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Windows 7 not Genuine now? RRS feed

  • Question

  • Hi,

    I bought a Dell Inspiron laptop in Jan 2010 that came with Windows 7. It's worked fine until I got home from work yesterday (2/4/11), which is when I started getting the Product Key not Genuine message. Tried to do a System Restore but it said there were no restore points (which I'm sure there were). Tried slui.exe 3 to reenter my Key but it said it was invalid, also tried slui.exe 4 to activate and nothing happened, the thing didn't run. Downloaded and ran the MGA Diagnostic, but I got "Failed to create output files, hr=0x80070002. Please contact support." when I tried copying so I can't post the report here, sorry. I did notice that the Product Key listed is *not* what's on the COA sticker on the computer.

    Here is the Key listed in the report: *****-*****-QCPVQ-KHRB8-RMV82

    Here is what's on my COA sticker: *****-*****-4VY2W-R4KRC-HDPFR

    This is the Product ID shown in the MGA report: 000359-OEM-8992687-00095

    Thanks, and hope you can help given the little info I supplied. Again, sorry I can't post the MGA Diagnostic report for you...

     

    Saturday, February 5, 2011 7:54 PM

Answers

  • "DoreenM" wrote in message news:eec4099b-31db-4928-99b3-7d3dcd5616ad...

    Sent it both as a Registry file and a TXT file. Hope it'll help. As for my 'expertise', I'm no professional, but I can find my way around Windows. And I'll admit, curiosity has led me to tour the Registry in the past, but it's too dangerous to mess around with; at least not without either knowing what you're doing or having someone who does know giving you instructions.

    Thanks again


    Unfortunately, while I can't be certain that your registry isn't corrupted, I can see no difference between yours and Colin's exports. Some things just don't get exported, and the problem could be related, but not identical.
    Scratch one bright idea :(
    I don't believe that we're going to solve this one in the forums (yet) so your best bet would be to see if MS Support can assist and get your system fixed - see the link I posted earlier.
    Please let us know how you get on?
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:44 PM
    • Unmarked as answer by DoreenM Thursday, February 10, 2011 3:20 AM
    • Marked as answer by DoreenM Thursday, February 10, 2011 3:21 AM
    Wednesday, February 9, 2011 8:41 AM
    Moderator

All replies

  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the  Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the  Continue button, then click on the  Copy button and  Paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch
    Saturday, February 5, 2011 9:39 PM
    Moderator
  • To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the  Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the  Continue button, then click on the  Copy button and  Paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch


    Hi Carey,

    As stated in my post I *DID* download and run the Microsoft Genuine Advantage Tool but when I click Copy I get this message: "Failed to create output files, hr=0x80070002. Please contact support." I've tried it several times, including in Safe Mode and get the same message when I try to copy.

    Thanks for responding though :).

    Saturday, February 5, 2011 9:50 PM
  • You'll need to perform a System Repair (What are the system recovery options in Windows 7?).
    Carey Frisch
    Saturday, February 5, 2011 9:58 PM
    Moderator
  • "DoreenM" wrote in message news:2de1a6a0-b8f1-44ae-bfee-4facb4623c92...

    To help us analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the  Microsoft Genuine Advantage Diagnostics Tool

    Once you run the tool, click on the  Continue button, then click on the  Copy button and  Paste the report into your post, along with your question. 

    Thank you!


    Carey Frisch


    Hi Carey,

    As stated in my post I *DID* download and run the Microsoft Genuine Advantage Tool but when I click Copy I get this message: "Failed to create output files, hr=0x80070002. Please contact support." I've tried it several times, including in Safe Mode and get the same message when I try to copy.

    Thanks for responding though :).


    The Copy command will almost certainly still have worked, despite the error message - please try to paste the result into your response.
    Here's my standard post on the request for the report...
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 12:32 AM
    Moderator
  • Thanks Noel, that worked :). Don't know why I didn't think of just trying a CTRL-V even with the error message.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {62BE81B6-A5D7-453B-B252-9EE9311AD08C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62BE81B6-A5D7-453B-B252-9EE9311AD08C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-534950045-3211769118-2352290414</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>74BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>550FB08D9D6521F</Val><Hash>G3vK1jiS3GE8p4yQOZhAQ+tiTAo=</Hash><Pid>54186-753-6089757-17448</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:25:2010 07:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFSJOCf2jNaGnYOKB9Ubd5bsCpGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      SSDT   PmRef  CpuPm

     

    Sunday, February 6, 2011 2:05 AM
  • "DoreenM" wrote in message news:1e3f9372-c8df-4841-b1ce-0872dc121031...

    Thanks Noel, that worked :). Don't know why I didn't think of just trying a CTRL-V even with the error message.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.

     


    Code:
    0x00000046
     
    Description:
    The remote server has been paused or is in the process of being started.
    Please go to the Validation site and attempt to validate Windows
    http://www.microsoft.com/genuine/validate
    if that fails, go to the Diagnostics site
    http://www.microsoft.com/genuine/diag
    and see what it has to say  - follow the advice about any fixes, and attempt revalidation after you get all green ticks.
     
    Whatever the result, please run another MGADiag report, and post the report in your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, February 6, 2011 6:51 AM
    Moderator
  • "DoreenM" wrote in message news:1e3f9372-c8df-4841-b1ce-0872dc121031...

    Thanks Noel, that worked :). Don't know why I didn't think of just trying a CTRL-V even with the error message.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.

     


    Code:
    0x00000046
     
    Description:
    The remote server has been paused or is in the process of being started.
    Please go to the Validation site and attempt to validate Windows
    http://www.microsoft.com/genuine/validate
    if that fails, go to the Diagnostics site
    http://www.microsoft.com/genuine/diag
    and see what it has to say  - follow the advice about any fixes, and attempt revalidation after you get all green ticks.
     
    Whatever the result, please run another MGADiag report, and post the report in your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Hi Noel,

    Tried the Validation page you posted, but all I got was "validation in progress" for over 20 minutes (and counting). Opened another window to do the diagnostic link you posted and got all "Passed" for the 5 items listed. Also, earlier I got a little dialog box that said Windows had been changed and that I needed to reinstall it. Should I do that?

    Anyway, here's another MGADiag report, though I doubt it's changed:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {62BE81B6-A5D7-453B-B252-9EE9311AD08C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62BE81B6-A5D7-453B-B252-9EE9311AD08C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-534950045-3211769118-2352290414</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>74BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>550FB08D9D6521F</Val><Hash>G3vK1jiS3GE8p4yQOZhAQ+tiTAo=</Hash><Pid>54186-753-6089757-17448</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:25:2010 07:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFSJOCf2jNaGnYOKB9Ubd5bsCpGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      SSDT   PmRef  CpuPm

     

    Monday, February 7, 2011 4:04 AM
  • Download and install Dell Inspiron 1545 Intel BIOS Update A14.  Then visit  Validate Windows.
    Carey Frisch
    Monday, February 7, 2011 4:33 AM
    Moderator
  • "DoreenM" wrote in message news:5fab51ec-ea44-46be-829f-3bbbb9e9ec9d...
    Hi Noel,

    Tried the Validation page you posted, but all I got was "validation in progress" for over 20 minutes (and counting). Opened another window to do the diagnostic link you posted and got all "Passed" for the 5 items listed. Also, earlier I got a little dialog box that said Windows had been changed and that I needed to reinstall it. Should I do that?

    Anyway, here's another MGADiag report, though I doubt it's changed:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    I suspect that your problem is a registry one - have you been using a registry Cleaner/Optimiser/Defragger? If so, which one?
    (I need to see if I can reproduce the problem, and then fix it)
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, February 7, 2011 8:56 AM
    Moderator
  • "DoreenM" wrote in message news:5fab51ec-ea44-46be-829f-3bbbb9e9ec9d...
    Hi Noel,

    Tried the Validation page you posted, but all I got was "validation in progress" for over 20 minutes (and counting). Opened another window to do the diagnostic link you posted and got all "Passed" for the 5 items listed. Also, earlier I got a little dialog box that said Windows had been changed and that I needed to reinstall it. Should I do that?

    Anyway, here's another MGADiag report, though I doubt it's changed:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    I suspect that your problem is a registry one - have you been using a registry Cleaner/Optimiser/Defragger? If so, which one?
    (I need to see if I can reproduce the problem, and then fix it)
     
     

    --


    Noel Paton | Nil CHarborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     

    Yes, I use a Registry program, PC Tools' Registry Mechanic. When this first started I ran it and it only came up with 17 problems. I've also used System Mechanic and it checks the registry as part of its analysis.  Hope this helps.

     

    Monday, February 7, 2011 10:55 AM
  • Download and install Dell Inspiron 1545 Intel BIOS Update A14.  Then visit  Validate Windows.
    Carey Frisch


    Hi Carey,

    I'll give that a try when I get home tonight and let you know; thanks.

    Monday, February 7, 2011 2:27 PM
  • DITCH IT!

    In fact, ditch BOTH of them - they are pure snake-oil, designed to frighten people ijnto paying good money for apparent 'solutions' to non-existent probloems.

    Before you do ditch them, UNDO anything that's been removed since about a week before your problem first appeared.

    Then reboot, ditch the programs, reboot again, and run another MGADiag report - post the results here.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by DoreenM Monday, February 7, 2011 10:03 PM
    • Unmarked as answer by DoreenM Monday, February 7, 2011 11:03 PM
    Monday, February 7, 2011 8:01 PM
    Moderator
  • DITCH IT!

    In fact, ditch BOTH of them - they are pure snake-oil, designed to frighten people ijnto paying good money for apparent 'solutions' to non-existent probloems.

    Before you do ditch them, UNDO anything that's been removed since about a week before your problem first appeared.

    Then reboot, ditch the programs, reboot again, and run another MGADiag report - post the results here.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     

    OK, I've deleted Registry Mechanic and System Mechanic. Here's another MGADiag report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {62BE81B6-A5D7-453B-B252-9EE9311AD08C}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office XP Professional - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{62BE81B6-A5D7-453B-B252-9EE9311AD08C}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-534950045-3211769118-2352290414</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20091023000000.000000+000</Date></BIOS><HWID>74BB3607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>550FB08D9D6521F</Val><Hash>G3vK1jiS3GE8p4yQOZhAQ+tiTAo=</Hash><Pid>54186-753-6089757-17448</Pid><PidType>1</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="10" Result="100"/><App Id="16" Version="10" Result="100"/><App Id="18" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:25:2010 07:44
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEA6GFSJOCf2jNaGnYOKB9Ubd5bsCpGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   DELL    WN09  
      FACP   DELL    WN09  
      HPET   DELL    WN09  
      MCFG   DELL    WN09  
      SLIC   DELL    WN09  
      SSDT   PmRef  CpuPm

     

    Monday, February 7, 2011 11:10 PM
  • "DoreenM" wrote in message news:08e20151-7a26-4b9d-8252-b02fb1db931d...

    DITCH IT!

    In fact, ditch BOTH of them - they are pure snake-oil, designed to frighten people ijnto paying good money for apparent 'solutions' to non-existent probloems.

    Before you do ditch them, UNDO anything that's been removed since about a week before your problem first appeared.

    Then reboot, ditch the programs, reboot again, and run another MGADiag report - post the results here.

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

     

    OK, I've deleted Registry Mechanic and System Mechanic. Here's another MGADiag report:


    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070005
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x46' to display the error text.
    Error: 0x46

     


    I think your problem is similar to the one in Vista, where the registry entry for the service has been corrupted  - Unfortunately, I don't have a 64-bit install of Win 7 available to pull the correct entry out of (and it's not safe to use a 32-bit system entry without checking first).
    At this point I think your best bet is to call MS support and ask for assistance.
    you should be able to get no-charge support.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, February 8, 2011 4:28 AM
    Moderator
  • I think your problem is similar to the one in Vista, where the registry entry for the service has been corrupted  - Unfortunately, I don't have a 64-bit install of Win 7 available to pull the correct entry out of (and it's not safe to use a 32-bit system entry without checking first).
    At this point I think your best bet is to call MS support and ask for assistance.
    you should be able to get no-charge support.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thanks Noel, I'll give them a call/chat tonight when I get home from work.
    Tuesday, February 8, 2011 5:13 PM
  • I think your problem is similar to the one in Vista, where the registry entry for the service has been corrupted  - Unfortunately, I don't have a 64-bit install of Win 7 available to pull the correct entry out of (and it's not safe to use a 32-bit system entry without checking first).
    At this point I think your best bet is to call MS support and ask for assistance.
    you should be able to get no-charge support.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

    Thanks Noel, I'll give them a call/chat tonight when I get home from work.
    Tuesday, February 8, 2011 5:13 PM
  • Noel,

    I am running both 64bit Win 7 Ultimate and 64bit Vista Ultimate SP2 here in my house.  Can I help?

    Colin


    Colin Barnhorst
    Tuesday, February 8, 2011 5:24 PM
    Answerer
  • "Cbarnhorst" wrote in message news:a00ff232-6909-43d7-baaf-f014401fb299...

    Noel,

    I am running both 64bit Win 7 Ultimate and 64bit Vista Ultimate SP2 here in my house.  Can I help?

    Colin


    Colin Barnhorst

    I need a regedit export of the

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sppsvc]

    branch/key.
     
    PLEASE do NOT post it to the forums - email it to ngs AT crashfixpc DOT co DOT uk - so that it doesn't get used in error by people who have no need of it.
     
    I don't think it'll be any diferent to the 32-bit export, but stranger things have happened. (I tried a few obvious defects in my VM, and nothing produced the same error message, in 32-bit, so 64-bit may either have different entries, or react in a different way)

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 9, 2011 12:23 AM
    Moderator
  • emailed as attachment.
    Colin Barnhorst
    Wednesday, February 9, 2011 12:32 AM
    Answerer
  • Noel,

    Should I also send you an export from my registry of that key so you can compare them?

     

    Wednesday, February 9, 2011 1:01 AM
  • "DoreenM" wrote in message news:981d6220-54dc-4204-8e90-69ebddf59827...

    Noel,

    Should I also send you an export from my registry of that key so you can compare them?

     


    YES, please! (I was hesitating to ask, on the basis that I wasn't sure of your level of expertise)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 9, 2011 1:19 AM
    Moderator
  • "Cbarnhorst" wrote in message news:68757849-df40-4911-afe7-fe749799363c...
    emailed as attachment.
    Colin Barnhorst

    Thanks, Colin - got it.

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, February 9, 2011 1:47 AM
    Moderator
  • Sent it both as a Registry file and a TXT file. Hope it'll help. As for my 'expertise', I'm no professional, but I can find my way around Windows. And I'll admit, curiosity has led me to tour the Registry in the past, but it's too dangerous to mess around with; at least not without either knowing what you're doing or having someone who does know giving you instructions.

    Thanks again

    Wednesday, February 9, 2011 2:04 AM
  • "DoreenM" wrote in message news:eec4099b-31db-4928-99b3-7d3dcd5616ad...

    Sent it both as a Registry file and a TXT file. Hope it'll help. As for my 'expertise', I'm no professional, but I can find my way around Windows. And I'll admit, curiosity has led me to tour the Registry in the past, but it's too dangerous to mess around with; at least not without either knowing what you're doing or having someone who does know giving you instructions.

    Thanks again


    Unfortunately, while I can't be certain that your registry isn't corrupted, I can see no difference between yours and Colin's exports. Some things just don't get exported, and the problem could be related, but not identical.
    Scratch one bright idea :(
    I don't believe that we're going to solve this one in the forums (yet) so your best bet would be to see if MS Support can assist and get your system fixed - see the link I posted earlier.
    Please let us know how you get on?
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, February 9, 2011 9:44 PM
    • Unmarked as answer by DoreenM Thursday, February 10, 2011 3:20 AM
    • Marked as answer by DoreenM Thursday, February 10, 2011 3:21 AM
    Wednesday, February 9, 2011 8:41 AM
    Moderator
  • Unfortunately, while I can't be certain that your registry isn't corrupted, I can see no difference between yours and Colin's exports. Some things just don't get exported, and the problem could be related, but not identical.
    Scratch one bright idea :(
    I don't believe that we're going to solve this one in the forums (yet) so your best bet would be to see if MS Support can assist and get your system fixed - see the link I posted earlier.
    Please let us know how you get on?
     
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth


    Well, I called Microsoft, and after being transferred between the Windows Genuine Advantage, Customer Service and Activation Depts the consensus was I needed Tech Support because they (like you) felt it was probably a registry problem. The Tech Agent I spoke with did a remote session and determined my licensing info was corrupted and I'd need to reinstall windows, which I'll do tomorrow night after work. I'll let you guys know how it goes. In any case, thanks to you guys/gals for helping, I appreciate it :).

     

    Thursday, February 10, 2011 3:19 AM
  • Just to let you know, after a few problems with getting the reinstal to run (and a call to Tech Support) I got Windows reinstalled and so far no "Windows is not Genuine" message. And the computer properties screen shows it's activated with a product ID, though there's no button to change/reenter a product key.

    So thanks again for all the help, you guys are awesome :).

    Friday, February 11, 2011 3:28 AM
  • "DoreenM" wrote in message news:7026e6ea-1bda-4a59-8e2e-ddfa19e42a75...

    Just to let you know, after a few problems with getting the reinstal to run (and a call to Tech Support) I got Windows reinstalled and so far no "Windows is not Genuine" message. And the computer properties screen shows it's activated with a product ID, though there's no button to change/reenter a product key.

    So thanks again for all the help, you guys are awesome :).


    Well, at least you're up and running!
    Thanks for being so persistent :)
     
    Good Luck.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, February 11, 2011 5:39 AM
    Moderator