Why was I banned? RRS feed

  • Question

  • Years ago I was learning UWP development using Microsoft's provided documentation and with a template I was able to publish my first UWP app using a Microsoft UWP creation site before they replaced that with Windows Templates. A short short bit after publishing I was told that my account was deactivated because I did something wrong. I reached out to support and never was told what happened or why or what I supposedly did wrong. I've recently considered getting a lawyer because I'm a Windows developer who is banned from developing on the Windows store which is pretty crappy. I did nothing wrong I know I did nothing wrong, if I did I wouldn't be contacting, I followed Microsoft's own development docs so how am I getting punished for that? I'm assuming that over the years the appreciation of developers to Microsoft has grown enough to where someone will give me an answer and tell me what the heck is going on. I also need to issue to be reviewed and some facts to what I'm being held at fault for and some stats to show why I'm being at fault.

    I tried sending the above message to contact support but after getting through everything at the end they wanted me to add a subscription with the cheapest one being $499? What!?

    Does anyone know where I have to contact to get some answers or resolution? Or do I get a lawyer to reach the legal team in some way?

    Tuesday, October 8, 2019 2:59 PM

All replies

  • Hi,

    I'm sorry about the things you've met. I understand you concerns. But I couldn't offer more help about it as this is a UWP forum which discussing about developing UWP apps. I'm not sure if this could help. You could ask about this in the FeedBack Hub. You could find it in the Start Menu.

    Best regards,


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, October 9, 2019 2:18 AM
  • I was just trying to get some community insight into what I should do since it relates to me being able to develop UWP or not. If I can't get past this blocker then I can't continue to develop. The feedback hub in Windows is for feedback there's no discussion or answer response going on there. Why can't I see if the community has any input?
    Monday, October 21, 2019 2:31 PM
  • Only Microsoft staffs may be able to tell you why you are banned/deactivated, I think asking here won't get you very far. And I don't know by "banned" you mention your Microsoft account cannot login, or you can't use it to login portal, or you just cannot submit new Apps.

    Btw, I think getting a lawyer would not get you very far either, because with the TOS:


    Microsoft has no obligation to monitor the Communication Services. However, Microsoft reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Microsoft reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.


    Even if you can prove they accidentially banned you, the best you can hope for is that they revive your account, but you can't sue them and claim any lost because when you register, you agreed they have the right to do so.

    The only exception is that if you actually pay for that account (say early Windows Phone portal users who paid USD$99) and you account got banned within the subscription period, your local consumer law may apply, and you may be able to get back some value.

    Btw, I think it ought to be related to some way you use your account, since even if you submitted problematic App the worst you can get is usually have your App removed from store.

    If you can still login to https://partner.microsoft.com/dashboard you can use the feedback link on the top to ask for detail why you got banned.

    • Edited by cheong00 Thursday, October 24, 2019 9:11 AM
    • Proposed as answer by Dave PatrickMVP Thursday, October 24, 2019 1:06 PM
    Thursday, October 24, 2019 9:00 AM