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Previously activated Windows 7 now showing as not genuine RRS feed

  • Question

  • I obtain a copy of Windows 7 via my University and in the agreement it was stated that it could be installed on two machines.  I have it on my desktop PC, where it is still running happily, and this laptop.   Both machines were activated at the time of installing the OS without any problems.  

    The laptop has gone unused for about 12 months as the original power adaptor failed and I it has only just been replaced.  When it was booted today for the first time I was presented with a "Your Windows isn't genuine" message, and assumed it was perhaps because the mechanism to check the license was out of date.  I have since run Windows Update and installed all the updates but the problem persisted.  

    There is a a message popping up periodically from the taskbar saying the activation period has expired.  My order page on Dreamspark says the code was only available until 14th February 2015, two years from the order date, so I guess this fits but as this machine was activated well before then I don't understand why this has been terminated? 

    I request help via Microsoft Answer Desk chat and was connected with Abigail C, who instructed me to try activating via the automated phone service.  After entering the 9 groups of numbers I was asked how many computers I had this and I responded with more than one.  The system informed me that I was only authorised to install it one one machine and hung up. Has there been a change in the licensing terms for software obtained from Dreamspark?

    I informed Abigail of the outcome and she suggested I post the output of the MGA diagnostic tool here for further help, which I have attached below.  Any help at all will be most appreciated:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-B4QVY-T9C24-DPTJG
    Windows Product Key Hash: F3Z9iYt+Mrt9QdYFrl2oZElfrt8=
    Windows Product ID: 00376-145-3512703-06926
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.049
    ID: {8B66EF9E-1719-4A3B-BBBD-ED73127B1F7B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows 7 Professional N
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.150202-1526
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8B66EF9E-1719-4A3B-BBBD-ED73127B1F7B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.049</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-DPTJG</PKey><PID>00376-145-3512703-06926</PID><PIDType>5</PIDType><SID>S-1-5-21-4260255620-1311907109-1347208739</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>36DB3607018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, ProfessionalN edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 92f06ba8-08e1-4156-b8b5-d38328f5b5d5
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00376-00212-145-351270-00-2057-7601.0000-0712015
    Installation ID: 006342028133983616838151768561306885413312676800843582
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: DPTJG
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 3
    Trusted time: 12/03/2015 17:06:46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:12:2015 12:13
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqheMthV2jNmFXYOKB9UbXh4yGZGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   WN09   
      FACP DELL   WN09   
      HPET DELL   WN09   
      MCFG DELL   WN09   
      SLIC DELL   WN09   
      SSDT PmRef CpuPm



    • Edited by ChilledRat Thursday, March 12, 2015 5:41 PM typo
    Thursday, March 12, 2015 5:40 PM

Answers

  • You need to talk to an Activation operator and explain your situation.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by ChilledRat Thursday, March 19, 2015 11:32 AM
    Thursday, March 19, 2015 11:15 AM
    Moderator

All replies

  • You need to talk to an Activation operator and explain your situation.

    telephone activation (operator calls)

    Click on the Start button

    in the Search box, type

    SLUI   4

    and hit the Enter key

    follow the instructions, but when asked which service you require by the telephone ansafone, do NOT reply - this should force an operator to respond, who can deal with you 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Marked as answer by ChilledRat Thursday, March 19, 2015 11:32 AM
    Thursday, March 19, 2015 11:15 AM
    Moderator
  • Thanks for the reply, I wish the person(?) on the support chat had mentioned that it was possible to speak to a human.  I went back to Dreamspark and got a Windows 8.1 license but had to do a wipe/install as the upgrade failed (probably because 7 was no longer active.)  Probably something I would have had to do at some point, just the timing was bad for my studying. 

    I've voted the reply as helpful as that is definitely handy to know if this happens again in the future.

    Thanks again,

    - Lee

    Thursday, March 19, 2015 11:32 AM