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windows xp validation RRS feed

  • Question

  • i have a legitamite copy of xp. it came on my laptop when i bought it from hp. the windows validation tool all of a sudden says that my copy is not right.  here is the log

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23681
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {A2C69093-9CE6-4A25-8808-16C56752D38E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 3
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: D:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A2C69093-9CE6-4A25-8808-16C56752D38E}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VPK3J</PKey><PID>76487-640-8365391-23681</PID><PIDType>1</PIDType><SID>S-1-5-21-299502267-1303643608-725345543</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv8000 (EZ703UA#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.23</Version><SMBIOSVersion major="2" minor="4"/><Date>20070413000000.000000+000</Date></BIOS><HWID>8BE33307018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 3828:Compaq Computer Corporation|1357B:Compaq Computer Corporation|1357B:Compaq Computer Corporation|3828:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Thursday, April 9, 2009 9:06 PM

Answers

  • Hello DNLMiller,


         Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23681
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro




         As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  DNLMiller if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Windows XP Professional.



    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase a Windows XP Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows XP Professional.  Also I noticed your computer system is a HP Pavilion dv8000. This computer should have came with an OEM SLP version of Windows preinstalled. You may contact HP Technical support and request them to send you a recovery media disc for your system.  Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 9, 2009 10:59 PM
    Thursday, April 9, 2009 10:59 PM
  • Dawn,

    Please tell me what the Certificate of Authenticity "COA" sticker looks like in comparison to what you see here http://www.howtotell.com . Currently you have Windows XP Professional installed on your HP system. The problem is more than likely the product key which is on your COA sticker may say Windows XP Home or a different version. Unfortunately the product key you have would not work on the current version of Windows which is installed. 

    Dawn have you ever turned in your computer for any repairs whatsoever? Has any individual come over and performed any repairs on your computer. There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. This is why I ask if your system was ever reparied.

    Did you receive any software media with your computer @ the time of purchase? If you did you should have a recover media disc. If so you may contact HP Technical Support and request assistance as how you may re-image your system. Please back up any and all of your data prior to performing the restoration of your system. 

    If you did not receive any media with your system let me provide you with some information. Please keep in mind HP may have changed their websites. 


    Support for HP products (United States only)

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1


    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



    Hopefully this has provided you with additional information Dawn :-).



    Take care :-)


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 12:23 AM
    Friday, April 10, 2009 12:23 AM
  • Hey Dawn,

    Unfortunately no. The reason why is product keys are specific for X version of Windows which is installed. Dawn one question you did not answer....has your computer ever been serviced by a friend or a local shop? If so maybe this is how a different version was installed as I explaine above. 

    As far as loosing your data you would need to back up all Internet Favorites, pictures, music, movies, Microsoft Office files, or any other files you have on the computer. Curious are your computers set up in a workgroup network configuration?  If so then you can start to identify what files you deem necessary for safe keeping and place them into one file folder. Next you can create sub-folders and start to organize your data. Once you have everything identified then you can start to push the information to one of your 3 other computer systems. Another solution is purchase a Network Attached Storage "NAS" hard drive and connect this to your wireless or wired router. The NAS storage unit hooks up via a Cat 5e wire and allows you to configure it where you can see it thru a network you establish thru a workgroup. Another solution "simplier" is simply purchase an external hard drive and connect it via USB to the computer and begin to push your files this way for safekeeping. This is one method I use as well as I have a workgroup configuration. 

    Having an external hard drive is a great way to safe guard all of your files throughout your 4 computer systems. Also it is easier and probably cheaper in the long run to other solutions such as burning CD and DVD Roms. Hopefully this will help you with a backup solution.


    Take care Dawn,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 12:59 AM
    Friday, April 10, 2009 12:58 AM

All replies

  • Hello DNLMiller,


         Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share. 

    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 76487-640-8365391-23681
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro




         As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  DNLMiller if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Windows XP Professional.



    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP validation. Here you may purchase a Windows XP Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows XP Professional.  Also I noticed your computer system is a HP Pavilion dv8000. This computer should have came with an OEM SLP version of Windows preinstalled. You may contact HP Technical support and request them to send you a recovery media disc for your system.  Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.



    Thank you,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Thursday, April 9, 2009 10:59 PM
    Thursday, April 9, 2009 10:59 PM
  • I have looked on the back of my laptop and the product key that is showing in the log is not the one that is listed on my laptop.  My laptop did come directly from hp. It came with windows xp installed. I have no clue why it wouldn't be genuine. i refuse to buy a key when i paid for it with the purchase of my laptop. if you private msg me somehow or email me i will give you the key #. i need instructions on how to correct this problem.

    thanks
    dawn
    ***Removed your personal Email information :-) ***
    oh i forgot, my laptop is not part of a corporate network. it is for personal use only.
    • Edited by Stephen Holm Friday, April 10, 2009 12:23 AM Removed your personal email informaiton... Thank you Stephen
    Thursday, April 9, 2009 11:53 PM
  • Dawn,

    Please tell me what the Certificate of Authenticity "COA" sticker looks like in comparison to what you see here http://www.howtotell.com . Currently you have Windows XP Professional installed on your HP system. The problem is more than likely the product key which is on your COA sticker may say Windows XP Home or a different version. Unfortunately the product key you have would not work on the current version of Windows which is installed. 

    Dawn have you ever turned in your computer for any repairs whatsoever? Has any individual come over and performed any repairs on your computer. There are situations which can cause Windows XP to become non-genuine. Let me give one example.  Customers have taken in their systems for service along with all the software received when purchasing their system. The customer picks up the system and viola’ no problems whatsoever until they need to download an update. Suddenly their system is non-genuine. The customer's computer was not installed with their software but either a blocked Volume Licensing Key (VLK) or a Keygen’d Product Key. Also the software could work for several weeks, months, or even a year or more then suddenly become blocked. This is why I ask if your system was ever reparied.

    Did you receive any software media with your computer @ the time of purchase? If you did you should have a recover media disc. If so you may contact HP Technical Support and request assistance as how you may re-image your system. Please back up any and all of your data prior to performing the restoration of your system. 

    If you did not receive any media with your system let me provide you with some information. Please keep in mind HP may have changed their websites. 


    Support for HP products (United States only)

    http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1


    HP and Compaq Desktop PCs - Obtaining a Recovery CD or DVD set

     

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph07143&cc=us&dlc=en&lc=en&jumpid=reg_R1002_USEN



    Hopefully this has provided you with additional information Dawn :-).



    Take care :-)


    Stephen

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 12:23 AM
    Friday, April 10, 2009 12:23 AM
  • yes the sticker does look like that. it is the same sticker(diff code) that my 3 other pc's have.  The sticker says i have xp media center ed 2005.  idk how i would have gotten a different version on the my pc. how do i fix this situation?

    yes my laptop did come with recovery disc, well actually a recovery dvd. i have tried to use the recovery dvd's and they are no longer recognized by my pc. they don't auto start the program to fix windows.

    i don't want to lose all of my info by reformatting my pc. is there any other solution to this problem.
    • Edited by dnlmiller Friday, April 10, 2009 12:53 AM
    Friday, April 10, 2009 12:33 AM
  • Hello dnlmiller,

    Unfortunately the Product Key Updater Utility does not work with Windows XP Media Center Edition, so the only alternative is to back up and offload your data, and then use the HP Recovery discs to put your genuine MCE back onto the computer.

    If you ever had the computer in for repair at a local shop, or if a well-meaning friend ever helped you with a problem by repairing or reinstalling XP, these would be the most common ways that your MCE might have been overwritten by XP Pro Volume Licensing Edition.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, April 10, 2009 12:53 AM
  • Hey Dawn,

    Unfortunately no. The reason why is product keys are specific for X version of Windows which is installed. Dawn one question you did not answer....has your computer ever been serviced by a friend or a local shop? If so maybe this is how a different version was installed as I explaine above. 

    As far as loosing your data you would need to back up all Internet Favorites, pictures, music, movies, Microsoft Office files, or any other files you have on the computer. Curious are your computers set up in a workgroup network configuration?  If so then you can start to identify what files you deem necessary for safe keeping and place them into one file folder. Next you can create sub-folders and start to organize your data. Once you have everything identified then you can start to push the information to one of your 3 other computer systems. Another solution is purchase a Network Attached Storage "NAS" hard drive and connect this to your wireless or wired router. The NAS storage unit hooks up via a Cat 5e wire and allows you to configure it where you can see it thru a network you establish thru a workgroup. Another solution "simplier" is simply purchase an external hard drive and connect it via USB to the computer and begin to push your files this way for safekeeping. This is one method I use as well as I have a workgroup configuration. 

    Having an external hard drive is a great way to safe guard all of your files throughout your 4 computer systems. Also it is easier and probably cheaper in the long run to other solutions such as burning CD and DVD Roms. Hopefully this will help you with a backup solution.


    Take care Dawn,


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, April 10, 2009 12:59 AM
    Friday, April 10, 2009 12:58 AM
  • yes many many ppl have worked on my pc. i mean who doesn't have a windows pc that hasn't had someone work on it. Between viruses and all the other stuff that goes wrong with them. i have had this pc for over 2 years so come on now. idk who would have changed the version of windows so i have nothing to report on that end.

    i am just disgusted that i will have to somehow reformat my pc. idk how cause it WON'T RECOGNIZE THE HP RECOVERY DISC.

    Friday, April 10, 2009 1:20 AM
  • Dawn,


    Good Morning Dawn. Currently reformatting and backing up data falls outside the support scope for WGA but I wanted to try and provide you with guidance to steer you in the right direction. Honestly I can understand your frustration. It is an unfortunate situation that you are experiencing but there isn't anything we can do. Maybe you can contact the many people who have worked on your computer and explain to them the situation which they have left you in. They should be responsible for backing up all of your data and performing a reimaging of your computer using the HP Image Disc. Below I have taken time to find detailed information about your laptop and instructions as how you can perform a re-imaging. Actually you can call HP Technical Support and request their assistance as how you can use their recovery media and perform a complete re-installation. First I would figure out a way to get all of your data backed up. The steps which I provided to you earlier would be one way and easy. 


    Take care,

    Stephen




    HP Pavilion dv8000 Notebook PC series

    Setup, install, and configure


    http://h20000.www2.hp.com/bizsupport/TechSupport/SupportTaskIndex.jsp?lang=en&cc=us&taskId=115&prodClassId=-1&prodTypeId=321957&prodSeriesId=500468


    HP Notebook PCs - Using HP Backup and Recovery Manager

    http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=115&prodSeriesId=500468&prodTypeId=321957&objectID=c00809678


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Friday, April 10, 2009 5:08 PM