Hello Lady Perla :-),
Where are you posting from? Should we have any language barriers I can provide you with a different link to post but I will try my best to assist you Perla. First can you please re-run the MGA Diagnostic Tool and post again. It appears the product key is missing. The MGA Tool provides me with the last 15 digits which I use among other parts of the diagnostic test to analyze your particular situation so I may formulate a resolution.
Also I noticed your using Firefox. Please try and use Internet Explorer for Validation and Windows Update portions.
Perla I think you may have an issue with your XML services on the computer. If you compare your Diagnostic Report to others on the forum, you will notice that yours is missing a bunch of text below the "Office Details" line. We commonly refer to this area as the XML blob. This is caused by a missing Registry Key.
I will provide you the steps to resolve this XML issue.
Fix (Part 1):
1) Click “Start” button, then “Run”
2) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
(Note: This will register the msxml3.dll and the registry entry ‘HKEY_CLASSES_ROOT\MSXML.DOMDocument’ will be generated)
If this does not work, the msxml3.dll may be missing or corrupt. Follow the below Fix (Part 2), in that case:
Fix (Part 2):
1) Go to the Microsoft XML Parser (MSXML) 3.0 Service Pack 7 (SP7) download page at: http://www.microsoft.com/downloads/details.aspx?FamilyID=28494391-052b-42ff-9674-f752bdca9582&DisplayLang=en
2) From the files available, download “msxml3.msi”
3) Double click the file and follow the steps to install.
4) Click “Start” button, then “Run...”
5) In the Run window, Type: regsvr32 msxml3.dll <Click OK>
Please be sure to backup or otherwise offload any data from the hard disk prior making any changes in the registry. The easiest way for data back up is using a second hard drive either external or separate internal hard drive. Actually it is a great practice to back up all your critical data on a regular basis should you have any major failures. You should be okay because the files are being registried and no changes but still a good idea to ensure any critical data is saved. Please let us know if the above steps resolved your issues. Please let me know how this works.
Thank you
Stephen Holm, MS
WGA Forum Manager
