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  • Hi
       Everytime I go to do a update on my laptop I get an error message about  Cryptographic Error or make sure the crytographic service is installed. My windows media player no longer starts up and I have noticed also that I don't get Active X control pops up anymore  you know the ones that alert you to the fact that the sight uses Active X and do you want to download.
      
    Tuesday, November 18, 2008 3:43 PM

Answers

  • Steph1,

    The mgadiag utility is showing that your copies of XP MCE, Office Basic 2003, and Office Ent 2007 on your Dell Inspiron 6000 laptop are Genuine.

    Note the large number of file mismatches in the report:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    "File mismatch" means that there is some sort of file corruption or tampering that has altered the digital signatures of the files.  This could have happened due to a hardware problem such as a hard disk drive glitch, but it is much more likely that the cause is a software problem such as a virus and/or malware attack that damaged the files.

    Do you recall any sort of hardware glitch, or virus or malware attack, just prior to experiencing the problem?

    With this many damaged files affecting your installation of XP, unless Antron of Microsoft has a better suggestion, it looks like the only real solution is going to be for you to backup and offload your data, then do a clean installation of XP Media Center Edition.

    It's probable that your Dell laptop has "Dell PC Restore by Symantec" installed, which is a hidden recovery partition that makes short work of doing a clean installation of XP MCE.  If you see a blue bar at the top of the screen for two seconds with www.dell.com during boot-up, then you have Dell PC Restore.  To access it, during the two second period when the blue bar is displayed, press CTRL + F11 and release to enter the recovery program.

    Please be sure to backup and offload ALL valuable data because the C: partition of the hard disk drive will be erased, destroying all data.

    Once the recovery is complete, install you antivirus/internet security program, then visit Windows Update to get all available updates.  Install the rest of your programs from CD or from download, then be sure to update them, too.  Finally, restore your data.

    Good luck and post back to tell us how you are getting along! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Antron Tuesday, November 18, 2008 6:09 PM
    • Marked as answer by Antron Tuesday, November 18, 2008 6:09 PM
    • Marked as answer by Antron Tuesday, November 18, 2008 6:10 PM
    • Edited by Dan at IT Associates Tuesday, November 18, 2008 6:17 PM added minor clarification
    Tuesday, November 18, 2008 6:07 PM

All replies

  • Steph1,

    For any cryptographic issues (not including the rare cryptographic errors resulting from DirectX 9.0c install)

    1) Go to http://www.microsoft.com/genuine/diag/
    2) Click "Start Diagnostics"
    3a) If it passes, then you are not having a "normal" cryptographic issue. Please post on the forums with a detailed description of the symptoms.
    3b) If you see "Failed Validation Self-help: Cryptography check" and text below will state: "Your computer is not properly configured to run the Microsoft validation process. Click Resolve Now to continue"
    4) Click the "Resolve Now" button.
    5) DO NOT BE ALARMED! Your browser will appear freeze, but it is just fixing the issue. Wait a minute or so.
    6a) If the fix was successful: you will see all the items listed with "Passed" in green and text at below that states: "Your computer is properly configured to run the Microsoft validation process. Click either Validate Windows or Validate Office to use the Microsoft validation process.
    6b) If the fix was not successful: You will see the text: "The following error(s) occurred while trying to repair your computer configuration. To learn how to resolve each configuration error, click More Information"
    7b) If you are not able to resolve the errors on your own, click the "Submit a technical support request" link.

    8) Regardless if your issue was resolved (by the tool) or not, please post your results/feedback in the forums so we may better refine the tool to your needs.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 18, 2008 3:47 PM
  •  
    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check

       It passed the diagnostics. Should I try to Install a Update or the New Interner Explorer and see if it works
    Tuesday, November 18, 2008 3:54 PM
  • Steph1,

    Try and see how it goes! :-)

    If the problems remain, follow this:

    "We request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into this thread.

    If the "Resolve" button is available in the Genuine Diagnostics tool's interface, click on it and let it run.


    Finally, look on the computer case, or with the packaging that came with your retail license for XP, and tell us about the Certificate of Authenticity (CoA). Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?  Or another version or edtion of Windows?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key printed on the CoA.

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted."


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 18, 2008 4:09 PM
  •   This is the Response I got when trying to Download Internet Explorer 8

    Setup could not verify the integrity of the file Update. Inf. Make sure the Crytographic service is running on this computer








    The  Resolve Button Was not Available



    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RVF66-GP7VM-8CFT3
    Windows Product Key Hash: tJB30tZY737ZFJYewUg2SpzsCb0=
    Windows Product ID: 76487-OEM-2211906-00825
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.med
    ID: {301EC6DD-32E3-4082-95C2-26CCBD540DA5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Basic Edition 2003 - 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-709-645_025D1FF3-171-1_3E121E02-115-80004005_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{301EC6DD-32E3-4082-95C2-26CCBD540DA5}</UGUID><Version>1.7.0110.1</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8CFT3</PKey><PID>76487-OEM-2211906-00825</PID><PIDType>2</PIDType><SID>S-1-5-21-507921405-484061587-725345543</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="3"/><Date>20050928000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>76693107018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Basic Edition 2003</Name><Ver>11</Ver><Val>9808AEF9241A71A</Val><Hash>WQOGTB6TlYcodoho6a4nMT0Ezp8=</Hash><Pid>73102-OEM-5690933-21842</Pid><PidType>6</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7B488EC8A466771</Val><Hash>5X7lkUYIJWpCdfUAuDU5SIvO3yM=</Hash><Pid>81599-952-5417254-65650</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1833F:Dell Inc|1833F:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A



    Its Window XP Media Center 2005 and a its Dell



    Tuesday, November 18, 2008 5:04 PM
  • Steph1,

    The mgadiag utility is showing that your copies of XP MCE, Office Basic 2003, and Office Ent 2007 on your Dell Inspiron 6000 laptop are Genuine.

    Note the large number of file mismatches in the report:

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\winlogon.exe[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\licdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\ntoskrnl.exe[5.1.2600.3093]
    File Mismatch: C:\WINDOWS\system32\ntdll.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\kernel32.dll[5.1.2600.3119]
    File Mismatch: C:\WINDOWS\system32\crypt32.dll[5.131.2600.2180]
    File Mismatch: C:\WINDOWS\system32\advapi32.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\setupapi.dll[5.1.2600.2180]
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\syssetup.dll[5.1.2600.2180]

    "File mismatch" means that there is some sort of file corruption or tampering that has altered the digital signatures of the files.  This could have happened due to a hardware problem such as a hard disk drive glitch, but it is much more likely that the cause is a software problem such as a virus and/or malware attack that damaged the files.

    Do you recall any sort of hardware glitch, or virus or malware attack, just prior to experiencing the problem?

    With this many damaged files affecting your installation of XP, unless Antron of Microsoft has a better suggestion, it looks like the only real solution is going to be for you to backup and offload your data, then do a clean installation of XP Media Center Edition.

    It's probable that your Dell laptop has "Dell PC Restore by Symantec" installed, which is a hidden recovery partition that makes short work of doing a clean installation of XP MCE.  If you see a blue bar at the top of the screen for two seconds with www.dell.com during boot-up, then you have Dell PC Restore.  To access it, during the two second period when the blue bar is displayed, press CTRL + F11 and release to enter the recovery program.

    Please be sure to backup and offload ALL valuable data because the C: partition of the hard disk drive will be erased, destroying all data.

    Once the recovery is complete, install you antivirus/internet security program, then visit Windows Update to get all available updates.  Install the rest of your programs from CD or from download, then be sure to update them, too.  Finally, restore your data.

    Good luck and post back to tell us how you are getting along! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Antron Tuesday, November 18, 2008 6:09 PM
    • Marked as answer by Antron Tuesday, November 18, 2008 6:09 PM
    • Marked as answer by Antron Tuesday, November 18, 2008 6:10 PM
    • Edited by Dan at IT Associates Tuesday, November 18, 2008 6:17 PM added minor clarification
    Tuesday, November 18, 2008 6:07 PM
  • Steph1,

    Click Start, Run, type services.msc into the Run box and hit Enter.

    The Services MMC window will open.  Note that services are listed in alphabetical order.

    Look for the status of the Cryptographic service.  It should be set to Auto start and it should be running.  If not, click on Start and see what happens.  Post back with that info.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, November 18, 2008 6:51 PM
  • the crytographic service was already running. about a month and a half a go dell had to come out and service my computer the back light in my screen had gone out thats when all these problems started happening

    Can i back up files on a cd rom or should i use a flash drive
    Wednesday, November 19, 2008 6:47 AM
  • can i back up files onto a cd or should i use a flash drive
    Wednesday, November 19, 2008 7:01 AM
  • Steph1,

    Generally speaking a repair to the display subsystem of the computer would not affect the operating system, unless the repair tech had to replace the laptop's motherboard, which can be necessary sometimes because the vast majority of laptops have the video circuitry "card" built onto the motherboard.  To replace that video "card" they would have to replace the motherboard.

    What media you back up to depends upon how much data is on the computer.  As a rule flash drives are better because there is less of a chance of data read problems with a flash drive than with a burned CD or DVD.  Most XP-compliant programs save their data within the folder structure located at c:\documents and settings\[user_name].  If you have any doubt as to where each of your programs stores its data, please check the documentation for that program, or check the FAQs for how to back up at the program's support pages at their web site.

    If you use the Recovery program accessed thru CTRL + F11, you will have to back up.  OTOH if your Dell computer came with the Dell OS Reinstallation CD, you could use that to run a Repair Reinstallation that technically does not absolutely, positively require a backup, BUT a backup is ALWAYS the most prudent thing to do when making this big of a change to your installation of XP.

    Here is how to do a repair reinstallation:  http://www.michaelstevenstech.com/XPrepairinstall.htm

    Good Luck!


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, November 19, 2008 1:54 PM