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Genuine Validation Failure Office RRS feed

  • Question

  • I have XP Pro and 2007 Office Standard. Both are genuine MS programs. I receive updates with no problem. Tried to acquire a office add on and received a genuine failure notice. The details stated that I had to remove two older XP office programs that is in my computer. When I inserted the older CD, the source of these older programs and tried to remove them I received an error message, "The patch package could ot be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package." Unable to contact the vendor of the software and unable to find the patch package on the CD.  Is there a 'hard' removal approach to get rid of this software and it's related files?
    Thursday, May 24, 2007 6:09 PM

Answers

  • Mhobie,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine
    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, May 24, 2007 8:30 PM
  • I had the same problem but Steve's solution worked fine for me. Thanks a lot  Steve because I was pulling my hair out to solve this one.
    Wednesday, June 6, 2007 7:45 PM
  • Humble_ Weeble,

     

    I am very glad to see the solution worked for :-).  Feedback is always great. Have a great week and post again should you need further assistance.

     

     

    Regards,

     

    Stephen Holm, MS
    OGA And WGA Forum Manager

    Wednesday, June 6, 2007 8:46 PM

All replies

  • Mhobie,

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine
    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en
    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.
    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.

    If the issue still has not been resolved could you please provide us with the following information?

     

    Thank you
    Stephen Holm
    OGA Forum Manager

    Thursday, May 24, 2007 8:30 PM
  • I'm having a problem with Validating my new Office XP install.  When I attempt to activate, a pop-up informs that the install has already been activated (the software had been installed and uninstalled previously on this machine).  However, OGA states that the software has failed validation and that I must first activate my install.  I have followed all FAQ procedures that I've been able to find, including the one outlined in your post, without success.

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-PQPT7-BJKX4-F6BWM
    Windows Product Key Hash: E6E2HObjQbf6wRcKcuYMaSUdesM=
    Windows Product ID: 55274-OEM-2243262-65772
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 9a516c9c-ae1d-454d-ae5f-68c7ea9e01f4
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Prompt
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>9a516c9c-ae1d-454d-ae5f-68c7ea9e01f4</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-F6BWM</PKey><PID>55274-OEM-2243262-65772</PID><PIDType>3</PIDType><SID>S-1-5-21-3174554866-2752899684-3612347996</SID><SYSTEM><Manufacturer>Hewlett-Packard        </Manufacturer><Model>Pavilion ze5300 (DC945AV)</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KF_KH.F.06</Version><SMBIOSVersion major="2" minor="3"/><Date>20030403000000.000000+000</Date></BIOS><HWID>71013607018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>A0E8C15D9F554FC</Val><Hash>3Nr1/fEvOot/1FEiJtkfeyu3zTs=</Hash><Pid>54186-754-6251502-17946</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Monday, May 28, 2007 12:20 AM
  • Asparo

     

    I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue.  Open My Computer located on your desktop

    1.      Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\

    NOTE:  The application data file may be hidden. Use the Tools drop down menu and follow:  Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.

    2.      Right click the data.dat file, then click “Delete”.

    3.      This data.dat file is for Office (not OGA)

    4.      Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.

    5.      If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage):  http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng

     

    The following Knowledge Base Articles can provide more information for Office Activation issues:

     

    http://support.microsoft.com/kb/903275/en-us

    Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers:  http://support.microsoft.com/kb/326851 . Please re-post here should you need further assistance.

     

     

    How to troubleshoot problems that you may experience when you try to activate a 2007 Office product

    http://support.microsoft.com/kb/919895

     

    Did this work?  I look forward to the outcome at your earliest opportunity.

     

     

    Thank you
    Stephen Holm
    OGA and WGA Forum Manager

    Tuesday, May 29, 2007 9:56 PM
  • I had the same problem but Steve's solution worked fine for me. Thanks a lot  Steve because I was pulling my hair out to solve this one.
    Wednesday, June 6, 2007 7:45 PM
  • Humble_ Weeble,

     

    I am very glad to see the solution worked for :-).  Feedback is always great. Have a great week and post again should you need further assistance.

     

     

    Regards,

     

    Stephen Holm, MS
    OGA And WGA Forum Manager

    Wednesday, June 6, 2007 8:46 PM