Error message when trying to redeem free elearning vouchers RRS feed

  • Question

  • After entering voucher code and signing in with Windows Live and cancelling out of the "personal information page, I am receiving and "error has occurred, please try again, so I am unsure as to whether my redemption has been accepted.  I am not directed to a Product Selection page.  Am I missing something here?


    Monday, May 3, 2010 6:39 PM

All replies

  • ·       Hi JanwaBrown,,

    Can you please send your issue details at learnmgr@microsoft.com with the following detail’s?

    -First Name

    -Last Name

    -Live ID you used to login to E-Learning

    -16 Digit Hex PUID

    16 Digit Hex PUID –


    · Go to the following site:  https://account.live.com/SummaryPage.aspx

    · Sign-in to Windows Live.

    · Click on Account Summary (in the left nav)

    · Click on Registered Information (Above Password Reset Information)

    · This will open up to your profile data. 

    · Scroll all the way down to the bottom and you will see the words: Unique ID: [16 digit HexPUID]

    · Copy that 16 digit number paste it into this email.


    -Course Name and Number you are referring to.

    -URL where error/issue encountered.

    -Screenshot of the error if you can get.

    -Detailed description of the problem.

    -Phone number we can reach you at.

    -Country you are located in.

    Best Regards,

    Sujith Gopal,
    Microsoft Learning Support Team.

    Thursday, May 6, 2010 7:49 AM