenovo Support be of any help?

     

    Regards,

    Akshay.

    Monday, May 17, 2010 1:55 PM
  • Hey Akshay.. Not sure if this helps but the same thing happened to my Acer Aspire 5530 Laptop which I have had for a year already.. Tried the normal google searches and ended up calling Acer support.. The only solution they gave me was to back up my files and do a complete reinstall.. Which really does suck.. Don't know why this ended up happening.. I hope someone solves this so I don't have to go buy an external hard drive large enough..

    Kenton

    Monday, May 17, 2010 2:08 PM
  • Kenton: all Non-Genuine issue look the same regardless of the cause.

    Trusted Store tampers are very rary so it is unlikely that Akshay's issue is the same as Kenton's. That is why we ask all users to create thier own thread and post a Diagnostic Report. The Diagnostic Report is the only way to diagnose most Non-Genuine issues.


    Darin MS
    Monday, May 17, 2010 7:45 PM
  • Hi Akshay,

    1) Once I have diagnoses an issue, I don't hold back on providing all possble solutions.  I provided all the solutions that have been known to fix this type of issue, in the past.

    The set of steps you reference are unlikely to resolve the issue.  The issue you have is with the Trusted Store but the steps that you list are to recreates the Licensing Store.  These are two different systems.  However, if you would like to try those steps, they shouldn't cause you any adverse effects.

    I also said that you could create a support request at http://support.microsoft.com/gp/contactwga It's possible that they may be able to help, but it's likely they will supply the same solutions that I have.

    Note: The fact that you don't have any System Restore Points strongly suggests Malware Infection. Restore Points are created every time you install an update and many times one is created when a Program is install (not to mention the periodic automatic ones that are created) so unless you manually disabled System Restore, there should be many many restore points available.  Often times, malware will atteck System Restore, first, and delete all the restore points so the user can't restore to a point before the infection.

    2) The issue Should be resolved after recovering.  Recovery returns Windows back to the way it was from the factory. So unless this issue was happening at the factory (unlikely) or if the issue is hardware based, such as an error on the hard drive or a ram issue (possible but fairly rare) the issue will be resolved.

    I can't, however, guarantee that this (or another Non-Genuine) issue won't return.  It's highly unlikley but not a 100% sure thing.

    3) It is unlikely that have been trained in Non-Genuine issues.  They will probably refer you back to Microsoft.

    I hope this helps,


    Darin MS
    Monday, May 17, 2010 8:43 PM