Remove From My Forums

Windows 7 Build 7600 - This copy of Windows is not genuine

Question
0

Sign in to vote

I have had an HP Pavilion Laptop for a couple years now. Up until a week ago, I had never had any issues with my copy of Windows 7 being non-genuine. Yet a few days ago I began receiving a dialog window stating "This copy of Windows may not be genuine" upon login. Puzzled, I began searching these forums for an answer to my issue. I found that using "slui.exe" resolved some people's problems, so I gave phone activation a try. It fixed the problem for a few days. Today the error came again! I tried to use "slui.exe" again as a temporary measure, but I received an error dialog box titled "Windows Activation" and containing nothing more than "An error has occurred". I was really at a loss as to do what to do at that point, so I searched the forums again and found little of consequence.

Here are my results from the "Microsoft Genuine Advantage Diagnostic Tool" program. Thanks in advance.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

Windows Product ID: 00359-OEM-8882277-83151

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7600.2.00010300.0.0.003

ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7600.win7_gdr.100618-1621

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

Microsoft Office Enterprise 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

Error: 0x80041010

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0000000000000010

Event Time Stamp: 1:18:2011 21:14

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered File: %systemroot%\system32\sppobjs.dll

HWID Data-->

HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdp8N7ujmwwbkRso=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC INSYDE

  FACP HPQOEM SLIC-MPC

  HPET INSYDE SLIC-MPC

  BOOT INSYDE INSYDE

  MCFG INSYDE

  ASF! INTEL HCG

  SLIC HPQOEM SLIC-MPC

  SSDT INTEL SataAhci

  SSDT INTEL SataAhci

Monday, January 31, 2011 10:47 PM

Answers

0

Sign in to vote
"J-4-G" wrote in message news:44dcf81e-1e9e-4ce7-a1da-fa4dcbae3509...

I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.

Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.

The "not genuine" problem appeared momentairly upon my login, but then disappeared.

Yep - that's a 'race condition' all right.

You now say that you get blue screens at startup?

This is a pretty fair indication that there's something seriously wrong somewhere

Back up your data to an external drive first!

Then start looking at the hardware - check that the RAM is seated properly (take it out and reseat it), check all the power leads are firmly on.

Check that there's enough air getting in and out - and that the fan spins properly on the CPU.

Then look for the obvious problems -

run memtest86+ (www.memtest.org) and see what it has to say after running for a couple of hours.

Do a CHKDSK C: /R to check the HD for bad sectors as well as file problems - preferably from a boor from DVD.

You'll need to do all of that anyway even if you do elect to$ reformat/reinstall
Then check the system over with every bit of anti-malware you can think of - it could be a rootkit that's hiding somewhere.

Then you can try fixing the system if it's still flaky but running.

possibly the easiest thing to try would be a repair install of Win 7 (otherwise known as an In-Place Upgrade install - but I don't think you can do that with an OEM disk (worth trying though <g> - insert the disk while Windows is running and see if you're allowed to 'upgrade' the system) If not, then you'll have to see if you can borrow a Retail W7 HP disk from someone and use that.

We're getting way off topic for this forum - your best bet is to post for help solving the general system problems in the Win 7 Repair Answers forum, where people have a LOT of experience in that sort of troubleshooting.

http://social.answers.microsoft.com/Forums/en-US/w7repair/threads

Once you have the system stable and reliable again, if you still have problems with Activation/Validation, come back here and we'll see what we can see.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Thursday, February 3, 2011 8:31 PM
- Marked as answer by Darin Smith MS Friday, February 4, 2011 7:23 PM
Wednesday, February 2, 2011 11:25 PM

Moderator

All replies

1

Sign in to vote

"J-4-G" wrote in message news:401ac9a5-e71b-401d-af10-0dea3be30940...

I have had an HP Pavilion Laptop for a couple years now. Up until a week ago, I had never had any issues with my copy of Windows 7 being non-genuine. Yet a few days ago I began receiving a dialog window stating "This copy of Windows may not be genuine" upon login. Puzzled, I began searching these forums for an answer to my issue. I found that using "slui.exe" resolved some people's problems, so I gave phone activation a try. It fixed the problem for a few days. Today the error came again! I tried to use "slui.exe" again as a temporary measure, but I received an error dialog box titled "Windows Activation" and containing nothing more than "An error has occurred". I was really at a loss as to do what to do at that point, so I searched the forums again and found little of consequence.

Here are my results from the "Microsoft Genuine Advantage Diagnostic Tool" program. Thanks in advance.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0x8004FE21

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

Windows Product ID: 00359-OEM-8882277-83151

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7600.2.00010300.0.0.003

File Scan Data-->

File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

Error: 0x80041010

Windows Activation Technologies-->

HrOffline: 0x8004FE21

HrOnline: N/A

HealthStatus: 0x0000000000000010

Event Time Stamp: 1:18:2011 21:14

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

Tampered File: %systemroot%\system32\sppobjs.dll

Your problem seems to be a File Mismatch - highlighted above

Try a System Restore back to about the 15th Jan (or slightly earlier) if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone.

If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
System File Checker - Instructions
Click on the Start button
type in the Search box
CMD.EXE
right-click on the only file that is found
Select Run as Administrator
- the Elevated Command Prompt window should pop up
At the Command prompt, type

SFC /SCANNOW

and hit the Enter key
Wait for the scan to finish - make a note of any error messages - and then reboot.

run another MGADiag report, and post the results.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Monday, January 31, 2011 11:15 PM

Moderator
0

Sign in to vote
Thanks for your quick reply. I couldn't find a system recovery checkpoint earlier than Jan. 18th, so I decided to use the System File Checker. "Verification" was only at 80% when the command prompt reported that "Windows Resource Protection found corrupt files but was unable to fix some of them." It also said that the details are included in the CBS.log.

I tried to access the contents of the CBS.log but "access is denied".

So here is the MGADiag report like you asked.

EDIT: Wrong report...
- Edited by J-4-G Tuesday, February 1, 2011 3:23 AM Wrong report...
Tuesday, February 1, 2011 2:44 AM
0

Sign in to vote

Oops! I forgot to restart. Well, the "not genuine" problem has disappeared, though I suspect it will be back soon.

Here is the diagnostic AFTER I rebooted.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

Windows Product ID: 00359-OEM-8882277-83151

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7600.2.00010300.0.0.003

ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7600.win7_gdr.100618-1621

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

Microsoft Office Enterprise 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

Error: 0x80041010

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 1:18:2011 21:14

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdp8N7ujmwwbkRso=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC INSYDE

  FACP HPQOEM SLIC-MPC

  HPET INSYDE SLIC-MPC

  BOOT INSYDE INSYDE

  MCFG INSYDE

  ASF! INTEL HCG

  SLIC HPQOEM SLIC-MPC

  SSDT INTEL SataAhci

  SSDT INTEL SataAhci

Tuesday, February 1, 2011 3:22 AM
1

Sign in to vote

"J-4-G" wrote in message news:d2ddcd79-2cf2-43a9-b6a5-d1955c76aeb0...

Oops! I forgot to restart. Well, the "not genuine" problem has disappeared, though I suspect it will be back soon.

Here is the diagnostic AFTER I rebooted.

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

Windows Product ID: 00359-OEM-8882277-83151

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7600.2.00010300.0.0.003

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

We seem to have fixed the file mismatch, at least.

Unfortunately, your assumption is probably correct :(

That error message translates as 'Invalid class' - unfortunately, it doesn't explain which one. or how, and it's not one I've seen before.

I can only think that there's a problem with the Licensing Store.....

- please try the following
Recreate the Licensing Store
1) Click Start button.
2) Type: CMD.exe into the 'Search programs and files' field
3) Right-Click on CMD.exe and select Run as Administrator
4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
Note: the Software Protection service may not be running, this is ok.
5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
6) Type: rename tokens.dat tokens.bar
7) Type: cd %windir%\system32
8) Type: net start sppsvc
9) Type: slui.exe
10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
Reboot

Run MGADiag again, and post the report

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Tuesday, February 1, 2011 4:20 AM

Moderator
0

Sign in to vote

Following the same suggestion in another forum topic, I have recreated the licensing store before. I tried to so again. This time, however, "The Software Protection service is not started. More help is available by typing NET HELPMSG 3521." So I typed NET HELPMSG 3521 and found, "The *** service is not started."

Thankfully the problem hasn't reappeared again, but I'm wondering if I should reinstall Windows 7. In your opinion, would that be the best course of action at this point?

Tuesday, February 1, 2011 11:57 PM
0

Sign in to vote

"J-4-G" wrote in message news:a6b57ebb-346b-43cf-acb6-bdce3d183154...

Thanks for your quick reply. I couldn't find a system recovery checkpoint earlier than Jan. 18th, so I decided to use the System File Checker. "Verification" was only at 80% when the command prompt reported that "Windows Resource Protection found corrupt files but was unable to fix some of them." It also said that the details are included in the CBS.log.

I tried to access the contents of the CBS.log but "access is denied".

Copy the file to your desktop - you'll may get a UAC prompt for access, just accept it.

you should then be able to open the file in Notepad, but see here for how to interpret it.....

http://support.microsoft.com/kb/928228

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, February 2, 2011 12:40 PM

Moderator
0

Sign in to vote

"J-4-G" wrote in message news:c4255779-b5c0-4a61-91a4-fff06b3662d2...

Following the same suggestion in another forum topic, I have recreated the licensing store before. I tried to so again. This time, however, "The Software Protection service is not started. More help is available by typing NET HELPMSG 3521." So I typed NET HELPMSG 3521 and found, "The *** service is not started."

Thankfully the problem hasn't reappeared again, but I'm wondering if I should reinstall Windows 7. In your opinion, would that be the best course of action at this point?

Please open the Services Console

Click Start

In the Search box, type

services.msc

and hit the Enter key

Accept the UAC prompt if you get one

Look for the Software Protection Service in the list - right-click on it, and select Properties.

Is it running?

Is its startup type listed as 'Automatic (delayed start)' - if not set it that way.

What happens if you try to start the service? what EXACT error message do you get? (if any)

If it Starts - and then almost immediately stops again, then suspect malware.

If it refuses to start, the error message may tell us why.

If it starts OK, then run an MGADiag report, and see what happens - post the report in your response.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

Wednesday, February 2, 2011 12:45 PM

Moderator
0

Sign in to vote

I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.

Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.

The "not genuine" problem appeared momentairly upon my login, but then disappeared.

I'm starting to suspect it has something to do with this computer falling apart. Each day that I attempt to start the laptop, I get the BSOD 3+ times for various errors before Windows successfully starts. I thought that this and the "Your copy of Windows is not genuine" were unrelated, but I suppose it is possible that there are some seriously damaged system files.

I don't think my problem is malware-related. I run and update Microsoft Security Essentials regularly without issues.

Again, do you think I should reinstall Windows? I'd rather not go to all that trouble if I don't have to, but if it's my only course of option, I'll gladly take it.

EDIT: Well, I could have sworn that the Software Protection Service WAS started, but when I checked again it was stopped. I ran the MGADiag report and here's what I got...

Diagnostic Report (1.9.0027.0):

-----------------------------------------

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

Windows Product ID: 00359-OEM-8882277-83151

Windows Product ID Type: 3

Windows License Type: OEM System Builder

Windows OS version: 6.1.7600.2.00010300.0.0.003

ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: Registered, 1.9.9.1

Signed By: Microsoft

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7600.win7_gdr.100618-1621

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Home and Student 2007 - 100 Genuine

Microsoft Office Enterprise 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->

On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

Error: 0x80041010

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 2:1:2011 19:26

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdt2O7ujmwwbkRso=

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name OEMID Value OEMTableID Value

  APIC INSYDE

  FACP HPQOEM SLIC-MPC

  HPET INSYDE SLIC-MPC

  BOOT INSYDE INSYDE

  MCFG INSYDE

  ASF! INTEL HCG

  SLIC HPQOEM SLIC-MPC

  SSDT INTEL SataAhci

  SSDT INTEL SataAhci

Wednesday, February 2, 2011 10:49 PM
0

Sign in to vote
"J-4-G" wrote in message news:44dcf81e-1e9e-4ce7-a1da-fa4dcbae3509...

I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.

Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.

The "not genuine" problem appeared momentairly upon my login, but then disappeared.

Yep - that's a 'race condition' all right.

You now say that you get blue screens at startup?

This is a pretty fair indication that there's something seriously wrong somewhere

Back up your data to an external drive first!

Then start looking at the hardware - check that the RAM is seated properly (take it out and reseat it), check all the power leads are firmly on.

Check that there's enough air getting in and out - and that the fan spins properly on the CPU.

Then look for the obvious problems -

run memtest86+ (www.memtest.org) and see what it has to say after running for a couple of hours.

Do a CHKDSK C: /R to check the HD for bad sectors as well as file problems - preferably from a boor from DVD.

You'll need to do all of that anyway even if you do elect to$ reformat/reinstall
Then check the system over with every bit of anti-malware you can think of - it could be a rootkit that's hiding somewhere.

Then you can try fixing the system if it's still flaky but running.

possibly the easiest thing to try would be a repair install of Win 7 (otherwise known as an In-Place Upgrade install - but I don't think you can do that with an OEM disk (worth trying though <g> - insert the disk while Windows is running and see if you're allowed to 'upgrade' the system) If not, then you'll have to see if you can borrow a Retail W7 HP disk from someone and use that.

We're getting way off topic for this forum - your best bet is to post for help solving the general system problems in the Win 7 Repair Answers forum, where people have a LOT of experience in that sort of troubleshooting.

http://social.answers.microsoft.com/Forums/en-US/w7repair/threads

Once you have the system stable and reliable again, if you still have problems with Activation/Validation, come back here and we'll see what we can see.

--

Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
- Proposed as answer by Darin Smith MS Thursday, February 3, 2011 8:31 PM
- Marked as answer by Darin Smith MS Friday, February 4, 2011 7:23 PM
Wednesday, February 2, 2011 11:25 PM

Moderator
0

Sign in to vote

Just as a side note: as long as the "Automatic (delayed start)" option is selected, the Software Protection Service will start and stop (automatically) as needed. So it is expected behavior that the Service may sometimes show as being stopped
Darin MS

Thursday, February 3, 2011 8:31 PM
0

Sign in to vote

Alright. I'll try some of these things when I get the time. Thanks again for all of your help!

Saturday, February 5, 2011 7:56 PM
0

Sign in to vote

I suggest you run some diagnostics on the hard drive. The inconsistencies I am reading about are strangely familiar.
Colin Barnhorst

Saturday, February 5, 2011 11:11 PM

Answerer

Answered by:

Windows 7 Build 7600 - This copy of Windows is not genuine

Question

Answers

All replies