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Office 365 SSO Licensing doesen't Work every Time RRS feed

  • Question

  • Hello everbody! 

     

    I'm dealing with a strange problem at the moment. We have Terminalservers 2016 that want to Access the installed O365. 

     

    Regular, they open an O365 Application like Word, and then getting an License over SSO. At the moment we get more and more Users how at the "Sign in" Screen when they open an O365 Application the first Time in the Session. 

     

    We have Users they have to login every week, at other users (Same Terminalserver) there is no problem.

     

    Things getting stranger, because now in some cases also logging in, in the "Sign-In" page dosent help. You have to do this multiple times befor the get an Licence.

     

    There are enough Licenses the whole Time. And if i try SSO by opening the folloing Link. It Works perfect! https://myapps.microsoft.com/mycompany.onmicrosoft.com 

     

    Do any of you have a plan, how i can solve this problem? 

     

    Regards Tom

    Friday, February 7, 2020 6:41 AM

All replies

  • Hi,

    Based on your description, your problem is related to Office 365, AD and Terminal server, I suggest you post this issue to Office 365 forum:

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365Admin

    The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

    Regards,

    Emi Zhang


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Monday, February 10, 2020 3:14 AM
  • Hi,

    I am checking the status of this issue. Do you have any update for it?

    If the replies are helpful to this question, please remember to mark them as answers. Your action would be helpful to other users who encounter the same issue and read this thread. Thanks for your understanding.

    Anything unclear or any questions, feel free to post them back to let us know. I will be glad to follow up and help you.

    Best Regards,

    Herb


    Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

    Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

    Tuesday, February 18, 2020 3:39 PM