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billing and account update ? RRS feed

  • Question

  • how do I update information for a billing account?  I paid for live one care with an old email that I do not use or remember how I set it up and therefore cannot figure out how to get one care onto my laptop.
    Sunday, June 8, 2008 10:55 PM

Answers

  • I've moved your post to the Install and Activate topic.

    You don't update your Billing account as the OneCare subscription cannot be transferred to a new LiveID (email).

     

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

     

    On the first PC, open OneCare and click Help and then About to see your Subscription ID. That is the LiveID to sign in with.

     

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate with.

     

    -steve
    Tuesday, June 10, 2008 9:42 PM
    Moderator