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2003 Office suddenly not genuine RRS feed

  • Question

  • I purchased a  Lenovo Z61m laptop directly fron Lenovo on 08/30/2006 with XP Pro and Office Professional 2003 preinstalled.  I was never provided with a CD backup.  After a recent Microsoft update (perhaps the Outlook Connector), I have recieved a notification that my version of Office 2003 is not genuine.  I ran the genuine advantage diagnotic tool and it indicates 114 Blocked VLK2.  This machine was purchased directly from Lenovo.  Either an error was created in a Microsoft download (I've run automatic updates for 3 years without a problem) or Lenovo sold me a laptop with counterfeit software.  Could you provide some help and resolve this issue?
    Wednesday, September 30, 2009 11:14 PM

Answers

  • Hello trial lawyer,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    As you are already aware, your Lenovo computer currently has a nongenuine installation of Office 2003 Professional volume licensing edition, which was installed with a widely pirated and now-blocked volume licensing key.

    While an error in the Microsoft OGA Notifier program and an error by Lenovo shipping you nongenuine software are certainly possibilities, the chance of either of these things being the reason for the current situation is quite low.

    What is much more likely an explanation has been posted by Darin Smith of MSFT:

    "The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticat update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      "Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS"

    One more thing you will want to verify is whether the Office that came with your computer was a trial version or a full version of an OEM license.  If you still have the documentation of your order with Lenovo, that would be the first place to start.  If no docs, perhaps a call to their customer service people and they could look up your order to see if you got a trial version or if you paid extra for a full OEM installation.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 1, 2009 8:58 PM
    Thursday, October 1, 2009 1:53 AM

All replies

  • Here's my diagnotic report"

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {4C5B07CF-5A94-49B2-B3EB-7FC9695FC60C}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4C5B07CF-5A94-49B2-B3EB-7FC9695FC60C}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-830857399-1670148630-3071942502</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>9452E8U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7FET50WW (1.10 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20060620000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>1E6A3E07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57137</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 13E96:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, September 30, 2009 11:33 PM
  • Hello trial lawyer,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    As you are already aware, your Lenovo computer currently has a nongenuine installation of Office 2003 Professional volume licensing edition, which was installed with a widely pirated and now-blocked volume licensing key.

    While an error in the Microsoft OGA Notifier program and an error by Lenovo shipping you nongenuine software are certainly possibilities, the chance of either of these things being the reason for the current situation is quite low.

    What is much more likely an explanation has been posted by Darin Smith of MSFT:

    "The reason you hadn't see the Non-Genuine message sooner is that Office doesn't have any anti-piracy systems other then Activation and this pirated Product Key is a Volume License Key that doesn't require Activation.  The only way for you to have found out that the Office was Non-Genuine would have been if you had gone to http://Microsoft.com/genuine and click the 'Validate Office", gone to the Office Download site and attempted to download any non-criticat update or by installing the Office Notifier. It turns out that you just recently downloaded and installed the Office Notifer and that is what is telling you that Office is Non-Genuine

      "Now, I am Not accusing you of piracy. There are a number of reason why your Office would be using a Pirated key. The three most common are:

    1) You may have bought the software from a unscrupulous seller who sold you pirated software. 
      In which case I recommend, if possible, contacting that seller and demand the Genuine Microsoft software, that you paid for or at least a refund. I also recommend submitting a Piracy Report at http://microsoft.com/piracy

    or

    2) You had your computer worked on (by a repair person, a friend or that smart kid down the street) and in the course of fixing the PC, they had to reinstall Office.  Instead of contacting you to get the proper Product Key, (maybe due to not knowing it was wrong or due to laziness) they downloaded it from the internet.
      In this case, you probably have a Genuine copy (and Product Key) of Office, you just need to uninstall the Non-genuine one and reinstall the software using the proper (Genuine) Product Key

    or

    3) A repair person, a friend or that smart kid down the street may have thought they were doing you a Favor by installing a copy of Office on your computer, "for Free".  But in fact he/she installed a Pirated Copy.  It's all togeather possible they didn't know they were doing anything wrong and thought they were just being nice.
      In this case, the best way to resolve the issue would be to uninstall the software and if you still want to use Office, buy it from a trusted retailer or online store.


    Thank you,
    Darin MS"

    One more thing you will want to verify is whether the Office that came with your computer was a trial version or a full version of an OEM license.  If you still have the documentation of your order with Lenovo, that would be the first place to start.  If no docs, perhaps a call to their customer service people and they could look up your order to see if you got a trial version or if you paid extra for a full OEM installation.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Thursday, October 1, 2009 8:58 PM
    Thursday, October 1, 2009 1:53 AM
  • Dan,

    Thanks for the reply. The three possibilities suggested by Darin don't apply. No one ever installed a "free" copy of Office on this computer, no one has ever reinstalled Office on this computer, and I certainly hope that Lenovo would not be characterized as an "unscrupulous" seller. I've already checked with Lenovo and they will be getting back to me. The possibility that there is an error in the Microsoft OGA Notifier is now 50%, instead of being "quite low".  Can you follow up on that issue?  Thanks.
    Thursday, October 1, 2009 12:53 PM
  • Dan,

    Can you help???  Please advise.

    Joel
    Thursday, October 1, 2009 8:34 PM
  • Hello Trial Lawer,

      Unfortunatly, I don't have any way of knowing how that key came to be in your copy of Office, but what we do know is that the key is:

    a) A Volume License key (which must be bought in a minimum quanity of 50 licenses and are non-tranferable)
    b) Has been 'Blocked by Microsoft' (note: being Blocked is not the default. Keys must be specificly blocked)
    c) The Diagnostic Report is giving a 114 error. 

     A 114 error indicates one particular product key that was leaked to the internet along time ago and is one of the most pirated Office keys out there.  All the Diagnostic Tool had to do is match the product key being used in your Office to the widely Leaked key and if they match then it's a 114 error. That is not a 50% error thing, that is a 1 to 1 match.

      At this point, the OGA Notifier and The MGA Diagnostic Tool both have found this Office to be using a Non-Genuine VLK key (the Diag Tool even identified it as one specific key). You can also go to http://microsoft.com/genuine and click the Validate Office button.  It will do a complete Validateion and will notify you of the same results.

      To get collaborating evidence, you can use software to get the exact key that is currently being used in your Office, then seach for that key on the internet.  You would expect that a Genuine Product Key would not be found out on the internet.  If the internet search returns pages of results, it's the 114 key. (it is against policy for me to provide links to such software, but if Dan sees this, he should be able to provide it).

      Lastly, if this Office came included in your computer when you bought it, it would have come with reinstall software and the product key listed in the computer's documentation.  Match that Product Key to the one being used in your Office.

      If the keys are the same, then that Non-Genuine key was included with your computer and you should take the approprate steps either get the Genuine Microsoft Software, from the seller, that you paid for.  Or return the computer for a full refund. (Note: unless you bought the computer direct from Lenovo, odds are that the computer did not come with Office pre-installed from the factory and the seller installed the Office at your request)

      If the keys are different, then the non-genuine key did not come with your computer and it found it's way into your copy of Office in some other way, such as the ways that were posted above.  However, in this situation, the resolution is to reinstall office using the proper Product Key.

    Thank you,
    Darin MS
    Thursday, October 1, 2009 8:55 PM