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Change number to listen to Voicemail in Outlook? RRS feed

  • Question

  • After integrating Exchange UC with OCS I'm trying to reach my voice mail box using a mobile phone. I was reading the following:

     

    "Exchange 2007 Unified Messaging depends on the Active Directory directory service to route incoming calls. Each UM-enabled recipient must have a telephone extension number listed in Active Directory for call answering to function correctly.

    The extension number for the recipient is listed in Active Directory and is mapped to the extension number that is configured on the user's UM-enabled Exchange mailbox. When a Unified Messaging server answers a call, an Active Directory lookup is performed to locate the appropriate UM-enabled recipient and the message is routed to the recipient's mailbox."

     

     

    When I call my own extension using Office Communicator I will end up in my mail box. Now I can enter my pincode, access my mail, calender etc. So this works fine.

     

    Now I would like to access the same voice mail box using my mobile number so I was thinking of adding my mobile phone number in the Microsoft Exchange OWA Voicemail Options so that Exchange UM would recognize it as a personal number and forward me to my mailbox.

     

    But everytime when I call using my mobile numer I will not end up in my mailbox but I can only leave a voice mail.

     

    First I was adding the phone number via Outlook Web Access ( Options > Voicemail) but it didn't work.

     

    I have tried entering my mobile number in different formats (with and without intenational access code)

     

    I was adding my mobile number to my personal profile in Exchange and checking it in the AD. OCS is recognizing my mobile number because Office Communicator is showing my name when I call to my extension. But Exchange UM doesn't seem to recognize it as a personal number.

     

    Then I found out that you can also set this using the Outlook client by going to:

    Extra > Options > Voicemail >

     

    When I do this I'm getting a prompt to log on (strange!). After entering my username/password I'm allowed to change the settings:

    • Folder to open when listening to voice (default on Voicemail)
    • Add phone number to listen voice mails
    • Voice mail greeting.
    • etc.

    I'm not allowed to change the phone number to access the mailbox for phone access (I can not edit the field)

     

    - Why do I get a log in prompt when I access the Voicemail tab?

    - Why can I not enter a phone number to access the voicemail box?

     

    * Exchange UM is using the same dailplan setttings as OCS.

    * I'm using Office 2007 with Outlook (12.0.4518.1014) MSO 12.0.4518.1014)

    * I'm using Vista Business

    * I'm logged on with a user account registred in the AD

    * The integration with Live Meeting and office communicator is working fine from Outlook.

     

    In the Exchnage/UM eventlog I can find the following error:

     

    "Event Type: Warning
    Event Source: MSExchange ADAccess
    Event Category: General
    Event ID: 2601
    Date:  7/13/2007
    Time:  12:53:29 PM
    User:  N/A
    Computer: SMEX0001SEL
    Description:
    Process MSEXCHANGEADTOPOLOGY (PID=1248). When initializing a remote procedure call (RPC) to the Microsoft Exchange Active Directory Topology service, Exchange could not retrieve the SID for account <WKGUID=DC1301662F547445B9C490A52961F8FC,CN=Microsoft Exchange,CN=Services,CN=Configuration,...> - Error code=8007077f.
     The Microsoft Exchange Active Directory Topology service will continue starting with limited permissions.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp."

     

    Any suggestions?

     

    Thanks.

     

    Thomas

    Friday, July 13, 2007 11:07 AM

Answers

All replies

  • Hi Thomas,

    You might want to try and post this on the Exchange Forums, they might be more familiar with the Exchange side.

    http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=235&SiteID=17

    Just a thought.

    Wednesday, August 1, 2007 10:01 PM
  • OK. Will do that. But I'm not sure if the problem above is caused by the OCS UC integration or that this is a limitation of the current release (mayby Exchange SP 1 beta).  If anyone else has the same experience I would be glad to know.

    /Thomas
    Thursday, August 2, 2007 4:44 AM
  • Did u found a solution for this?

    We have sort of the same problem, we want to acces our AA from the outside....
    Monday, August 13, 2007 8:53 PM
  • Yep. I got a reply om the exchange forum.

    http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=1951047&SiteID=17

    /Thomas
    Tuesday, August 14, 2007 3:53 AM