locked
Product Key Not Valid on Windows Vista Reinstall RRS feed

  • Question

  • My computer started crashing so that I couldn't even get it to boot up.  I was prompted to put in the System Disc to repair, but was only able to reload the OS, my computer would crash again if I tried to repair.  After reloading the OS the Vista Product Key will not validate.  This is a kit computer, so when I purchased it 3+ years ago everything came loaded.  I don't see a product key on the system disc, as an early post suggested the key needs to come from the disc not the computer itself.  My computer has been very flaky, even after re-installing the OS, it crashes randomly.  I brought it to the store I purchased it at and they were certain that it's not a hardware issue.  I was told that because it's the product key they can't help me, as though perhaps I've done something wrong to anger the Microsoft Gods.  I've tried other suggestions, like typing in slui.exe 4 to get the phone number to activate, but I get a not available error.  Any help would be greatly appreciated.

     

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-3RBY2-BGQ2R-DR9M6
    Windows Product Key Hash: EYIpz/47G03lWRAOmk3kg+lR7Rc=
    Windows Product ID: 89578-OEM-7332157-00141
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {481EB5DD-44DC-4081-B086-AE7152C70F6A}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-458-80070013_025D1FF3-344-80070013_025D1FF3-229-80070013_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
    File Mismatch: C:\Windows\system32\Slcext.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpcrt4.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\authz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msvcrt.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\samlib.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ntdsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dnsapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ws2_32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\user32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\gdi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msimg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\powrprof.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleaut32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ole32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shell32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shlwapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\version.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winmm.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oleacc.dll[4.2.5406.0]
    File Mismatch: C:\Windows\system32\mmdevapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wtsapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\regapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msasn1.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\userenv.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\secur32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\psapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netrap.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wldap32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winbrand.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iphlpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winnsi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dhcpcsvc6.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\gpapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\slc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\gpsvc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\sysntfy.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winsta.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\nlaapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ncrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\bcrypt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mpr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\credui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cryptui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wintrust.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imagehlp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\dbghelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mssign32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\wininet.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\normaliz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\iertutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\tapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rtutils.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasapi32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasman.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rasdlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mprapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\activeds.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\adsldpc.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\atl.dll[3.5.2284.0]
    File Mismatch: C:\Windows\system32\certcli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winscard.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\netplwiz.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\urlmon.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\propsys.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\xmllite.dll[1.1.1002.0]
    File Mismatch: C:\Windows\system32\mlang.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\advpack.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\apphelp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msiltcfg.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\shunimpl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\devmgr.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\newdev.dll[6.0.5054.0]
    File Mismatch: C:\Windows\system32\dwmapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winspool.drv[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cscapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\uxtheme.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\windowscodecs.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ntshrui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\feclient.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\shdocvw.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\browseui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imm32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msctf.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\duser.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msrating.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\ieframe.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\msi.dll[4.0.6000.16386]
    File Mismatch: C:\Windows\system32\mshtml.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\msls31.dll[3.10.349.0]
    File Mismatch: C:\Windows\system32\comdlg32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\printui.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\cfgmgr32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\puiapi.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\hlink.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\imgutil.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\usp10.dll[1.626.6000.16386]
    File Mismatch: C:\Windows\system32\inetcomm.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\msoert2.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ieui.dll[7.0.6000.16386]
    File Mismatch: C:\Windows\system32\efsadu.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\mfc42u.dll[6.6.8063.0]
    File Mismatch: C:\Windows\system32\odbc32.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\oledlg.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\linkinfo.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\query.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\clbcatq.dll[2001.12.6930.16386]
    File Mismatch: C:\Windows\system32\cabinet.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\scecli.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\w32topl.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\rpchttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\winhttp.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\fwpuclnt.dll[6.0.6000.16386]
    File Mismatch: C:\Windows\system32\ktmw32.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{481EB5DD-44DC-4081-B086-AE7152C70F6A}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DR9M6</PKey><PID>89578-OEM-7332157-00141</PID><PIDType>2</PIDType><SID>S-1-5-21-3333425245-427341171-2514855780</SID><SYSTEM/><BIOS/><HWID/><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>GATEWA</OEMID><OEMTableID>SYSTEM  </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(291, 5) Microsoft VBScript runtime error: Object required: 'g_objWMIService'

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAgABAAAAAgABAAEAnJ8SpQxXEM1I5Oov1LjUgPL01llYJ6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GATEWA  SYSTEM 
      FACP   GATEWA  SYSTEM 
      HPET   GATEWA  SYSTEM 
      MCFG   GATEWA  SYSTEM 
      WDDT   GATEWA  SYSTEM 
      ASF!   GATEWA  SYSTEM 
      SLIC   GATEWA  SYSTEM 
      SSDT   GATEWA  CpuPm

     

    Sunday, March 21, 2010 6:33 PM

Answers

  • Hello redpinemarch,

     You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      I highly recommend that you first try to Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Click the Start button
    3. Type: Backup and Restore
    4. Double-click the listing for the "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a.     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b.     If there are No Mismatched files listed, then your Vista will report as Genuine.

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or you may need to reinstall Vista.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:51 PM
    Wednesday, March 24, 2010 9:50 PM

All replies

  • Hello redpinemarch,

     You will notice that under the "File Scan Data-->" line there are a large number of files that are listed as Mismatched. All those files listed, are Critical Vista System files. Normally, when there is one or two Mismatched files, it means that those files have been tampered or corrupted in some way. But in your case the Diagnostic Report is reporting that ALL your Critical Vista System files are Tampered or Corrupted. This is highly unlikely. Whats more likely is that your System Catalog has been tampered or corrupted. The System Catalog stores all the Signatures Hash (think fingerprint) for all the Critical Vista System (and other) files. One of the things that Vista uses the System Catalog for is to identify if a file has been tampered or corupted because if the file had been modified in any way, it's signature hash would not match what is listed in the System Catalog and in that case Vista would flag itself as Non-Genuine.

      I highly recommend that you first try to Repair Windows using System Restore:

    1. Reboot Vista into Safe Mode
    2. Click the Start button
    3. Type: Backup and Restore
    4. Double-click the listing for the "Backup and Restore Center"
    5. On the left hand side of the window, click "Repair Windows using system restore"
    6. Put a check in the box that says "Show restore points older than 5 days",
    7. Select "Choose Different Restore Point", select the restore point that corresponds to a date Before you first experianced an issue.
    8. Click the "Next" button.
    9. Reboot back into Normal mode
    10. Run the Diagnostic Tool again and paste the results into NotePad or Word doc and scroll down to the "File Scan Data-->" line.
    11a.     If there are any Mismatched files listed, they you will need to restore to a point further in the past.
    11b.     If there are No Mismatched files listed, then your Vista will report as Genuine.

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1) Login to Vista in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select Run as Administrator
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or you may need to reinstall Vista.

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, March 24, 2010 9:51 PM
    Wednesday, March 24, 2010 9:50 PM
  • Darin,

    You solved my problem.  I actually had to reinstall Vista, but everything came up clean and the product key was validated automatically.

    I appreciate your help!

    Thursday, March 25, 2010 3:08 AM
  • I have a similar problem: after 2 years my Visa Home Premium says it is an Evaluation copy and I have 5 more days to get a license. However the authenication page in System has validated my genuine Windows and it still says my Vista is "genuine."

      I ran the sfc /scannow program and the result was:

    Windows Resource Protection found corrupt tiles but was unabloe to fix some of them.

    Details in C:\Windows\Logs\CBS\CBS.log showed that it fixed one file and could not fix another.

    Is there something else to try?

    Is there any hope that when it goes into reduced functionality that I will be able to use an upgrade to fix this problem, with either Vista Ultimate or Windows 7?

    Sunday, March 28, 2010 2:51 PM