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Forums UI Seems Broken, Please Help! RRS feed

  • Question

  • A few users have recently reported problems to the “vb insiders” listserver. The symptoms are similar to what we see when we have new monthly deployments and our CDN cache is not flushed or reset, the user interface becomes disturbed because required resource files (like static css and javascript) are not available. Since the html needs the css and static javascript resources that cannot be loaded the page looks like the below.




    If any users experience this it will be really helpful if they can capture it using a tool like fiddler (http://www.fiddler2.com/fiddler2/)? And then archive the results and log a bug in our Forums Online Connection (http://connect.microsoft.com/site/sitehome.aspx?SiteID=927)?  Also, when this happens again, if the report can also explain if sister sites like http://social.msdn.microsoft.com/profile/ or http://social.msdn.microsoft.com/search/ have the same problem, this will help us understand how isolated this might be.


    Community Forums Program Manager
    • Edited by Brent SerbusEditor Thursday, September 3, 2009 5:35 PM
    • Changed type Don Tan Friday, September 4, 2009 2:31 PM Splitting Post
    Thursday, September 3, 2009 5:28 PM
    Answerer

Answers

  • We have concluded most of the original reports of this problem were caused by various end user's corporate proxies causing problems and errors in requesting and/or caching required support files (css, javascript). If these problems continue, please create a new question with details described above in the inital root post.

    Thanks
    Community Forums Program Manager
    Friday, November 20, 2009 4:55 AM
    Answerer

All replies

  • Also, please look at which CDN Cache servers are throwing errors. Example:

    i1.social.microsoft.com
    i2.social.microsoft.com
    i3.social.microsoft.com
    i4.social.microsoft.com


    Thank you
    Forums Test Lead
    Thursday, September 3, 2009 5:32 PM
  • I got one like that, completely out of the blue.  Pages have been rendering properly since the update, then one off.  I captured the HTML with Firebug and uploaded it here...
    Hans Passant.
    Friday, September 4, 2009 4:29 PM
  • Brent, 

    can I suggest a change of Title.

    The "Please Help!" in the Title led me to believe that this was a cry for help from a user (unaware that by posting he was already asking for help ...), rather than a message from the forum site administrators.

    This led me to ignoring it for several passes.


    Mike Walsh

    WSS FAQ sites: http://wssv2faq.mindsharp.com and http://wssv3faq.mindsharp.com
    Total list of WSS 3.0 / MOSS 2007 Books (including foreign language) http://wssv3faq.mindsharp.com/Lists/v3%20WSS%20FAQ/V%20Books.aspx
    Monday, September 14, 2009 5:57 AM
  • I'm getting it like this after page refresh. It only occurs sometimes and not fixed. This was My Forums Thread page and I refreshed it after ~30mins.
    I'm using Firefox 3.5 on Windows 7


    Thanks

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    • Merged by Don Tan Tuesday, October 13, 2009 1:22 AM Same issue
    Sunday, October 11, 2009 2:57 PM
  • Sounds like you're not getting the CSS from our cache servers. I'm going to merge this thread to this.

    If you're behind a proxy/firewall/NAT that you're not blocking any content from microsoft.com sites?

    If possible, connect to a different network and see if you're still seeing the problem. I've seen this case if there are restrictions set on your proxy and/or firewall.


    Forums Test Lead
    Tuesday, October 13, 2009 1:21 AM
  • There's an easy explanation for this problem.  Every page in this forum site is built from dozens of web server requests.  Each of them can fail with an error 500, an error can that be frequent at times.  Especially around the time this thread got started.  There is no way to see this happening from the page itself, the error falls in the bit-bucket if it isn't the main page that failed to download.  I've seen this from Firebug traces.  If it happens to be the CSS request, the final page isn't going to look good.

    Hans Passant.
    Tuesday, October 13, 2009 1:42 AM
  • Yes, this is true. Though, most of the CSS and javascripts are coming from cached servers that starts with i1, i2, etc... Usually this is where we see the issue that clients are not able to hit those CDN servers (i1, i2, etc...)


    Forums Test Lead
    Tuesday, October 13, 2009 8:26 PM
  • Hello,

    I apologize for high-jacking this post, but I am at my wits end trying to use this forum, so to me, the Forums UI does seem broken.

    Please, please, please, please add a regular New Post button!

    It took me several minutes of fruitless searching, and then a referral to the FAQ, to find out your incredibly misguided requirement that you "ask a question". I asked my question, and got NO USEFUL MATCHES, AND NO NEW POST BUTTON.

    I need to be able to post my question about Windows Installer administrative installs. How can I do that?

    Thanks,
    John
    Sunday, November 8, 2009 8:07 PM
  • We have concluded most of the original reports of this problem were caused by various end user's corporate proxies causing problems and errors in requesting and/or caching required support files (css, javascript). If these problems continue, please create a new question with details described above in the inital root post.

    Thanks
    Community Forums Program Manager
    Friday, November 20, 2009 4:55 AM
    Answerer