locked
Error Code: 80048862 RRS feed

  • Question

  • I keep getting the Error Code: 80048862 when I attempt to activate my OneCare.

    I recently upgraded my Vista to 64bit. under a clean install. Listed below is what Iv done so far to resolve the issue.

     

    1. Reinstalled OneCare.

    2. Changed the system clock. (I had the wrong zone)

    3. Turned off the firewall.

    4. Reset the password.

     

    I am at a complete loss as to what I should do next. I never had this issue with Vista 32bit.

    Please help.

    Sunday, December 30, 2007 1:50 PM

Answers

  • I found a solution

     

    Follow these steps and you should be good to go!

     

    Make sure that the date and time are set correctly on your computer.

    In the notification area (The area on the taskbar to the right of the taskbar buttons. The notification area displays the time and can also contain shortcuts that provide quick access to programs.) , right-click the time or the date, and then click Adjust Date/Time.
    Set the correct time and date, and then click OK.
    Try to activate Windows Live OneCare again.
     


    Make sure that Windows Internet Explorer isn't in offline mode.

    Start Internet Explorer.
    On the File menu, if Work Offline is checked, click Work Offline.
    Try to activate Windows Live OneCare again.
     


    Delete the temporary Internet files and cookies in Windows Internet Explorer.

    For Microsoft Internet Explorer 6:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the General tab, in the Temporary Internet files area, click Delete Cookies, and then click Delete Files.
    Click OK.
    Try to activate Windows Live OneCare again.
    For Windows Internet Explorer 7:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the General tab, under Browsing history, click Delete.
    In the Temporary Internet Files area, click Delete files.
    In the Cookies area, click Delete cookies.
    Click Close.
    Click OK.
    Try to activate Windows Live OneCare again.
     


    Verify the security settings in Windows Internet Explorer.

    For Microsoft Internet Explorer 6:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the Advanced tab, under Security, make sure that the Check for server certificate revocation (requires restart) check box is cleared. Make sure that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
    Click OK.
    Try to activate Windows Live OneCare again.
    For Windows Internet Explorer 7:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the Advanced tab, under Security, make sure that the Check for server certificate revocation check box is cleared. Make sure that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
    Click OK.
    Try to activate Windows Live OneCare again.
     


    Register DLL files.

    In Windows XP, click Start, click Run, type cmd, and then press ENTER.


    –or–


    In Windows Vista, click Start, click in the Start Search box, and then type command prompt. Under Programs, right-click Command Prompt, and then click Run as administrator.

    Type the following commands, and then press ENTER after each command:
    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 MSXML3.dll
    Try to activate Windows Live OneCare again.
     


    Reset the Winsock networking component.

    In Windows XP, click Start, click Run, type cmd, and then press ENTER.


    –or–


    In Windows Vista, click Start, click in the Start Search box, and then type command prompt. Under Programs, right-click Command Prompt, and then click Run as administrator.

    Type NETSH WINSOCK RESET, and then press ENTER.
    Restart your computer, and then try to activate OneCare again.
     


    Create a new Windows user account.

    In Windows XP:

    Click Start, and then click Control Panel.
    Open User Accounts, and then click Create a new account.
    Type a name for the new account, and then click Next.
    Click Computer administrator, and then click Create Account.
    Log off Windows, and then log on again with the new user account.
    Try to activate Windows Live OneCare again.
    In Windows Vista:

    Click Start, click in the Start Search box, type control panel, and then press ENTER.
    Click Add or remove user accounts.


    –or–


    If you're in Classic View, double-click User Accounts, and then click Manage another account.

    Click Create a new account.
    Enter a name for the new account, click Administrator, and then click Create Account.
    Log off Windows, and then log on again with the new user account.
    Try to activate Windows Live OneCare again.
    After you activate Windows Live OneCare, log off, and then log on again with your old user account.
     


    Synchronize your Windows Live ID account information again.

    Visit Microsoft Billing and Account Management.
    If you're prompted, sign in with your Windows Live ID (The user name and password that you use to sign in to any Windows Live, MSN, or Office Live sites and services. If you have a Passport Network, Hotmail, or Messenger account, you can use it as your Windows Live ID.) .
    Under Your Services, click Windows Live OneCare.
    Under Payment method, click My Payment Method.
    Click Go to payment method information.
    Click Edit payment method information.
    Without changing any information, click Save.
    Try to activate Windows Live OneCare again.
     

     

    Sunday, December 30, 2007 2:36 PM
  • Pretty much this step here got it going.

     

    For Windows Internet Explorer 7:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the Advanced tab, under Security, make sure that the Check for server certificate revocation check box is cleared. Make sure that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
    Click OK.
    Try to activate Windows Live OneCare again

    Monday, December 31, 2007 3:08 AM

All replies

  • I found a solution

     

    Follow these steps and you should be good to go!

     

    Make sure that the date and time are set correctly on your computer.

    In the notification area (The area on the taskbar to the right of the taskbar buttons. The notification area displays the time and can also contain shortcuts that provide quick access to programs.) , right-click the time or the date, and then click Adjust Date/Time.
    Set the correct time and date, and then click OK.
    Try to activate Windows Live OneCare again.
     


    Make sure that Windows Internet Explorer isn't in offline mode.

    Start Internet Explorer.
    On the File menu, if Work Offline is checked, click Work Offline.
    Try to activate Windows Live OneCare again.
     


    Delete the temporary Internet files and cookies in Windows Internet Explorer.

    For Microsoft Internet Explorer 6:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the General tab, in the Temporary Internet files area, click Delete Cookies, and then click Delete Files.
    Click OK.
    Try to activate Windows Live OneCare again.
    For Windows Internet Explorer 7:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the General tab, under Browsing history, click Delete.
    In the Temporary Internet Files area, click Delete files.
    In the Cookies area, click Delete cookies.
    Click Close.
    Click OK.
    Try to activate Windows Live OneCare again.
     


    Verify the security settings in Windows Internet Explorer.

    For Microsoft Internet Explorer 6:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the Advanced tab, under Security, make sure that the Check for server certificate revocation (requires restart) check box is cleared. Make sure that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
    Click OK.
    Try to activate Windows Live OneCare again.
    For Windows Internet Explorer 7:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the Advanced tab, under Security, make sure that the Check for server certificate revocation check box is cleared. Make sure that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
    Click OK.
    Try to activate Windows Live OneCare again.
     


    Register DLL files.

    In Windows XP, click Start, click Run, type cmd, and then press ENTER.


    –or–


    In Windows Vista, click Start, click in the Start Search box, and then type command prompt. Under Programs, right-click Command Prompt, and then click Run as administrator.

    Type the following commands, and then press ENTER after each command:
    regsvr32 softpub.dll
    regsvr32 wintrust.dll
    regsvr32 initpki.dll
    regsvr32 MSXML3.dll
    Try to activate Windows Live OneCare again.
     


    Reset the Winsock networking component.

    In Windows XP, click Start, click Run, type cmd, and then press ENTER.


    –or–


    In Windows Vista, click Start, click in the Start Search box, and then type command prompt. Under Programs, right-click Command Prompt, and then click Run as administrator.

    Type NETSH WINSOCK RESET, and then press ENTER.
    Restart your computer, and then try to activate OneCare again.
     


    Create a new Windows user account.

    In Windows XP:

    Click Start, and then click Control Panel.
    Open User Accounts, and then click Create a new account.
    Type a name for the new account, and then click Next.
    Click Computer administrator, and then click Create Account.
    Log off Windows, and then log on again with the new user account.
    Try to activate Windows Live OneCare again.
    In Windows Vista:

    Click Start, click in the Start Search box, type control panel, and then press ENTER.
    Click Add or remove user accounts.


    –or–


    If you're in Classic View, double-click User Accounts, and then click Manage another account.

    Click Create a new account.
    Enter a name for the new account, click Administrator, and then click Create Account.
    Log off Windows, and then log on again with the new user account.
    Try to activate Windows Live OneCare again.
    After you activate Windows Live OneCare, log off, and then log on again with your old user account.
     


    Synchronize your Windows Live ID account information again.

    Visit Microsoft Billing and Account Management.
    If you're prompted, sign in with your Windows Live ID (The user name and password that you use to sign in to any Windows Live, MSN, or Office Live sites and services. If you have a Passport Network, Hotmail, or Messenger account, you can use it as your Windows Live ID.) .
    Under Your Services, click Windows Live OneCare.
    Under Payment method, click My Payment Method.
    Click Go to payment method information.
    Click Edit payment method information.
    Without changing any information, click Save.
    Try to activate Windows Live OneCare again.
     

     

    Sunday, December 30, 2007 2:36 PM
  • I'm glad you got it resolved, but I'm curious which of the steps actually resolved it for you.

    -steve

     

    Monday, December 31, 2007 2:57 AM
    Moderator
  • Pretty much this step here got it going.

     

    For Windows Internet Explorer 7:

    Start Internet Explorer.
    Click Tools, and then click Internet Options.
    On the Advanced tab, under Security, make sure that the Check for server certificate revocation check box is cleared. Make sure that the Use SSL 2.0 and the Use SSL 3.0 check boxes are selected.
    Click OK.
    Try to activate Windows Live OneCare again

    Monday, December 31, 2007 3:08 AM
  • Thanks for that additional information. Glad it worked!

    -steve

     

    Monday, December 31, 2007 3:22 AM
    Moderator
  •  

    tengo problemas con la intalacion de live one care no me an enviado la llaves para mi anti virus

     

    Saturday, March 22, 2008 9:22 PM
  •  samuel artiles wrote:

     

    tengo problemas con la intalacion de live one care no me an enviado la llaves para mi anti virus

     

    Translated, courtesy of http://translator.live.com/Default.aspx

     

    "I have problems with intalacion of live one care not me an sent the keys for my anti virus "

     

    Answer:

    You will not be sent a key when you activate. It should activate upon providing payment information unless something is blocking the subscription response. Please contact support for help.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    Translated:

    Le no enviarán una llave cuando usted activa. Debe activar sobre el abastecimiento de la información del pago a menos que algo esté bloqueando la respuesta de la suscripción. Entre en contacto con por favor la ayuda para la ayuda.

     

    Cómo alcanzar la ayuda (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Monday, March 24, 2008 12:40 AM
    Moderator
  • this was very helpful thanks alot

     

    Saturday, September 20, 2008 2:11 AM