Inbound Calls RRS feed

  • Question

  • We have an Avaya IP Office, with an Audiocodes Mediapack 118.

    I can get external calls to work great, but inbound calls don't go through to communicator.  Below is the error i'm getting from the mediation server.

    my ocs account has a number in the e164 format:  tel: +1xxxxxxxxxx

    What happens is the call is handed off to the mediation server, but then it disconnects, this is the error which I can't find anywhere (malformed route header)

    TL_WARN(TF_DIAG) [1]0C8C.2268::02/25/2009-14:58:49.137.00000236 (SIPStack,SIPAdminLog::TraceDiagRecord:SIPAdminLog.cpp(142))$$begin_record
    LogType: diagnostic
    Severity: warning
    Text: Routing error occurred; check Result-Code field for more information
    SIP-Start-Line: INVITE sip:+1513xxx2065@domain.local;user=phone SIP/2.0
    SIP-Call-ID: cc08a97e-a3f8-40e8-9b07-9c59e240494c
    SIP-CSeq: 89 INVITE
    Peer: OCSVR2.domain.local:62182
    Wednesday, February 25, 2009 3:45 PM

All replies

  • You should do a New Debug session on your Mediation server
    And check the logfiles with the snopper tool from the resource kit
    Then you will see what OCS says
    - Belgian Exchange Community : http://www.pro-exchange.be -
    Wednesday, February 25, 2009 5:29 PM
  •  what i've pasted in my post is from snooper on the mediation server.
    Wednesday, February 25, 2009 5:52 PM
  • Is this the only record that shows up in red?
    - Belgian Exchange Community : http://www.pro-exchange.be -
    Wednesday, February 25, 2009 6:36 PM
  • No, we also get this:

    TL_INFO(TF_PROTOCOL) [1]0C8C.0CD0::02/25/2009-17:18:45.489.00002a4c (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(122))$$begin_record
    Instance-Id: 0000EE20
    Direction: outgoing;source="local"
    Peer: OCSVR2.playhouse.local:55454
    Message-Type: response
    Start-Line: SIP/2.0 503 Service unavailable
    From: <sip:+15139772065@playhouse.local;user=phone>;epid=7A12F3CB25;tag=87f51c901c
    To: <sip:+15139772065@playhouse.local;user=phone>;tag=3E1C3924C01877C33DFC2D44DAA87E31
    CSeq: 131 SERVICE
    Call-ID: dee183d21a6f4251933f6a1b48ea3bb5
    Via: SIP/2.0/TLS;branch=z9hG4bK828d7493;ms-received-port=55454;ms-received-cid=7E700
    ms-diagnostics: 2019;reason="Report error service is not available";source="OCSVR.playhouse.local"
    Retry-After: 94
    Content-Length: 0
    Message-Body: –
    Wednesday, February 25, 2009 6:38 PM
  • here's the first one that goes with the last post
    TL_INFO(TF_PROTOCOL) [1]0C8C.19AC::02/25/2009-17:18:45.286.00002a14 (SIPStack,SIPAdminLog::TraceProtocolRecord:SIPAdminLog.cpp(122))$$begin_record
    Instance-Id: 0000EE1D
    Direction: outgoing;source="local"
    Peer: OCSVR2.playhouse.local:55453
    Message-Type: response
    Start-Line: SIP/2.0 400 Malformed route header
    From: <sip:+15139772111@playhouse.local;user=phone>;epid=7A12F3CB25;tag=e9aed5ab64
    To: <sip:+15139772065@playhouse.local;user=phone>;tag=3E1C3924C01877C33DFC2D44DAA87E31
    CSeq: 130 INVITE
    Call-ID: 984580f5-d0e1-4774-9cdf-107aba12aa86
    VIA: SIP/2.0/TLS;branch=z9hG4bK8e689bed
    ms-diagnostics: 1018;reason="Parsing failure";source="OCSVR.playhouse.local"
    Content-Length: 0
    Message-Body: –
    Wednesday, February 25, 2009 6:40 PM
  • It's the problem of OCS R2 sip tag.
    Please refer to this KB:
    and ask for hotfix by this link:
    Apply this hotfix on Mediation Server.
    Thursday, April 23, 2009 2:34 AM