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Windows 7 Build 7600 - This copy of Windows is not genuine RRS feed

  • Question

  • I have had an HP Pavilion Laptop for a couple years now. Up until a week ago, I had never had any issues with my copy of Windows 7 being non-genuine. Yet a few days ago I began receiving a dialog window stating "This copy of Windows may not be genuine" upon login. Puzzled, I began searching these forums for an answer to my issue. I found that using "slui.exe" resolved some people's problems, so I gave phone activation a try. It fixed the problem for a few days. Today the error came again! I tried to use "slui.exe" again as a temporary measure, but I received an error dialog box titled "Windows Activation" and containing nothing more than "An error has occurred". I was really at a loss as to do what to do at that point, so I searched the forums again and found little of consequence. 

    Here are my results from the "Microsoft Genuine Advantage Diagnostic Tool" program. Thanks in advance.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

    Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

    Windows Product ID: 00359-OEM-8882277-83151

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

    Error: 0x80041010 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 1:18:2011 21:14

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdp8N7ujmwwbkRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP HPQOEM SLIC-MPC

      HPET INSYDE SLIC-MPC

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC HPQOEM SLIC-MPC

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

     

    Monday, January 31, 2011 10:47 PM

Answers

  • I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.

    Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.

     

    The "not genuine" problem appeared momentairly upon my login, but then disappeared.

     

     


    Yep - that's a 'race condition' all right.
    You now say that you get blue screens at startup?
    This is a pretty fair indication that there's something seriously wrong somewhere
    Back up your data to an external drive first!
    Then start looking at the hardware - check that the RAM is seated properly (take it out and reseat it), check all the power leads are firmly on.
    Check that there's enough air getting in and out - and that the fan spins properly on the CPU.
    Then look for the obvious problems -
    run memtest86+ (www.memtest.org) and see what it has to say after running for a couple of hours.
    Do a CHKDSK C:  /R to check the HD for bad sectors as well as file problems - preferably from a boor from DVD.
    You'll need to do all of that anyway even if you do elect to$ reformat/reinstall
    Then check the system over with every bit of anti-malware you can think of - it could be a rootkit that's hiding somewhere.
    Then you can try fixing the system if it's still flaky but running.
    possibly the easiest thing to try would be a repair install of Win 7 (otherwise known as an In-Place Upgrade install - but I don't think you can do that with an OEM disk (worth trying though <g> - insert the disk while Windows is running and see if you're allowed to 'upgrade' the system)  If not, then you'll have to see if you can borrow a Retail W7 HP disk from someone and use that.
    We're getting way off topic for this forum - your best bet is to post for help solving the general system problems in the Win 7 Repair Answers forum, where people have a LOT of experience in that sort of troubleshooting.
    Once you have the system stable and reliable again, if you still have problems with Activation/Validation, come back here and we'll see what we can see.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, February 3, 2011 8:31 PM
    • Marked as answer by Darin Smith MS Friday, February 4, 2011 7:23 PM
    Wednesday, February 2, 2011 11:25 PM
    Moderator

All replies

  • I have had an HP Pavilion Laptop for a couple years now. Up until a week ago, I had never had any issues with my copy of Windows 7 being non-genuine. Yet a few days ago I began receiving a dialog window stating "This copy of Windows may not be genuine" upon login. Puzzled, I began searching these forums for an answer to my issue. I found that using "slui.exe" resolved some people's problems, so I gave phone activation a try. It fixed the problem for a few days. Today the error came again! I tried to use "slui.exe" again as a temporary measure, but I received an error dialog box titled "Windows Activation" and containing nothing more than "An error has occurred". I was really at a loss as to do what to do at that point, so I searched the forums again and found little of consequence. 

    Here are my results from the "Microsoft Genuine Advantage Diagnostic Tool" program. Thanks in advance.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

    Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

    Windows Product ID: 00359-OEM-8882277-83151

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7600.16385], Hr = 0x80092003

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

    Error: 0x80041010 

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000010

    Event Time Stamp: 1:18:2011 21:14

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\sppobjs.dll

     

    Your problem seems to be a File Mismatch  - highlighted above
    Try a System Restore back to about the 15th Jan (or slightly earlier)  if you can - reboot again when complete, and see if the notification goes away. Run MGADiag and have a look to see if the mismatch has gone.
     
     
    If that doesn't work, or fails to fix the problem - or you don't want to use it, try a System File Checker - it will attempt to replace the broken file and any others it finds.
    System File Checker - Instructions
    Click on the Start button
    type in the Search  box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
     - the Elevated Command Prompt window should pop up
    At the Command prompt, type
     
    SFC   /SCANNOW
     
    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.
     
    run another MGADiag report, and post the results.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, January 31, 2011 11:15 PM
    Moderator
  • Thanks for your quick reply. I couldn't find a system recovery checkpoint earlier than Jan. 18th, so I decided to use the System File Checker. "Verification" was only at 80% when the command prompt reported that "Windows Resource Protection found corrupt files but was unable to fix some of them." It also said that the details are included in the CBS.log.

    I tried to access the contents of the CBS.log but "access is denied".

    So here is the MGADiag report like you asked.

     

    EDIT: Wrong report...

    • Edited by J-4-G Tuesday, February 1, 2011 3:23 AM Wrong report...
    Tuesday, February 1, 2011 2:44 AM
  • Oops! I forgot to restart. Well, the "not genuine" problem has disappeared, though I suspect it will be back soon.

    Here is the diagnostic AFTER I rebooted.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

    Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

    Windows Product ID: 00359-OEM-8882277-83151

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

    Error: 0x80041010 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 1:18:2011 21:14

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdp8N7ujmwwbkRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP HPQOEM SLIC-MPC

      HPET INSYDE SLIC-MPC

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC HPQOEM SLIC-MPC

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

    Tuesday, February 1, 2011 3:22 AM
  • Oops! I forgot to restart. Well, the "not genuine" problem has disappeared, though I suspect it will be back soon.

    Here is the diagnostic AFTER I rebooted.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

    Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

    Windows Product ID: 00359-OEM-8882277-83151

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

     

    We seem to have fixed the file mismatch, at least.
    Unfortunately, your assumption is probably correct :(
    That error message translates as 'Invalid class' - unfortunately, it doesn't explain which one. or how, and it's not one I've seen before.
    I can only think that there's a problem with the Licensing Store.....
     
    - please try the following
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
    Reboot
     
    Run MGADiag again, and post the report
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 1, 2011 4:20 AM
    Moderator
  • Following the same suggestion in another forum topic, I have recreated the licensing store before. I tried to so again. This time, however, "The Software Protection service is not started. More help is available by typing NET HELPMSG 3521." So I typed NET HELPMSG 3521 and found, "The *** service is not started."

     

    Thankfully the problem hasn't reappeared again, but I'm wondering if I should reinstall Windows 7. In your opinion, would that be the best course of action at this point?

    Tuesday, February 1, 2011 11:57 PM
  • Thanks for your quick reply. I couldn't find a system recovery checkpoint earlier than Jan. 18th, so I decided to use the System File Checker. "Verification" was only at 80% when the command prompt reported that "Windows Resource Protection found corrupt files but was unable to fix some of them." It also said that the details are included in the CBS.log.

    I tried to access the contents of the CBS.log but "access is denied".


    Copy the file to your desktop - you'll may get a UAC prompt for access, just accept it.
    you should then be able to open the file in Notepad, but see here for how to interpret it.....

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 2, 2011 12:40 PM
    Moderator
  • Following the same suggestion in another forum topic, I have recreated the licensing store before. I tried to so again. This time, however, "The Software Protection service is not started. More help is available by typing NET HELPMSG 3521." So I typed NET HELPMSG 3521 and found, "The *** service is not started."

     

    Thankfully the problem hasn't reappeared again, but I'm wondering if I should reinstall Windows 7. In your opinion, would that be the best course of action at this point?


    Please open the Services Console
    Click Start
    In the Search box, type
    services.msc
    and hit the Enter key
    Accept the UAC prompt if you get one
    Look for the Software Protection Service in the list - right-click on it, and select Properties.
    Is it running?
    Is its startup type listed as 'Automatic (delayed start)'  - if not set it that way.
    What happens if you try to start the service? what EXACT error message do you get? (if any)
    If it Starts - and then almost immediately stops again, then suspect malware.
    If it refuses to start, the error message may tell us why.
    If it starts OK, then run an MGADiag report, and see what happens - post the report in your response.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 2, 2011 12:45 PM
    Moderator
  • I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.

    Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.

     

    The "not genuine" problem appeared momentairly upon my login, but then disappeared.

    I'm starting to suspect it has something to do with this computer falling apart. Each day that I attempt to start the laptop, I get the BSOD 3+ times for various errors before Windows successfully starts. I thought that this and the "Your copy of Windows is not genuine" were unrelated, but I suppose it is possible that there are some seriously damaged system files. 

    I don't think my problem is malware-related. I run and update Microsoft Security Essentials regularly without issues.

    Again, do you think I should reinstall Windows? I'd rather not go to all that trouble if I don't have to, but if it's my only course of option, I'll gladly take it.

     

    EDIT: Well, I could have sworn that the Software Protection Service WAS started, but when I checked again it was stopped. I ran the MGADiag report and here's what I got...

     

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-VBWXF-7W2WP-CKBP2

    Windows Product Key Hash: /k3gAegaOCSePVkvORWfec6Btrs=

    Windows Product ID: 00359-OEM-8882277-83151

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010300.0.0.003

    ID: {71AA9129-A69F-4A71-88A5-385B9F3E30B5}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: Registered, 1.9.9.1

    Signed By: Microsoft

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{71AA9129-A69F-4A71-88A5-385B9F3E30B5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CKBP2</PKey><PID>00359-OEM-8882277-83151</PID><PIDType>3</PIDType><SID>S-1-5-21-18407315-779720953-3614951334</SID><SYSTEM/><BIOS/><HWID>BEB63D07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>15E50003BFA4B1A</Val><Hash>2S8zLiLDKH3a5rbGkaETTyJz2xM=</Hash><Pid>81602-397-4011735-68787</Pid><PidType>10</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5091545D14336D4</Val><Hash>aIqH3s4LRqRK0fnrf8zbwGeUjbE=</Hash><Pid>81599-874-6024484-65035</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80041010' to display the error text.

    Error: 0x80041010 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 2:1:2011 19:26

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEAAgABAAQAAAACAAAAAwABAAEA6GEatQT8Qq16f7YAdmnOcEawnkYEdt2O7ujmwwbkRso=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP HPQOEM SLIC-MPC

      HPET INSYDE SLIC-MPC

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC HPQOEM SLIC-MPC

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

    Wednesday, February 2, 2011 10:49 PM
  • I tried both your suggestions. First I copied the CBS.log to my desktop; I still couldn't open it.

    Next I checked the Software Protection Service, and it was running with the "Automatic (delayed start)" option selected.

     

    The "not genuine" problem appeared momentairly upon my login, but then disappeared.

     

     


    Yep - that's a 'race condition' all right.
    You now say that you get blue screens at startup?
    This is a pretty fair indication that there's something seriously wrong somewhere
    Back up your data to an external drive first!
    Then start looking at the hardware - check that the RAM is seated properly (take it out and reseat it), check all the power leads are firmly on.
    Check that there's enough air getting in and out - and that the fan spins properly on the CPU.
    Then look for the obvious problems -
    run memtest86+ (www.memtest.org) and see what it has to say after running for a couple of hours.
    Do a CHKDSK C:  /R to check the HD for bad sectors as well as file problems - preferably from a boor from DVD.
    You'll need to do all of that anyway even if you do elect to$ reformat/reinstall
    Then check the system over with every bit of anti-malware you can think of - it could be a rootkit that's hiding somewhere.
    Then you can try fixing the system if it's still flaky but running.
    possibly the easiest thing to try would be a repair install of Win 7 (otherwise known as an In-Place Upgrade install - but I don't think you can do that with an OEM disk (worth trying though <g> - insert the disk while Windows is running and see if you're allowed to 'upgrade' the system)  If not, then you'll have to see if you can borrow a Retail W7 HP disk from someone and use that.
    We're getting way off topic for this forum - your best bet is to post for help solving the general system problems in the Win 7 Repair Answers forum, where people have a LOT of experience in that sort of troubleshooting.
    Once you have the system stable and reliable again, if you still have problems with Activation/Validation, come back here and we'll see what we can see.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Thursday, February 3, 2011 8:31 PM
    • Marked as answer by Darin Smith MS Friday, February 4, 2011 7:23 PM
    Wednesday, February 2, 2011 11:25 PM
    Moderator
  • Just as a side note: as long as the "Automatic (delayed start)" option is selected, the Software Protection Service will start and stop (automatically) as needed.  So it is expected behavior that the Service may sometimes show as being stopped
    Darin MS
    Thursday, February 3, 2011 8:31 PM
  • Alright. I'll try some of these things when I get the time. Thanks again for all of your help!
    Saturday, February 5, 2011 7:56 PM
  • I suggest you run some diagnostics on the hard drive.  The inconsistencies I am reading about are strangely familiar.
    Colin Barnhorst
    Saturday, February 5, 2011 11:11 PM
    Answerer