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Pop Up Saying "This Computer is Not Running Genuine Windows" RRS feed

  • Question

  • My laptop came with Vista installed and a free upgrade to Windows 7.  Over a year ago I installed the upgrade and have had no problems until a few days ago, when all of a sudden a pop up came up saying "This computer is not running genuine Windows".  Windows still seems to be functioning fine though.  Below is a copy from the MGA Diagnostic Tool.  Please help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HG6DQ-KB4MX-YGYQ2

    Windows Product Key Hash: xrwpUpXiYduwQAs98OF6CfvLojI=

    Windows Product ID: 00359-OEM-8882441-19039

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YGYQ2</PKey><PID>00359-OEM-8882441-19039</PID><PIDType>3</PIDType><SID>S-1-5-21-3183241977-3969407811-3044347656</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.65</Version><SMBIOSVersion major="2" minor="4"/><Date>20101215000000.000000+000</Date></BIOS><HWID>EEA13B07018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65713</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00176-824-419039-02-4105-7600.0000-0042010

    Installation ID: 017826896085251123286703488471394511102890977130322564

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: YGYQ2

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 25-May-2011 11:10:21 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000004

    Event Time Stamp: 5:23:2011 02:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\wat\npwatweb.dll

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEuXl4RQq16fyIkdmmeRgR2UCcODEbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP HPQOEM SLIC-MPC

      HPET INSYDE SLIC-MPC

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC HPQOEM SLIC-MPC

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

     

    Wednesday, May 25, 2011 3:17 PM

Answers

  • "Alex BK" wrote in message news:a5bb42da-ca29-442b-a713-b84b8676c53e...

    Alright...everything is backed up and I've created the recovery disks. 

    Two other amateur questions:

    1) The test utility and the full scan...would this possibly be done through the "hard drive self-test" under the Diagnostic tab in the Bios Setup Utility?

    2) What does RMA status mean?

    Sorry...I'm not the most computer-savy guy.


    Alex

    1) the Diagnostic tab in the BIOS will do a number of things, and testing the HD is probably one of them - it's almost certainly not as good as the HD manufacturer's test utility though.
    2) I see Colin has already answered this one.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 27, 2011 9:25 AM
    Moderator
  • Thanks for all of the above info guys.

    OK, so I was able to correct the errors on my HD using the Seagate utility tool (SeaTools).  After fixing the errors using SeaTools and running CHKDSK a few times, I was able to unistall and re-install the KB971033 update as per your directions above.  I've rebooted twice and ran MGADiag again.  Below is the new report.  

    Am I in the clear yet?? Haha.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HG6DQ-KB4MX-YGYQ2

    Windows Product Key Hash: xrwpUpXiYduwQAs98OF6CfvLojI=

    Windows Product ID: 00359-OEM-8882441-19039

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YGYQ2</PKey><PID>00359-OEM-8882441-19039</PID><PIDType>3</PIDType><SID>S-1-5-21-3183241977-3969407811-3044347656</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.65</Version><SMBIOSVersion major="2" minor="4"/><Date>20101215000000.000000+000</Date></BIOS><HWID>EE0D3807018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65713</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00176-824-419039-02-4105-7600.0000-0042010

    Installation ID: 017826896085251123286703488471394511102890977130322564

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: YGYQ2

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 28-May-2011 12:43:48 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:23:2011 02:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEuXl4RQq16fyIkdmmeRgR2UCcODEbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP HPQOEM SLIC-MPC

      HPET INSYDE SLIC-MPC

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC HPQOEM SLIC-MPC

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

     


    Alex
    Saturday, May 28, 2011 4:52 AM

All replies

  • "Alex BK" wrote in message news:407ba41d-7147-409a-a6e3-7a801475b5c4...

    My laptop came with Vista installed and a free upgrade to Windows 7.  Over a year ago I installed the upgrade and have had no problems until a few days ago, when all of a sudden a pop up came up saying "This computer is not running genuine Windows".  Windows still seems to be functioning fine though.  Below is a copy from the MGA Diagnostic Tool.  Please help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0x8004FE21

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HG6DQ-KB4MX-YGYQ2

    Windows Product Key Hash: xrwpUpXiYduwQAs98OF6CfvLojI=

    Windows Product ID: 00359-OEM-8882441-19039

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

     

     

    Windows Activation Technologies-->

    HrOffline: 0x8004FE21

    HrOnline: N/A

    HealthStatus: 0x0000000000000004

    Event Time Stamp: 5:23:2011 02:20

    HealthStatus Bitmask Output:

    Tampered File: %systemroot%\system32\wat\npwatweb.dll

     


    Something has tampered with the file npwatweb.dll, or its entries in the registry - this file is a critical part of the WGA/WAT system, and is part of the WAT Update KB971033
    Please try the following.
    download the x64 version of the Update, and quit all programs
    Install the Update, and reboot
    Reboot again
    then run MGADiag again, and post the report in your response.
     
    If the Update fails to install for any reason, make a note of the EXACT error message, then try and remove the Update using the Uninstall a Program wizard in Control Panel. Once uninstalled, reboot.
    Then try installing the Update from your download - see if that works OK, reboot twice, and the run MGADiag, and post the report, and the details of the error message.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 3:27 PM
    Moderator
  • I downloaded the x64 version at the link you provided and tried running it.  I got a message saying "Update for Windows (KB971033) is already installed on this computer".  I then went to "installed updates" in control panel and tried to uninstall the update.  I received an error message saying that the update could not be uninstalled.  

    Any ideas?


    Alex
    Wednesday, May 25, 2011 6:53 PM
  • "Alex BK" wrote in message news:2ac04a0e-e0b6-4046-bf2d-7d568f1ca883...

    I downloaded the x64 version at the link you provided and tried running it.  I got a message saying "Update for Windows (KB971033) is already installed on this computer".  I then went to "installed updates" in control panel and tried to uninstall the update.  I received an error message saying that the update could not be uninstalled.  

    Any ideas?


    Alex

    Hmmmm
    Please go to Event Viewer, and see if you can find the failed Uninstall attempt there (in the Windows logs) post the complete error message, if you do.
     
    It may be a good idea for you to post a question in the Win 7 Windows Update Answers forum as to how to reinstall the update - we have little experience in the vagaries of the process here.  (http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update?page=1 )

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 9:20 PM
    Moderator
  • In the Windows logs, I'm not really sure what sub-directory I should look in (Application, Security, Setup, System).  

    In the Setup sub-directory, I see a message saying "Initiating changes for package KB971033. Current state is Installed. Target state is Absent. Client id: Software Explorer."  This is followed by a message a few minutes later saying "Package KB971033 failed to be changed to the Absent state. Status: 0x8007045d."

    In the System sub-directory, there are 6 error messages occurred at the exact same time saying "The driver detected a controller error on \Device\Ide\IdePort0."  This is followed by another error message saying "The shadow copies of volume C: were aborted because of an IO failure on volume C:.".  Not sure if this is related to KB971033 though.

     


    Alex
    Wednesday, May 25, 2011 9:52 PM
  • "Alex BK" wrote in message news:764b1106-838b-4e5f-ae3e-ca90bac199d8...

    In the Windows logs, I'm not really sure what sub-directory I should look in (Application, Security, Setup, System).  

    In the Setup sub-directory, I see a message saying "Initiating changes for package KB971033. Current state is Installed. Target state is Absent. Client id: Software Explorer."  This is followed by a message a few minutes later saying "Package KB971033 failed to be changed to the Absent state. Status: 0x8007045d."

    In the System sub-directory, there are 6 error messages occurred at the exact same time saying "The driver detected a controller error on \Device\Ide\IdePort0."  This is followed by another error message saying "The shadow copies of volume C: were aborted because of an IO failure on volume C:.".  Not sure if this is related to KB971033 though.

     


    Alex

    That does not sound good :(
    First we need to run a Disk Check in Windows - it may either point up errors, or fix some.
    Click on Start
    In the Search box, type
    CMD.EXE
    wait for the one response to be found, and right-click on it - select Run as Administrator.
    The Elevated Command Prompt window should appear (approve the UAC prompt, if you get one)
    at the prompt, type
    CHKDSK   C:  /F
    and hit the Enter key
    You should be told that the Volume cannot be unmounted, and asked if you want to run the check on reboot - answer Yes.
    reboot - Windows will begin to boot, and should then run the chkdsk. If it finds anything wrong, it will probably reboot again.
     
    Once complete, look for the resulting report in the Event Viewer Application log - the Source is Wininit - and post the results.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 25, 2011 10:18 PM
    Moderator
  • Below is the resulting report from the chkdsk scan:

    -----------------------------------------------------------------------------------------

     

    Checking file system on C:

    The type of the file system is NTFS.

     

     

    A disk check has been scheduled.

    Windows will now check the disk.                         

     

    CHKDSK is verifying files (stage 1 of 3)...

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

    File record segment 22648 is unreadable.

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

    File record segment 22649 is unreadable.

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

    File record segment 22650 is unreadable.

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

    File record segment 22651 is unreadable.

      386560 file records processed.                                          File verification completed.

      1197 large file records processed.                                    Read failure with status 0xc0000185 at offset 0x1628000 for 0x400 bytes.

      4 bad file records processed.                                        0 EA records processed.                                              44 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 3)...

    Index entry LightweightThemeManager.jsm of index $I30 in file 0x58086 points to unused file 0x5878.

    Deleting index entry LightweightThemeManager.jsm in index $I30 of file 360582.

    Index entry LIGHTW~2.JSM of index $I30 in file 0x58086 points to unused file 0x5878.

    Deleting index entry LIGHTW~2.JSM in index $I30 of file 360582.

      453772 index entries processed.                                         Index verification completed.

    CHKDSK is scanning unindexed files for reconnect to their original directory.

      3 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 3)...

      386560 file SDs/SIDs processed.                                         Cleaning up 8873 unused index entries from index $SII of file 0x9.

    Cleaning up 8873 unused index entries from index $SDH of file 0x9.

    Cleaning up 8873 unused security descriptors.

    CHKDSK is compacting the security descriptor stream

      33607 data files processed.                                            CHKDSK is verifying Usn Journal...

      37723944 USN bytes processed.                                             Usn Journal verification completed.

    Adding 1 bad clusters to the Bad Clusters File.

    Correcting errors in the master file table's (MFT) DATA attribute.

    CHKDSK discovered free space marked as allocated in the

    master file table (MFT) bitmap.

    Correcting errors in the Volume Bitmap.

    Windows has made corrections to the file system.

     

     299870207 KB total disk space.

     191889224 KB in 189857 files.

        125812 KB in 33610 indexes.

             4 KB in bad sectors.

        438215 KB in use by the system.

          4096 KB occupied by the log file.

     107416952 KB available on disk.

     

          4096 bytes in each allocation unit.

      74967551 total allocation units on disk.

      26854238 allocation units available on disk.

     

    Internal Info:

    00 e6 05 00 f5 68 03 00 4a 11 06 00 00 00 00 00  .....h..J.......

    7f 1a 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........

    00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

     

    Windows has finished checking your disk.

    Please wait while your computer restarts.


    Alex
    Thursday, May 26, 2011 2:21 AM
  • "Alex BK" wrote in message news:85628355-70f3-4e7f-a05d-f1cf42afc1aa...

     

    CHKDSK is verifying files (stage 1 of 3)...

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

    File record segment 22648 is unreadable.

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

    File record segment 22649 is unreadable.

    Read failure with status 0xc0000185 at offset 0x1628000 for 0x1000 bytes.

     

     

     299870207 KB total disk space.

     191889224 KB in 189857 files.

        125812 KB in 33610 indexes.

             4 KB in bad sectors.


    Alex

    That definitely doesn't look good - I see a new hard drive in your future :(
    Back up your data NOW, to external storage, and begin working out how to reinstall everything you need.
    Once you have everything backed up, use the disk manufacturer's test utility and run a full scan of the drive - and check the RMA status on it.
    If the PC is still under warranty - use it.
    Make sure you've created the Recovery disks for your PC, if it didn't come with a set - or order a set from the manufacturer.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 26, 2011 7:20 AM
    Moderator
  • Wow, I wasn't expecting to be going down this path!

    I am in the process of backing everything up.  Once that's been done, I'll scan the drive using the test utility and post the results.  

    As for the PC warranty, I'm pretty sure the manufacturer's warranty has expired (I bought the laptop a year and a half ago), but I have an active Performance Service Plan from Best Buy.  I should follow up with them to find out details of what exactly that would entitle me too in this situation.

    Also, I have a dumb question about the Recovery disks for the PC.  I went to "back up and restore" in control panel and used the "create a system repair disk" feature, giving me a "Repair disc for Windows 7 64-bit".  Is this what you were referring to when you said a Recovery disk, or is that a separate process? If so, how do I create the Recovery disks?

    Thanks for all your help on this by the way :)


    Alex
    Thursday, May 26, 2011 1:48 PM
  • "Alex BK" wrote in message news:8b0fb678-9b5f-465b-9bf9-9fb7ee96f177...

    Wow, I wasn't expecting to be going down this path!

    I am in the process of backing everything up.  Once that's been done, I'll scan the drive using the test utility and post the results.  

    As for the PC warranty, I'm pretty sure the manufacturer's warranty has expired (I bought the laptop a year and a half ago), but I have an active Performance Service Plan from Best Buy.  I should follow up with them to find out details of what exactly that would entitle me too in this situation.

    Also, I have a dumb question about the Recovery disks for the PC.  I went to "back up and restore" in control panel and used the "create a system repair disk" feature, giving me a "Repair disc for Windows 7 64-bit".  Is this what you were referring to when you said a Recovery disk, or is that a separate process? If so, how do I create the Recovery disks?

    Thanks for all your help on this by the way :)


    Alex

    No - the Repair disk is a very limited utility, basically just a Command-prompt access to the system.
    Check your manual for instructions on how to create a proper Recovery Disk Set - it tends to change by manufacturer and model. If for whatever reason you can't create the disks, you should contact the manufacturer and order a set from them (usually under $50)
    A replacement HD is going to be anywhere between $30 and $150, depending on the spec, but most likely around the $50-75 mark.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, May 26, 2011 2:34 PM
    Moderator
  • A recovery disk restores the computer to factory condition.  It uses an image copy of the hard disk and can put everything back to where it was when you first got the computer.  A repair disk repairs Windows but it is not an installation disk like a Recovery disk.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Thursday, May 26, 2011 3:21 PM
    Answerer
  • Alright...everything is backed up and I've created the recovery disks. 

    Two other amateur questions:

    1) The test utility and the full scan...would this possibly be done through the "hard drive self-test" under the Diagnostic tab in the Bios Setup Utility?

    2) What does RMA status mean?

    Sorry...I'm not the most computer-savy guy.


    Alex
    Friday, May 27, 2011 3:23 AM
  • RMA = Return Merchandise Authorization.  If the hard drive fails the tests and is still in warranty the RMA number and instructions will appear in the report.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Friday, May 27, 2011 3:42 AM
    Answerer
  • "Alex BK" wrote in message news:a5bb42da-ca29-442b-a713-b84b8676c53e...

    Alright...everything is backed up and I've created the recovery disks. 

    Two other amateur questions:

    1) The test utility and the full scan...would this possibly be done through the "hard drive self-test" under the Diagnostic tab in the Bios Setup Utility?

    2) What does RMA status mean?

    Sorry...I'm not the most computer-savy guy.


    Alex

    1) the Diagnostic tab in the BIOS will do a number of things, and testing the HD is probably one of them - it's almost certainly not as good as the HD manufacturer's test utility though.
    2) I see Colin has already answered this one.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, May 27, 2011 9:25 AM
    Moderator
  • Thanks for all of the above info guys.

    OK, so I was able to correct the errors on my HD using the Seagate utility tool (SeaTools).  After fixing the errors using SeaTools and running CHKDSK a few times, I was able to unistall and re-install the KB971033 update as per your directions above.  I've rebooted twice and ran MGADiag again.  Below is the new report.  

    Am I in the clear yet?? Haha.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HG6DQ-KB4MX-YGYQ2

    Windows Product Key Hash: xrwpUpXiYduwQAs98OF6CfvLojI=

    Windows Product ID: 00359-OEM-8882441-19039

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    Microsoft Office Home and Student 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-b063_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Users\Alex\AppData\Local\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YGYQ2</PKey><PID>00359-OEM-8882441-19039</PID><PIDType>3</PIDType><SID>S-1-5-21-3183241977-3969407811-3044347656</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.65</Version><SMBIOSVersion major="2" minor="4"/><Date>20101215000000.000000+000</Date></BIOS><HWID>EE0D3807018400F8</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>83D84101F291D86</Val><Hash>gN+n9+Zg3Fc66TYV4mB8Ojpnl2g=</Hash><Pid>89388-707-4698546-65713</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    Software licensing service version: 6.1.7601.17514

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 00359-00176-824-419039-02-4105-7600.0000-0042010

    Installation ID: 017826896085251123286703488471394511102890977130322564

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

    Partial Product Key: YGYQ2

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 28-May-2011 12:43:48 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 5:23:2011 02:20

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GEuXl4RQq16fyIkdmmeRgR2UCcODEbK

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC INSYDE    

      FACP HPQOEM SLIC-MPC

      HPET INSYDE SLIC-MPC

      BOOT INSYDE INSYDE  

      MCFG INSYDE    

      ASF! INTEL HCG

      SLIC HPQOEM SLIC-MPC

      SSDT INTEL SataAhci

      SSDT INTEL SataAhci

     

     


    Alex
    Saturday, May 28, 2011 4:52 AM
  • "Alex BK" wrote in message news:8ecb1f71-821f-4f13-9339-d6e147ef7928...

    Thanks for all of the above info guys.

    OK, so I was able to correct the errors on my HD using the Seagate utility tool (SeaTools).  After fixing the errors using SeaTools and running CHKDSK a few times, I was able to unistall and re-install the KB971033 update as per your directions above.  I've rebooted twice and ran MGADiag again.  Below is the new report.  

    Am I in the clear yet?? Haha.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HG6DQ-KB4MX-YGYQ2

    Windows Product Key Hash: xrwpUpXiYduwQAs98OF6CfvLojI=

    Windows Product ID: 00359-OEM-8882441-19039

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Partial Product Key: YGYQ2

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 28-May-2011 12:43:48 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

     


    Alex

    That looks good to me:)
    Well Done!!
     
    Good luck :)
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 28, 2011 9:53 AM
    Moderator
  • "Alex BK" wrote in message news:8ecb1f71-821f-4f13-9339-d6e147ef7928...

    Thanks for all of the above info guys.

    OK, so I was able to correct the errors on my HD using the Seagate utility tool (SeaTools).  After fixing the errors using SeaTools and running CHKDSK a few times, I was able to unistall and re-install the KB971033 update as per your directions above.  I've rebooted twice and ran MGADiag again.  Below is the new report.  

    Am I in the clear yet?? Haha.

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: 0x0

    Windows Product Key: *****-*****-HG6DQ-KB4MX-YGYQ2

    Windows Product Key Hash: xrwpUpXiYduwQAs98OF6CfvLojI=

    Windows Product ID: 00359-OEM-8882441-19039

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {5CD82F4D-F7A5-46F3-9E6C-81B1564D4FEE}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Name: Windows(R) 7, HomePremium edition

    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel

    Partial Product Key: YGYQ2

    License Status: Licensed

    Remaining Windows rearm count: 5

    Trusted time: 28-May-2011 12:43:48 AM

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

     


    Alex

    That looks good to me:)
    Well Done!!
     
    Good luck :)
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 28, 2011 11:38 AM
    Moderator
  • Great!  Thanks for all your help!!
    Alex
    Saturday, May 28, 2011 3:53 PM
  • "Alex BK" wrote in message news:0c742433-40b1-4d59-a136-5a45c40f18d6...
    Great!  Thanks for all your help!!
    Alex

    You're welcome :)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, May 28, 2011 5:00 PM
    Moderator