locked
Windows 7 pro "not genuine" RRS feed

  • Question

  • After the last critical update 9/5/12 my installation of win7 pro says its not genuine and has been blocked. It has been running without problem since Nov 2010. Here is the output from MGAdiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-7WWQK-686XC-7CTHV
    Windows Product Key Hash: JnN5DUkAGLJWNAz46nGPb1LYa9U=
    Windows Product ID: 00371-153-8169056-85242
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {FA11D16E-CD06-410D-8BDC-2C196C331D53}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120330-1504
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{FA11D16E-CD06-410D-8BDC-2C196C331D53}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7CTHV</PKey><PID>00371-153-8169056-85242</PID><PIDType>5</PIDType><SID>S-1-5-21-705506887-829980547-2983727587</SID><SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>XPS 630i</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090505000000.000000+000</Date></BIOS><HWID>0C013507018400F8</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>MC09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-153-816905-01-3081-7601.0000-1342012
    Installation ID: 012843827560620003164645242100821065126901373444513682
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7CTHV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 13/05/2012 2:01:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 5:13:2012 12:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: OAAAAAIAAgABAAEAAwADAAAAAQABAAEA6GGyUWgudxZIJCpr7qoU1oB92q5M6kJvq3XrDGLNTFg=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          MC09   
      FACP            DELL          MC09   
      HPET            DELL          MC09   
      BOOT            DELL          MC09   
      MCFG            DELL          MC09   
      SLIC            DELL          MC09   
      SSDT            PmRef        CpuPm

    TIA

    S

    Sunday, May 13, 2012 4:08 AM

Answers

  • "stickytree" wrote in message news:402d861f-dedc-4e01-9835-0425121028f3...

    After the last critical update 9/5/12 my installation of win7 pro says its not genuine and has been blocked. It has been running without problem since Nov 2010. Here is the output from MGAdiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-7WWQK-686XC-7CTHV
    Windows Product Key Hash: JnN5DUkAGLJWNAz46nGPb1LYa9U=
    Windows Product ID: 00371-153-8169056-85242
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Other data-->
    SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>XPS 630i</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090505000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 7CTHV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 13/05/2012 2:01:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    TIA

    S

    From where did you purchase this license? How was it packaged?
    As you've found out, the Key has been blocked by MS - presumably either for abuse, or because the Key has been tagged as Returned or Lost.
     
    Darin will probably be able to tell you when he gets into the office tomorrow - but knowing the name of your vendor will allow us to assess things in the meantime.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 13, 2012 10:09 AM
    Moderator

All replies

  • "stickytree" wrote in message news:402d861f-dedc-4e01-9835-0425121028f3...

    After the last critical update 9/5/12 my installation of win7 pro says its not genuine and has been blocked. It has been running without problem since Nov 2010. Here is the output from MGAdiag:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-7WWQK-686XC-7CTHV
    Windows Product Key Hash: JnN5DUkAGLJWNAz46nGPb1LYa9U=
    Windows Product ID: 00371-153-8169056-85242
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048


    Other data-->
    SYSTEM><Manufacturer>Dell Inc</Manufacturer><Model>XPS 630i</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.13</Version><SMBIOSVersion major="2" minor="5"/><Date>20090505000000.000000+000</Date></BIOS



    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: 7CTHV
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 4
    Trusted time: 13/05/2012 2:01:03 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0


    TIA

    S

    From where did you purchase this license? How was it packaged?
    As you've found out, the Key has been blocked by MS - presumably either for abuse, or because the Key has been tagged as Returned or Lost.
     
    Darin will probably be able to tell you when he gets into the office tomorrow - but knowing the name of your vendor will allow us to assess things in the meantime.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 13, 2012 10:09 AM
    Moderator
  • It was purchased from Digital River. Apparently there was a similar problem with this last September.

    S

    Sunday, May 13, 2012 12:05 PM
  • "stickytree" wrote in message news:b03416e9-3c89-4e7a-8403-ee8370644038...

    It was purchased from Digital River. Apparently there was a similar problem with this last September.

    S

    Yes, there was (was it that long ago?)
    Contact DR yourself, and explain the problem - this may be a residual from that incident although I doubt it).
    As I say, Darin may be able to provide further details of reasons tomorrow.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, May 13, 2012 3:46 PM
    Moderator
  • I have checked the key and it is showing as Blocked (as of 4/17/2012) with a reason: Returned. This indicated that a product, which included this key, was Returned. When this occurs, Microsoft is notified of the return and the key is then Blocked from further use.

    I  also recommend that you contact Digital River. Either the product was returned by you or another user of the computer or Digital River may have made a mistake of some sort. In either case, Digital River would be the one to sort it out. Also, since a Return is usually associated with a Refund, you may want to confirm with your banking records that the price of the software was refunded or not.

    Thank you,


    Darin MS



    Monday, May 14, 2012 8:55 PM
  • After 2 weeks of repeatedly contacting the MS online store I have admitted defeat. These people must be the worst to deal with and MS should have a long hard look at this service.

    The background to the story was that I purchased win7 pro through their itsnotcheating program back in 2010. On the day I ordered the price was $49. The transaction appeared to go through  but I received no confirmation email. The next day I checked back on the site and the price had increased to $119! and still no confirmation. I tried to repurchase again but it said I couldn't because I had already purchased my 1 copy allowed by the program. After about 2 months and many phone calls and emails they managed to clear my previous transaction and told me to purchase win7 at $119 and they would refund the difference. I duly purchased the software. Only problem they refunded the whole amount. Almost 2 years later they notice and invalidate the key.

    Now after 2 weeks of more phone calls and emails they have said, well too much time has passed, tough luck! Thanks a lot MS!

    Fortunately for me my uni is now selling copies of win7 to staff for less now. So I'm still ahead. But really MS online store really needs to lift its game.

    S

    Wednesday, June 6, 2012 1:53 AM