Answered by:
Windows 7 Build 7600 - This copy of Windows is not genuine

Question
-
I have had an HP Pavilion Laptop for a couple years now. Up until a week ago, I had never had any issues with my copy of Windows 7 being non-genuine. Yet a few days ago I began receiving a dialog window stating "This copy of Windows may not be genuine" upon login. Puzzled, I began searching these forums for an answer to my issue. I found that using "slui.exe" resolved some people's problems, so I gave phone activation a try. It fixed the problem for a few days. Today the error came again! I tried to use "slui.exe" again as a temporary measure, but I received an error dialog box titled "Windows Activation" and containing nothing more than "An error has occurred". I was really at a loss as to do what to do at that point, so I searched the forums again and found little of consequence.
Here are my results from the "Microsoft Genuine Advantage Diagnostic Tool" program. Thanks in advance.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2
Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=
Windows Product ID: 00359-OEM-8882277-83151
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
Error: 0x80041010
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 1:18:2011 21:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdp8N7ujmwwbkRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci
Monday, January 31, 2011 10:47 PM
Answers
-
"J-4-G" wrote in message news:44dcf81e-1e9e-4ce7-a1da-fa4dcbae3509...
I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.
Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.
The "not genuine" problem appeared momentairly upon my login, but then disappeared.
Yep - that's a 'race condition' all right.You now say that you get blue screens at startup?This is a pretty fair indication that there's something seriously wrong somewhereBack up your data to an external drive first!Then start looking at the hardware - check that the RAM is seated properly (take it out and reseat it), check all the power leads are firmly on.Check that there's enough air getting in and out - and that the fan spins properly on the CPU.Then look for the obvious problems -run memtest86+ (www.memtest.org) and see what it has to say after running for a couple of hours.Do a CHKDSK C: /R to check the HD for bad sectors as well as file problems - preferably from a boor from DVD.You'll need to do all of that anyway even if you do elect to$ reformat/reinstallThen check the system over with every bit of anti-malware you can think of - it could be a rootkit that's hiding somewhere.Then you can try fixing the system if it's still flaky but running.possibly the easiest thing to try would be a repair install of Win 7 (otherwise known as an In-Place Upgrade install - but I don't think you can do that with an OEM disk (worth trying though <g> - insert the disk while Windows is running and see if you're allowed to 'upgrade' the system) If not, then you'll have to see if you can borrow a Retail W7 HP disk from someone and use that.We're getting way off topic for this forum - your best bet is to post for help solving the general system problems in the Win 7 Repair Answers forum, where people have a LOT of experience in that sort of troubleshooting.Once you have the system stable and reliable again, if you still have problems with Activation/Validation, come back here and we'll see what we can see.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Thursday, February 3, 2011 8:31 PM
- Marked as answer by Darin Smith MS Friday, February 4, 2011 7:23 PM
Wednesday, February 2, 2011 11:25 PMModerator
All replies
-
"J-4-G" wrote in message news:401ac9a5-e71b-401d-af10-0dea3be30940...
I have had an HP Pavilion Laptop for a couple years now. Up until a week ago, I had never had any issues with my copy of Windows 7 being non-genuine. Yet a few days ago I began receiving a dialog window stating "This copy of Windows may not be genuine" upon login. Puzzled, I began searching these forums for an answer to my issue. I found that using "slui.exe" resolved some people's problems, so I gave phone activation a try. It fixed the problem for a few days. Today the error came again! I tried to use "slui.exe" again as a temporary measure, but I received an error dialog box titled "Windows Activation" and containing nothing more than "An error has occurred". I was really at a loss as to do what to do at that point, so I searched the forums again and found little of consequence.
Here are my results from the "Microsoft Genuine Advantage Diagnostic Tool" program. Thanks in advance.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2
Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=
Windows Product ID: 00359-OEM-8882277-83151
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
File Scan Data-->
File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
Error: 0x80041010
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x0000000000000010
Event Time Stamp: 1:18:2011 21:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppobjs.dll
Your problem seems to be a File Mismatch - highlighted aboveTry a System Restore back to about the 15th Jan (or slightly earlier) if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone.
If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type
SFC /SCANNOW
and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.
run another MGADiag report, and post the results.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothMonday, January 31, 2011 11:15 PMModerator -
Thanks for your quick reply. I couldn't find a system recovery checkpoint earlier than Jan. 18th, so I decided to use the System File Checker. "Verification" was only at 80% when the command prompt reported that "Windows Resource Protection found corrupt files but was unable to fix some of them." It also said that the details are included in the CBS.log.
I tried to access the contents of the CBS.log but "access is denied".
So here is the MGADiag report like you asked.
EDIT: Wrong report...
- Edited by J-4-G Tuesday, February 1, 2011 3:23 AM Wrong report...
Tuesday, February 1, 2011 2:44 AM -
Oops! I forgot to restart. Well, the "not genuine" problem has disappeared, though I suspect it will be back soon.
Here is the diagnostic AFTER I rebooted.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2
Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=
Windows Product ID: 00359-OEM-8882277-83151
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
Error: 0x80041010
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:18:2011 21:14
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdp8N7ujmwwbkRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci
Tuesday, February 1, 2011 3:22 AM -
"J-4-G" wrote in message news:d2ddcd79-2cf2-43a9-b6a5-d1955c76aeb0...
Oops! I forgot to restart. Well, the "not genuine" problem has disappeared, though I suspect it will be back soon.
Here is the diagnostic AFTER I rebooted.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2
Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=
Windows Product ID: 00359-OEM-8882277-83151
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
Unfortunately, your assumption is probably correct :(That error message translates as 'Invalid class' - unfortunately, it doesn't explain which one. or how, and it's not one I've seen before.I can only think that there's a problem with the Licensing Store.....- please try the following
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Reboot
Run MGADiag again, and post the report
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, February 1, 2011 4:20 AMModerator -
Following the same suggestion in another forum topic, I have recreated the licensing store before. I tried to so again. This time, however, "The Software Protection service is not started. More help is available by typing NET HELPMSG 3521." So I typed NET HELPMSG 3521 and found, "The *** service is not started."
Thankfully the problem hasn't reappeared again, but I'm wondering if I should reinstall Windows 7. In your opinion, would that be the best course of action at this point?
Tuesday, February 1, 2011 11:57 PM -
"J-4-G" wrote in message news:a6b57ebb-346b-43cf-acb6-bdce3d183154...
Thanks for your quick reply. I couldn't find a system recovery checkpoint earlier than Jan. 18th, so I decided to use the System File Checker. "Verification" was only at 80% when the command prompt reported that "Windows Resource Protection found corrupt files but was unable to fix some of them." It also said that the details are included in the CBS.log.
I tried to access the contents of the CBS.log but "access is denied".
Copy the file to your desktop - you'll may get a UAC prompt for access, just accept it.you should then be able to open the file in Notepad, but see here for how to interpret it.....
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, February 2, 2011 12:40 PMModerator -
"J-4-G" wrote in message news:c4255779-b5c0-4a61-91a4-fff06b3662d2...
Following the same suggestion in another forum topic, I have recreated the licensing store before. I tried to so again. This time, however, "The Software Protection service is not started. More help is available by typing NET HELPMSG 3521." So I typed NET HELPMSG 3521 and found, "The *** service is not started."
Thankfully the problem hasn't reappeared again, but I'm wondering if I should reinstall Windows 7. In your opinion, would that be the best course of action at this point?
Please open the Services ConsoleClick StartIn the Search box, typeservices.mscand hit the Enter keyAccept the UAC prompt if you get oneLook for the Software Protection Service in the list - right-click on it, and select Properties.Is it running?Is its startup type listed as 'Automatic (delayed start)' - if not set it that way.What happens if you try to start the service? what EXACT error message do you get? (if any)If it Starts - and then almost immediately stops again, then suspect malware.If it refuses to start, the error message may tell us why.If it starts OK, then run an MGADiag report, and see what happens - post the report in your response.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothWednesday, February 2, 2011 12:45 PMModerator -
I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.
Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.
The "not genuine" problem appeared momentairly upon my login, but then disappeared.
I'm starting to suspect it has something to do with this computer falling apart. Each day that I attempt to start the laptop, I get the BSOD 3+ times for various errors before Windows successfully starts. I thought that this and the "Your copy of Windows is not genuine" were unrelated, but I suppose it is possible that there are some seriously damaged system files.
I don't think my problem is malware-related. I run and update Microsoft Security Essentials regularly without issues.
Again, do you think I should reinstall Windows? I'd rather not go to all that trouble if I don't have to, but if it's my only course of option, I'll gladly take it.
EDIT: Well, I could have sworn that the Software Protection Service WAS started, but when I checked again it was stopped. I ran the MGADiag report and here's what I got...
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2
Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=
Windows Product ID: 00359-OEM-8882277-83151
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.
Error: 0x80041010
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:1:2011 19:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdt2O7ujmwwbkRso=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC INSYDE
FACP HPQOEM SLIC-MPC
HPET INSYDE SLIC-MPC
BOOT INSYDE INSYDE
MCFG INSYDE
ASF! INTEL HCG
SLIC HPQOEM SLIC-MPC
SSDT INTEL SataAhci
SSDT INTEL SataAhci
Wednesday, February 2, 2011 10:49 PM -
"J-4-G" wrote in message news:44dcf81e-1e9e-4ce7-a1da-fa4dcbae3509...
I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.
Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.
The "not genuine" problem appeared momentairly upon my login, but then disappeared.
Yep - that's a 'race condition' all right.You now say that you get blue screens at startup?This is a pretty fair indication that there's something seriously wrong somewhereBack up your data to an external drive first!Then start looking at the hardware - check that the RAM is seated properly (take it out and reseat it), check all the power leads are firmly on.Check that there's enough air getting in and out - and that the fan spins properly on the CPU.Then look for the obvious problems -run memtest86+ (www.memtest.org) and see what it has to say after running for a couple of hours.Do a CHKDSK C: /R to check the HD for bad sectors as well as file problems - preferably from a boor from DVD.You'll need to do all of that anyway even if you do elect to$ reformat/reinstallThen check the system over with every bit of anti-malware you can think of - it could be a rootkit that's hiding somewhere.Then you can try fixing the system if it's still flaky but running.possibly the easiest thing to try would be a repair install of Win 7 (otherwise known as an In-Place Upgrade install - but I don't think you can do that with an OEM disk (worth trying though <g> - insert the disk while Windows is running and see if you're allowed to 'upgrade' the system) If not, then you'll have to see if you can borrow a Retail W7 HP disk from someone and use that.We're getting way off topic for this forum - your best bet is to post for help solving the general system problems in the Win 7 Repair Answers forum, where people have a LOT of experience in that sort of troubleshooting.Once you have the system stable and reliable again, if you still have problems with Activation/Validation, come back here and we'll see what we can see.
--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth- Proposed as answer by Darin Smith MS Thursday, February 3, 2011 8:31 PM
- Marked as answer by Darin Smith MS Friday, February 4, 2011 7:23 PM
Wednesday, February 2, 2011 11:25 PMModerator -
Just as a side note: as long as the "Automatic (delayed start)" option is selected, the Software Protection Service will start and stop (automatically) as needed. So it is expected behavior that the Service may sometimes show as being stopped
Darin MSThursday, February 3, 2011 8:31 PM -
Alright. I'll try some of these things when I get the time. Thanks again for all of your help!Saturday, February 5, 2011 7:56 PM
-
I suggest you run some diagnostics on the hard drive. The inconsistencies I am reading about are strangely familiar.
Colin BarnhorstSaturday, February 5, 2011 11:11 PMAnswerer