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Sporadic Presence in Outlook RRS feed

  • Question

  • A couple of weeks ago, many users started having a problem where the presence for some people (in Outlook) showed correctly, but others showed as "Not an Online Contact."  If we wait for a while, some people's presence may change - showing correctly, while others changed to "Not an Online Contact."  Often, if you look at the presence for yourself, the presence shows as "Not an Online Contact."  We haven't changed any of the user attributes and the SIP address = the SMTP address.

    The presence status option is enabled for all Outlook users.

    Any thoughts?
    Friday, September 18, 2009 7:31 PM

All replies

  • Do you mean Presence Unknown or Offline
    Or are you seeying something totally different like : Not an Online Contact => That I have never seen...
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Tuesday, September 22, 2009 10:20 PM
  • We are seeing "Not an Online Contact", but only on some OCS users, not others.  I get status on some, but not all.  What gets really interesting is that one user can see the status of some people, but the other user can't.
    Wednesday, September 23, 2009 6:55 PM
  • Are you using multiple pools?
    Are you using multiple pools with differnt OCS/LCS versions?
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Wednesday, September 23, 2009 10:01 PM
  • One pool - OCS 2007 (R1)

    Wednesday, September 23, 2009 11:52 PM
  • What version of outlook are you using?
    Is the email address the same as the sip address for everyone?
    - Belgian Unified Communications Community : http://www.pro-exchange.be -
    Wednesday, September 23, 2009 11:57 PM
  • Both 2003 & 2007.  Yes, everyone's SMTP address equals their SIP address.  Everyone is in the same SMTP / SIP domain.
    Thursday, September 24, 2009 4:51 PM