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Windows 7 Build 7600 This copy of windows in not Genuine! - NEED HELP RRS feed

  • Question

  • Hi,

    Need help please. I purchased a brand new GENUINE windows 7 from Costco and have been using it for well over a year now. Today I received the above error message which is simply not the case!

    Can someone please help me?

    Thanks,

    ELsolly

    Tuesday, November 30, 2010 1:53 AM

Answers

  • At the end my computer was too messed up and I had to reinstall W7. Strange though cause I did originally do an upgrade but had no problem reinstalling W7 AND somehow it kept my old files in a windows.old folder and was available for me to transfer to new location.

    All's well that ends well (even if the tech support was unable to help me). Could have ended up much worse!

    Thank you all for your advice.

    Friday, December 3, 2010 6:52 AM

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the Microsoft Genuine Advantage Diagnostics Tool. 

    Once you run the tool, click on the Continue button, then click on the Copy button and paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Tuesday, November 30, 2010 2:25 AM
    Moderator
  • Hi,

    Need help please. I purchased a brand new GENUINE windows 7 from Costco and have been using it for well over a year now. Today I received the above error message which is simply not the case!

    Can someone please help me?

    Thanks,

    ELsolly

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6J2YY-FD874-QHVMX
    Windows Product Key Hash: dwShl5+u/I4K3U3cCpf4KLbv1w8=
    Windows Product ID: 00359-031-4421386-85332
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D075A901-01A8-48AB-9E76-E7E7609222CE}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D075A901-01A8-48AB-9E76-E7E7609222CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QHVMX</PKey><PID>00359-031-4421386-85332</PID><PIDType>5</PIDType><SID>S-1-5-21-2630518771-204437666-2130019413</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>FABB0600010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>45ABE0ABA3B0D86</Val><Hash>97laXjbWQLlXGDPuz1x9IBuNIGY=</Hash><Pid>89409-707-3337874-65684</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:29:2010 18:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     

    Tuesday, November 30, 2010 2:33 AM
  • Hi Carey,

    I also just spend the last hour getting the run around from the phone tech support team!! I hope you are more reliable to help me with this problem.

    Thank you for your response.

    Levi

    Tuesday, November 30, 2010 2:59 AM
  • 1)  Click the Windows 7 Start button.
    2)  Type: CMD.exe into the 'Search programs and files' field
    3)  Right-Click on the CMD.exe icon and select Run as Administrator
    4)  Type: net stop sppsvc   (It may ask you if you are sure, select yes)
         Note: the Software Protection service may not be running, this is ok.
    5)  Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6)  Type: rename tokens.dat tokens.bar
    7)  Type: cd %windir%\system32
    8)  Type: net start sppsvc
    9)  Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
     Restart your computer. Once complete, please attempt to Validate Windows again, then run MGADiag again, and post the report back here.

    Carey Frisch
    Tuesday, November 30, 2010 3:36 AM
    Moderator
  • This is the second diagnostic report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6J2YY-FD874-QHVMX
    Windows Product Key Hash: dwShl5+u/I4K3U3cCpf4KLbv1w8=
    Windows Product ID: 00359-031-4421386-85332
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {D075A901-01A8-48AB-9E76-E7E7609222CE}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{D075A901-01A8-48AB-9E76-E7E7609222CE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QHVMX</PKey><PID>00359-031-4421386-85332</PID><PIDType>5</PIDType><SID>S-1-5-21-2630518771-204437666-2130019413</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.3.2 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070330000000.000000+000</Date></BIOS><HWID>FABB0600010000FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>45ABE0ABA3B0D86</Val><Hash>97laXjbWQLlXGDPuz1x9IBuNIGY=</Hash><Pid>89409-707-3337874-65684</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:29:2010 18:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    B8K   
      FACP   DELL    B8K   
      HPET   DELL    B8K   
      BOOT   DELL    B8K   
      MCFG   DELL    B8K   
      SSDT   DELL  st_ex
      DUMY   DELL    B8K   
      SLIC   DELL    B8K   

     

    Tuesday, November 30, 2010 6:27 AM
  • I also get error code: 0X80070426
    Tuesday, November 30, 2010 6:31 AM
  • "ELsolly" wrote in message news:7e397e2e-3b4a-4285-9f9b-34198d2f78a1...

    This is the second diagnostic report

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-6J2YY-FD874-QHVMX
    Windows Product Key Hash: dwShl5+u/I4K3U3cCpf4KLbv1w8=
    Windows Product ID: 00359-031-4421386-85332
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The service has not been started.

     


    It seems that for some reason, one of your services is not running - probably the SPPSVC.
    Please go to the Services Control panel (type SERVICES.MSC in the Search box, and hit the Enter Key)
    look there for the
    Software Protection Service, and right-click on it - select Properties.
    Is it Running? What are the Startup settings?
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 30, 2010 6:56 AM
    Moderator
  • When I try to run the SERVICES.MSC program I get this error message:

    MMC could not create the snap-in ... and a whole bunch of numbers.

    To make matters worse, I can't get any audio on the computer. The icon and sound is missing (though my feeling is it's all tied together with my validation problem).

    Help!!!

    Tuesday, November 30, 2010 7:29 AM
  • "ELsolly" wrote in message news:3342c277-b6cc-497f-9917-d9c4dafcd9ef...

    When I try to run the SERVICES.MSC program I get this error message:

    MMC could not create the snap-in ... and a whole bunch of numbers.

    To make matters worse, I can't get any audio on the computer. The icon and sound is missing (though my feeling is it's all tied together with my validation problem).

    Help!!!


    I would suspect enemy action - malware of some kind.
    When was the last time you ran an AV scan with up-to-date definitions? what about other malware scanners?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 30, 2010 7:36 AM
    Moderator
  • I have AVG file protection but don't often run a scan and specially Malware scan. I did a system restore but that didn't seem to help!
    Tuesday, November 30, 2010 7:40 AM
  • "ELsolly" wrote in message news:4292e0f8-4ec3-409b-a749-eafea63ebf01...
    I have AVG file protection but don't often run a scan and specially Malware scan. I did a system restore but that didn't seem to help!

    I suggest installing Malwarebytes Anti-Malware (www.malwarebytes.org ) - update it and run a full system scan (which will also force AVG to look at every file) see if it finds anything

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 30, 2010 7:59 AM
    Moderator
  • I will do that now.

    Somehow my AVG program is not working too!

    Tuesday, November 30, 2010 8:03 AM
  • Ran the malware program and nothing sinister is there.

    To recap ... I get the non-genuine error message, my anto-virus is missing, my sound nad sound icon is missing and I can't open or play windows media player (it diasspears from screen right away!).

    Tuesday, November 30, 2010 3:00 PM
  • "ELsolly" wrote in message news:39a4545b-6cd2-4228-92d4-8a297a2abc35...

    Ran the malware program and nothing sinister is there.

    To recap ... I get the non-genuine error message, my anto-virus is missing, my sound nad sound icon is missing and I can't open or play windows media player (it diasspears from screen right away!).


    I would suggest some housekeeping is probably in order -
    First run a CHKDSK C:  /F
    this should repair any problem with the file system
    Then try running  SFC  /SCANNOW
    this should fix any missing system files
    I'd then uninstall AVG completely, and either reinstall it, or install MS Security Essentials instead - I find it uses less resources than AVG and is as good, if not better.
    Once you have a functional AV, run a full system scan, and see what it finds.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 1, 2010 4:27 AM
    Moderator
  • Hello ELSolly,

    At this point I would backup data, then do a clean installation of W7.

    If you purchased a W7 upgrade, you will have to put the original Dell Vista or XP back onto the computer and then re-upgrade from whichever to W7.

    Just one person's advice :-)

    Wednesday, December 1, 2010 6:58 PM
  • At the end my computer was too messed up and I had to reinstall W7. Strange though cause I did originally do an upgrade but had no problem reinstalling W7 AND somehow it kept my old files in a windows.old folder and was available for me to transfer to new location.

    All's well that ends well (even if the tech support was unable to help me). Could have ended up much worse!

    Thank you all for your advice.

    Friday, December 3, 2010 6:52 AM
  • "ELsolly" wrote in message news:bd7676f4-96b8-437a-a81f-cde4adffb132...

    At the end my computer was too messed up and I had to reinstall W7. Strange though cause I did originally do an upgrade but had no problem reinstalling W7 AND somehow it kept my old files in a windows.old folder and was available for me to transfer to new location.

    All's well that ends well (even if the tech support was unable to help me). Could have ended up much worse!

    Thank you all for your advice.


    That sounds like you did a Custom install, starting from within the existing Windows installation - At least your system is back up and running now, so well done!
    Good Luck.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 3, 2010 7:14 AM
    Moderator