virus definitions wont loaor download

All replies

• 

  

  0

  Sign in to vote

  To troubleshoot definition update problems, follow the steps in this post: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=1286736&SiteID=2

  If the problem persists, please contact OneCare Support: http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

  GreginMich

   

  Tuesday, September 30, 2008 2:20 PM
• 

  

  0

  Sign in to vote

  Check if the date and time setting of your computer is correct.

   

  Save and run this tool.

  CaclsDeleteDB tool. Updating Virus and Spyware Protection Fails

  http://www.microsoft.com/downloads/details.aspx?FamilyID=4bc2594b-95ab-4235-b5b8-41656b38480f&DisplayLang=en

   

  Anti-Malware repair tool. This tool will attempt to repair the virus and spyware protection component of OneCare on your computer.

  http://www.microsoft.com/downloads/details.aspx?FamilyID=70adca25-950c-4b1b-a5e2-297e80aa67b1&DisplayLang=en

   

  If you're using a Vista OS, make sure to go to the location where the file is saved, right click on the file, choose run as administrator.

   

  If both file won't resolve the problem, contact support.

   

  How to reach support (FAQ) -

  http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

  Tuesday, September 30, 2008 2:21 PM
• 

  

  0

  Sign in to vote

  walter T,

   

  Thank you for visiting the OneCare program forums.

   

  In addition to Wenskie's and GreginMich's suggestions, you can also try to load the virus definitions from

  http://support.microsoft.com/?id=958067

   

  I hope this helps,

   

  Lori MS

  Tuesday, September 30, 2008 9:36 PM