How to prevent users from sending emails from CRM RRS feed

  • Question

  • Hello,

    I would like to be able to prevent users from sending email from CRM Online.  Does anyone know of a way to do this centrally for all or selected users an administrator in such a way that the user cannot subsequently change it?

    Saturday, January 11, 2014 2:53 AM

All replies

  • Modify the user's security role and remove create privileges to the Email entity.  If a use can not create an email then he or she can not send one.  Of course that means that the user will also not be able to Track emails in CRM.

    Regards, Donna

    Thursday, January 23, 2014 6:50 PM
  • Hi Randy,

    On the user record there is an option for you to configure the email sending options. You can change there as you wish.




    • Proposed as answer by Venkat1986 Friday, January 24, 2014 12:15 AM
    Friday, January 24, 2014 12:13 AM